HP Network Direr Software Products manual Why are there a lot of unconnected phones on the map?

774CHAPTER 18: NBX SUPPORT

6Click Next, and complete the wizard.

When the discovery is complete, the phones should be visible.

Frequently Asked Below are some frequently asked questions about NBX phones on the Questions 3Com Network Director map.

Why are there a lot of unconnected phones on the map?

3Com Network Director successfully discovered your NBX network, but a number of phones are displayed at the top-left corner of the map, unconnected. This means 3Com Network Director did not find any network node, router, switch, or hub, connected to that phone. This can mean one of three things:

■The phone was removed from the network

■The phone cannot be reached

■The network device the phone is connected to has not been discovered

The phone was removed from the network

3Com Network Director reads the list of phones from NetSet. If the list of phones in NBX NetSet is out-of-date, and some of the phones listed have been removed from the network, these phones will be shown on the 3Com Network Director map, unconnected.

If that is the case, you should:

1On the 3Com Network Director map, delete the unconnected phones, by selecting the phones on the map and using the Edit > Delete menu option.

2In NBX NetSet, remove the unused phones from the list.

These phones will not be displayed the next time you discover the network.