Manuals / HP / Computer Equipment / Software

HP Network Direr Software Products manual Support for Rmon 407 supported 3Com devices

Models: Network Direr Software Products

1 924

Download 924 pages 60.07 Kb

Page 918

protocol support 165 spanning tree 507

configuring 603, 608 fast start 870

starting and stopping monitoring 293 Statistics group 404

status

live update 818 submaps 156

clouds 168 subnet 230 subnets 156

icons 169 menu 171 undiscovered 170

summary backup 784

summary report agent update 673

support for RMON 407 supported 3Com devices

backup, restore and setup 805 Supported Devices 835, 883, 887, 891 supported devices

agent update 676, 841 backup, restore and setup 841 bulk configuration 619 device view 846

router manager 848 switch manager 848

SW not available device table 668

Switch 4400 674 switch manager

supported devices 848 symbols

shortcut 186 system information

configuring 600 system requirements 859

operating system 859

T

table of available updates live update 819

telephony solution

icons 160 telnet

hazards of blocking 662 Telnet management 493 templates

Image 918

HP Network Direr Software Products manual Support for Rmon 407 supported 3Com devices

Contents

3Com Network Director User Guide 3C155003Com Corporation Campus Drive Marlborough MA USA United States Government LegendPage Page Contents Product Activation Main Window Discovering the Network Monitoring Logging VLANs124 Summary Pane 126 Other Clouds 103110 128143 158 Device Icons Pull-Right Menu for Devices 161166 167 Clouds 193 217242 Properties Dialog Box for a Subnet 244 225 Files Associated with Saved Maps 226 Network Login241 245Overview 282300 Showing Thresholds 289290 Exporting a Graph Zooming into a Graph 291 321325 Alerts 337343 371 364 Attaching Alerts to Items 366 Configuring Alerts369 Examples Viewing the Unresolved Events for a Subnet 370 378395 Mapping file format 383No Graph Available for an Event 383 400405 Matrix 406 What is Rmon 404404 History Host 405 425455 458471 Configuring Single Devices Vlan Management 497550 568Useful Information and References 569 Reference C Configuring Access Rights 596 Configuring Trusted IP HostsConfiguring the Device as a Radius Client 584 Editing Device and Port Selections635 Applications Step 636 Application Field Values 637 644 Prioritizing a Video Conferencing Application 645648 661 652 DiffServ Codepoint FieldServers That Cannot be Selected for Blocking 660 662676 Agent Image FilenamesOverview Key Concepts 681 Multi-Site Networks NBX Support 770 NBX NetSet Key Considerations Troubleshooting 761 Monitoring a Phone Monitoring a Line Card 762768 Useful Information and References 769 NBX system 792 Restore Summary Report Setup Components 784 Device Backup Events789 Specify Telnet Login Information Step 790 787 Specify Device Being Replaced Step 788Why Errors can Occur during Restore and Setup 809 Configuration Source Type Step 793793 Specify Source Backup Step 794 7953C OM D Evice V IEW About Device View 852 Management Support MatrixRegister Your Product to Gain Service Benefits 855Page Page About this Guide Icon Description List conventions that are used throughout this guideText Conventions Convention DescriptionWhich can be accessed through the application Pddtechpubscomments@3com.comAbout this Guide All its major features Getting StartedUse Windows Explorer to browse the CD and access the files Start using 3Com Network Director with your 3Com devices Displayed which enables you toCreate a new network map Monitor Core Devices and Links Step Discovery Type StepSpecify Subnets Step Community Strings StepScheduled Discovery Step Summary StepCoexistence with 3Com Network Director Using saved Network Supervisor maps Using saved 3Com Network Supervisor files Device Warranty featureMain Window Network DiscoveryNetwork Monitoring Main Features For more information, see Bulk Configuration on For more information, see Upgrading Device Software onMain Features Getting Started Relating to both this and other associated products Describes how to activate 3Com Network DirectorCustomer support for 3Com Network Director for the duration This chapter covers the following topicsProduct Number the part number of your software, which This number when it is first installedProcess Starts with ‘3C’About Dialog Before Registration Wizard consists of two steps as follows Activation Wizard License KeyIf you prefer, you can register your product manually at Activating 3Com US, Canada and Latin AmericaOutside US, Canada and Latin America Network DirectorWhere can I find the license key for 3Com Network Director? What product number is right for me? What if I lose my Activation Key after registration?Why can’t I log in to the 3Com support web site? Product Activation Key Considerations License Key Warning Troubleshooting Product Activation Main Window DirectorTo the main window Following section describes the features of the main window Describes the operations you can perform from this windowFor a selected link the text displayed is File Menu Menu Item Hot Key OperationEdit Menu Menu Item Hot Key OperationView Menu See Deleting Items from the MapGrouped Network View on Background Images on Device Menu Management on page 491 for moreDevice Setup Monitoring MenuAlerts/Events Menu Rmon MenuTools Menu Statistics group on page 417 forUser Guide on Saved TreeScheduled Tasks Menu Option File New File Open Edit Add Device Edit Delete General Device Management General TabComponents See Live Update on page 811 for more information InternetDiscovery MonitoringLogging Monitoring TabSee Performance Reporting on page 385 for more information Retry/Timeout VLANsRetry/Timeout Tab Security Tab Index Menu Option GuideHelp About 3Com Dialog box is displayedActivation Key You have a query about an aspect of 3Com Network DirectorNumber Activation keyAbout Dialog Box License Number About your network Process and the steps you can take to overcome themStages. The main concepts associated with these operations This chapter. This section explains the key concepts behindDiscovery process itself Associated stages are outlined in this section as followsPurpose of each stage is described below IP PingDevice Capability Detection IP to MAC Resolution Snmp Type DetectionEnd Station Type Recognition DNS Name Resolution Web Type RecognitionNBX Phone Detection Device Sizing Sizing stage Spanning Tree stage Remote Poll Stage broadcast ARPDevice Resolution Stage Initial Endstation stageRemote Poll Stage directed pings Outstanding end station stage Tree Building StageClouds Unknown Topology Clouds Unknown Topology Edge Switch Unknown Topology Other Clouds Discovering the Network Key Concepts Scheduled DiscoveriesWelcome dialog box File NewTools Network Discovery with nothing selected Tools Network Discovery with a discovered subnet selectedTools Network Discovery with an undiscovered subnet selected Undiscovered SubnetDiscovery Type Pane This is the first pane of the wizardSpecify Subnets Pane Adding subnets to the listAdd Subnet Dialog Box Add Range Dialog Box Editing subnets in the list Removing subnets from the listChoosing from a list of known subnets Find Subnets List Importing subnets from a file Query Failure Dialog BoxMonitor Core Devices and Links Pane Community Strings Pane Community Strings Pane NBX Voice Network Pane NBX Call Processors PaneNBX Call Processors Pane Discovery Options Pane Components Scheduled Discovery Pane Scheduled Discovery PaneOptions Dialog Box Discovery Tab Summary Pane Network Discovery Wizard Summary Pane Network Discovery Progress Dialog Box Network Discovery Progress Dialog Box Minimized Network Discovery Summary dialog box Network Discovery Summary Dialog BoxComponents Topology Initial Map Creation Subsequent Map Updates Midnight?Directly From the Options dialog box Am is midnight and 1200 pm is midday From the Discovery Wizard Scheduled Discovery Pane Discovering the Network Network how do Useful Information References Some devices are the wrong type There are clouds in my mapDiscovering the Network Key Considerations Discovery Section DiscoveredFollowing devices Discovery Report Errors and Warnings Topology Section Following devices returned invalid port informationDiscovery Report Errors and Warnings Discovering the Network Discovery Report Errors and Warnings Discovering the Network Within 3Com Network Director Following topics are covered in this chapter3Com Network Director MapIcons Used in the Map IconDescriptionIconDescription Example Tree Components Map StructureDevice Groups Example Devices Device IconsNetwork Infrastructure Device Icons Device Icon DescriptionNBX Networked Telephony Solution Icons Device Icon Description 3Com Wireless LAN Access PointTelephony Solution Icon Description Devices Pull-Right Menu Options Pull-Right Menu for DevicesEnd Station Icons End Station Icon Description Standard end station3Com Device View on page 475 for more information Physical Links Menu Item OperationUnvalidated Links Physical Link AnnotationsAnnotation Type Graphical Description Representation Spanning Tree Protocol Support Pull-Right Menu for Physical LinksPhysical Links Menu Options Layer-3 Connections Attach Alerts Dialog Box on page 364 for more informationPull-Right Menu for Layer-3 Connections Layer-3 Connections Menu OptionsClouds and Submaps Label DescriptionPull-Right Menu for Clouds SubnetsUndiscovered Subnets Subnet Icon’s NameSubnets Menu Options View Filtered EventsDevice Groups Grouping Devices into a Device GroupUngrouping Device Groups Pull-Right Menu for Device Groups Device Groups Menu OptionsTooltips TooltipMap Item Labels and Address Translation Tooltip DisplaysMap Item Information Displayed Label Type Label Source Custom NameVendor Translation of MAC Addresses BecomesWorking with the MAP Translate MACs Option Selecting Items in the Map and Tree Selecting Multiple Map Items in the Currently Viewed MapRelease the mouse button Selecting Multiple Items in the Tree Selecting Multiple Map ItemsSelection and the Pull-Right Menu PanningZoom Toolbar Zoom Buttons Zoom outFit to Button Action ZoomUsing the Zoom Rectangle Navigating Between Submaps and the Top-Level MapPull-Right Menu for Map Background Title Bar DisplaysCurrently Viewing Text Displayed in Title Shortcut Symbols Pull-Right Menu Options from the Map BackgroundNavigating Around the Map Using the Tree Shortcut IconViewing the VLANs on Your Network Trace PathChanging the Displayed Path Trace Path ExampleUsing the Filtered Trace Path View Button Action ExplanationUsing The Trace Path Wizard Trace Path WizardFinding Items on Your Network This button launches the Find dialog boxUsing Wildcards to Find Partial Matches Wildcard Characters For exampleSearching Within the Search Results Wildcard MatchesUsing the Find Dialog Box to Select Items for Operations Finding DevicesOption Description Address address Finding Links Search by Option DescriptionSpeed Duplex mode Spanning tree mode Finding NBX Telephony ComponentsSearch by Option Description Comment field Manual Layout of Map Items Automatic Relayout of MapsManually Modifying the Map Contents Adding Items to the MapAdd Map Item Dialog Box Linking Items in the Map Deleting Items from the MapLogin on Keeping the Map Up-to-dateWorking with the MAP Default Map Location Exporting Maps to Microsoft Visio Export to Visio Dialog Box Working with the MAP Components Network Following section provides some examples of how to performCommon tasks with the map and tree Launch the Find dialog box by selecting Edit FindSelect 3Com Switch 4400 from the Device type list Select Tools Reports to launch the capacity report Search Results TableViewing Devices without Grouping by Subnets Double-Clicking on a Router in the Tree Focusing in on a Set of Devices in the Map Zooming Adjusting the Magnification From Different Submaps Locating the Two DevicesMap Selecting Edit Add LinkOpening the Submap Selecting Edit Add Map Selecting Properties 3Com Wireless Access Points NBX Network Telephony Solution3Com Switch TreeFilename Contents Files Associated with Saved MapsSaved Map Files FilenameContents Network Login It allows you to Dialog boxDiscovered Items on the network mapItems Supported by the Properties Dialog Box See for more informationItems on network Structure Tabbed Pane Selected itemTab Title Contents Description of the Tabs in the Properties Dialog BoxTab Title Contents Device TreeDevice Tree Components Tabs for a Node Tabs for a Port Tabs for an interfaceTabs for an Aggregated Link Aggregated links on the device, as shown in Figure Tabs Available for a Unit/SlotProperties Dialog Box for a Supported Device Single Unit Properties Dialog Box for an Unsupported Device Properties Dialog Box for an End-Station Phone tab Properties Dialog for a PhoneFor a Subnet Tabs available for a subnet are shown in TableTabs available for a Subnet Properties Dialog Box for a Device Group Properties Dialog Box for a Cloud For a Link Properties Dialog Box for a Non-WAN LinkTabs available for a link are shown in Table Tabs Available for a Non-WAN LinkTab Title Tabs available for a WAN link are shown in Table ConnectionTabs Available for a WAN Link Tabs available for a link to a subnet are shown in Table Selection explanatory text is displayed, as shown in FigureTabs available for a Layer-3 Connection Properties Dialog Box for a Multiple Selection No Common Information Across the Selection Changing the Custom Name Changing the CommentsSetting the IP Address for a Manually Added Device Click OK to save your changesAddresses Tab for a Manually Added Device Setting the Port Numbers for a Manually Added Link For a Device Ports Tab for a Manually Added LinkComponents Security Tab for a Device Community Strings Not Accepted Monitoring tab of the Properties dialog box Retry and timeout settings can be configured from within Retry/Timeout tab of the Properties dialog boxHow Do I View the Properties of a Specific Port on a Device? 4007Examples Properties for a Specific Port Security Tab for Multiple Devices How Do I Prevent the Discovery of End-Stations in a Subnet? How Do I Restrict Monitoring to Snmp Traps for a Device? There Is No Port Information For My DeviceThere Is No General Unit Information For My Device Lot of Fields in the Properties Dialog Box Show UnknownKey Considerations Viewing Device Details When issues arise Network using 3Com Network DirectorMonitor Monitoring the Network Map Item Color Key Color DescriptionMonitoring State and the Grouped View IP Ping Monitoring Snmp MIB Data RetrievalService Polling Snmp Trap ReceiptMonitoring Non-3Com Devices Components Poll Rates Live Graph Display Displaying Thresholds Live Graphs Toolbar Bi-State Monitors State RepresentationLive Graphs Monitor Menu Detailed Graph Dialog Box onLive Graphs View Menu Display thresholds Toggles the forcing of the displayComponents Viewing a Monitor’s Component Values Detailed GraphShowing Thresholds Component Values FieldsShowing Plot Points Exporting a GraphZooming into a Graph Graph Save As... Dialog boxZooming After zoomingConfiguration Performed automatically from the Network Discovery WizardDisabling and Enabling Individual Monitors Detailed Graph for Disabled Monitor Monitoring Mode Configuration Poll Rate Monitoring Tab of Tools Options Dialog Box Monitoring Tab of Subnet’s Properties Dialog Box Monitoring Tab of Device’s Properties Dialog Box Specifying Monitoring Mode in the Discovery Wizard Monitoring Pane of Network Discovery Wizard Monitors event will be generated DestinationMonitoring Tab of Tools Options Dialog Box Monitoring the Network Logging Tab of Tools Options Dialog Box Network Enabling MonitoringOn the Core Devices Subnet Selection from Main Window Tree Properties Dialog Box for a Subnet Use Defaults Option in Tools Options Dialog Box Close the Properties dialog box by clicking OK Poll Rates in Tools Options Dialog BoxMaintained Monitor HistoryMinutes Maintain Monitor History Field Detail Problems Starting Monitoring for a Device or Link Monitoring the Network Error Message Dialog Box Monitoring the Network Event LOG Relevant and conciseEvent Types Monitor-Based EventsSnmp Trap-Based Events Information SeverityHigh Severity Events Critical SeverityRecurring Severity Event Severity Colors Event List Color Coding KeyColor Severity Event Correlation Recurring Event HandlingEvent Suppression Snmp Trap FilteringWindow Viewing Unresolved Events for a Selection To view allEvents List Events Window Main WindowColumn Heading Contents Following table details the columns used in the Events listEvents List Column Headings Events Toolbar Events MenuFile Menu Item Hot Key Operation View Menu Item Hot Key Operation Event MenuEdit Menu Item Hot Key Operation Event Menu Item Hot Key OperationStatus Bars There are two status bars shown in the Events windowNavigating to Event Sources in the Map Database Status BarCommenting on Events Manually Resolving Events Comment Dialog BoxDeleting Events To stop an update while it is in progress select View Stop Export as CSV Format Dialog Box Wildcards Used in Find Operations Wildcard Matches Example Example MatchesEvents List Components You may filter on any combination of the fields Name FilterShow only voice related events Filter Severity FilterThis field filters for events that have a specific severity Last number of days Filter Resolved FilterComment Filter Deleted Events FilterDescription Filter Filter Status BarEvents Window Filter Status Bar Details Text DescriptionEvent Tab Event tab provides a description of the eventGraphs Tab Events List Components Trap Decode Tab Disabling Enabling EventsDisabled Events Dialog Box Selecting Items Selected Items dialog box Advanced Settings Dialog Box Controlling Global Smart Event AnalysisSmart Event Analysis will be ignored Controlling Snmp Trap FilteringControlling Per-Event Advanced Settings Launching the Threshold Settings Dialog Box High and Warning ThresholdsThreshold Settings Dialog Box Threshold Settings Dialog Box Event System Configuration Event LOG Logging Tab Event LOG Ageing Dialog Box Attach Alerts Dialog Alerts SystemOverview BoxAttach Alerts Dialog Box Configuring Alerts Attaching Alerts to ItemsAlert System Tokens Token Replaced In Generated Alert BySample Pop-up Alert Snmp Trap Alerts Pop-up for a DeviceView relevant events and assist in troubleshooting Snmp Trap Alert OptionsExamples Filter Dialog Box 7 Days of High Severity Select File Export as CSV Filter Dialog Box Show Events Window Updated Event LOG Problem Clear the Enable event suppression check boxClose the global Advanced Settings dialog box by clicking OK Server Farm Is UnreachableAdd Alert Dialog Box Pager Option Set Up Alerts Dialog Box Attach Alerts Dialog Box No Events Events List Update Was StoppedMatch the configured filter Events listFilter Has Excluded All Events Events List Window Bottom Status BarOptions Dialog Box Logging Tab Performance Reporting See how network usage changes over a period of timePerformance Reporting Historical Report Example Report Resolutions Resolution Time spanData Source Usage Link monitorsDevice Monitors Monitor Sub-graphs CommentsSelect Tools Options \Program Files\3Com\3Com Network Director\logging On a link RequirementsTrend of Link Utilization Daily Graph of Http Response Time Links between a switch/hub and an end station/cloud Links between switches/hubsFilename, Switch1 MAC address, Switch2 MAC address Filename, MAC addressPerformance Reporting Link Monitors Monitor Data sourceDisk Space Requirements Monitored Monitored links Devices Disk spaceTroubleshooting Mapping file not updating Changing the logging data directoryNavigate to the data\com\coms\wsd\tns subdirectory Missing data within RRD database files Key Considerations Performance Reporting Rmon StandardHistory Support provided by 3Com Network DirectorStatistics Following section describes the key concepts of RmonHost HostTopNMatrix By 3Com Network Director RMONView windowMenu bar File menuView menu RMONView windowOptions menu Options MenuManual Upload Toggles Manual Upload on/off. If See Map Item Labels and Address Update menu Update MenuWindow menu Help MenuToolbar Additional Features Toolbar ButtonsTable View Table Control Dialog BoxThere are three ways to control the display of rows Graph View Viewing data from the Rmon Statistics groupViewing Rmon Statistics data for a selected device Rmon Statistics Option Rmon Statistics Slot 5 36 Port 10/100 L2 Switch Viewing Rmon statistics data for a selected linkRmon Statistics Data for a Selected Link Statistics View dialog box Statistics View Dialog BoxPredefined Views Community StringView Predefined View DefinitionViewing data from the Rmon History group Viewing Rmon History data for a selected deviceRmon History Data for a Specific Device Viewing Rmon history data for a selected link Viewing Single Link Lists History View dialog box History View Dialog BoxUpdate Rate History Entries Add, DeleteRmon Viewing data from the Rmon Host group Viewing Rmon Host data for a selected deviceHost Data for a Specific Device Switch 4007 Selection of the Slot within the Chassis Viewing Rmon host data for a selected linkHost View Dialog Box with the Vlan Interface Preselected Select Vlan Dialog Box Host View dialog box Update Rate Sort by Error dialog box Viewing data from the Rmon Matrix group Viewing Rmon Matrix data for a selected device3Com Switch Rmon Matrix DataSwitch 4007 Separate Submenu Viewing Rmon matrix data for a selected linkMatrix View Dialog Box Host Submenu Update Rate Stations Matrix FlowManaging Rmon tables Deletion of Rmon Tables Interface Dialog BoxComponents Errors This section describes some Rmon examples supported by 3ComHow do I graph utilization on a specific VLAN? Rmon Support on individual 3Com devices Rmon Limits on individual devices for table creationCreating Reports Feature Report Types Feature Report Types CoveredFeature Report Types Covered Open Windows Explorer Navigate to the following directoryInventory Report Properties to use in your own command line scriptsTypes are also available Capacity ReportComponents Creating Reports Generate Report Tab Reports Dialog BoxHistory Tab HistoryCSV format used for exported reports is Custom Report Types Dialog Box Columns Step Add/Edit Report Type Wizard Columns StepAvailable Columns for Node Details Column DescriptionColumn Description Available Columns for ‘Link Details Name and Description Step Add/Edit Report Type Wizard Name and Description StepAssessing Network Report typesFurther details Work out which 3Com devices to connect them toChoose to Place chart As new sheet and click Finish Creating Reports Key Considerations Creating Reports Devices on your network for any applicable warranty Web Management launches your default web browser against aAdministration Menu contains integrated add-on 3Com device Device selected in the network mapDevices using 3Com Network Director Network Jack Configuration Manager 3Com Switch ManagerSwitch Manager is the element manager of the Switch 3Com Device ViewConfiguring Single Devices Key Concepts Properties General Tab Security Following two radio buttons are providedUnit Information Properties Unit Information TabProperties VLANs Tab Properties VLANs Tab Vlan Routing Devices as shown in Figure Introduction Step Contact Details Step Partner/Reseller Details Step Partner/Reseller Details step displays the following fields Device Selection Step Summary Step What Data is Sent to the 3Com server Device Warranty Web ManagementDevice Warranty Devices on your network Web InterfaceClick OK to launch the Device Warranty wizard ViewSelect the device and right-click on it to launch the menu Examples Select the Tools Device Warranty menu option Why are some registered devices missing from the email? Configuring Single Devices Viewing the VLANs Configured on yourConfiguring VLANs On your networkKey Concepts General VlanConcepts About VLANs Network Setup Showing Three VLANs Benefits of VLANs802.1Q VLANs Ieee 802.1Q standard for VLANs aims toPort-based VLANs Tagged and untagged Vlan membership Example of VLANs Distributed Amongst More Than One Switch Communication between VLANsKey Concepts Switches Connected by 802.1Q Tagged Links Primary and Secondary IP interfacesProtocol-based VLANs Spanning Tree3Com Network Director Vlan Concepts Discovering VLANs in 3Com Network DirectorFor further information see Discovering the Network on Vlan membership inferenceVlan equivalence Vlan Matching by 3Com Network Director Network Example If the above network was additionally configured like this Restrictions on Vlan support in 3Com Network DirectorShow VLANs Show VLANs Filter View button Interaction with Trace PathMaps with no Vlan information Vlan namesWhere Show VLANs Toolbar Vlan DescriptionsIdentifier Description Naming the Vlan Find Dialog Box Options Dialog Box Listing Vlan MembersOptions Dialog Box VLANs Tab Vlan IDs Vlan membershipVLAN-aware switches. See Vlan membership inference on VLANs tab for VLAN-aware switchesColumns in the Ports in Vlan table are Ports in Vlan tableProtocol Details button Protocol Details ButtonVlan Routing button Protocol ColumnVlan Routing Dialog Box Components VLANs tab for VLAN-unaware devices VLANs Tab for VLAN-Unaware DevicesVLANs Tab VLANs tab for a link VLANs Tab for a LinkVlan configuration report Generate Report Dialog BoxMisconfigurations and Optimizations Report Vlan Configuration Report EntryInconsistent Vlan configuration on link Inconsistent Vlan namingInconsistent Vlan IDs Changes Report Create Vlan wizard Launching the wizardEntering the new Vlan name and ID Modifying the list of selected switches and ports Nearest Switch Port to the Non-Switch Components Untagged radio buttons Add Ports by Type dialog boxChecking Vlan connectivity Vlan Management Finding a Layer 3 Switch for a Vlan Configuring unsupported devices Checking the Vlan limitManually Configuring a Vlan on Unsupported Devices Adding an IP routing interfaceSpecify an IP Routing Interface Components Summary of changes to be made Creating the new Vlan on the selected switches and ports Device Summary StageEdit Port Vlan Membership wizard Modifying the list of selected switches and ports Adding Unconnected PortsModifying the VLANs on the selected switch ports Untagged VlanTagged VLANs Tri-state Check Boxes How the changes will be applied Configuring unsupported devices Final Wizard Stage Applying the changes Device History Report Moving a port to another Vlan Selecting the Link to the End Station on the Map Vlan is an existing Vlan on your network Before Network BeforeExtending your VLANs to include new inter-switch links AfterSelecting the Link Second Wizard Stage Creating a new Voice Vlan for 3Com NBX systems Useful Information References Troubleshooting Incorrect Vlan membership inference Incorrect topology if all subnets are not discovered at onceNetwork Topology Example Network Topology Example Switch Switch4400-6 Port 00-30-1e-c6-40-38 Device Type Vlan Display Vlan Configuration Changes report Vlan configuration consistsVlan configuration and Display by Device Type Reference aMaximum Number Reference BMaximum number of VLANs by 3Com device Device Type VLANsReference C Device TypeMore of the 3Com devices in a network in a single operation 3Com devices on the networkSame or different types, in a single operation Configuration TemplatesSelection Configuration Editor Dialog Box Switch Port configuration template Configuration Summary Tree FeaturesSwitch Device configuration template FeaturesFeature Configuration Panels Configuration Editor Dialog box Loading and Saving Configuration Templates Port Selection EditorEditing Device and Port Selections Bulk Configuration Components Loading and Saving Device and Port Selections Schedule Configuration Dialog Box Configuration Progress Dialog Box Device Status Configuration Stage Device Status InformationConfiguring User Accounts User Account ParametersAccount Parameter Account Parameter Bulk Configuration Add User Account Dialog Box Edit User Account Dialog BoxConfiguring Access Rights Configuring Trusted IP HostsTrusted IP Hosts Panel Add Trusted IP Address Dialog Box Add Trusted IP Address Dialog BoxConfiguring the Device as a Radius Client Radius Servers PanelConfiguring System Information Radius servers feature restrictionsParameter Restriction Configuring Trap Destinations Trap Destination Table Entries Parameter DescriptionConfiguring Spanning Tree Add Trap Destination Dialog BoxSpanning Tree Panel Spanning Tree Parameter RestrictionsConfiguring Igmp Configuring Broadcast Storm ControlConfiguring Port Security Broadcast Storm Control PanelContinuous learning, automatic-learning, full security Configuring Port Administration Configuring Autonegotiation Port Administration PanelAutonegotiation Panel Autonegotiation Parameter RestrictionsConfiguring Lacp Lacp PanelConfiguration feature of 3Com Network Director This section provides some examples of how to use the BulkExamples Schedule Configuration Dialog Box Examples Configuration Template Editor Radius Servers Select the user-login security mode Configuration Template Editor Port SecurityBulk Configuration Bulk Configuration Feature Summary Device Family Supported FeaturesDevice Family Key Considerations Bulk Configuration Network traffic on the 3Com devices on your network Dropped in times of congestionOver your network Classification Key Concepts Network Topology Key Concepts Queue Servicing Mechanism Classification Rules Service Level Service Level DiffServ Codepoint DiffServ CodepointsManually set up classifiers, dropping, queuing and marking DiffServ Codepoints and Service LevelsClassification Rule Service Level Configuration Type Step Prioritize Network Traffic Wizard Configuration TypeNBX Step NBX step Servers Step Applications Step Prioritize Network Traffic Wizard ApplicationsApplication Field Values Agent Upgrades Required for Prioritization report Finish Step and ProgressPrioritization Configuration Report Network Prioritization ReportConfiguration Configuration Type Prioritizing NBX Voice Traffic Example Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Servers Restricting Access to Snmp Example Examples Prioritizing Network Traffic Applications Restricting Access to Snmp Example User Priority User PriorityRFC Definitions RFC Number TitleTraffic NBX Phone Traffic Classifier RulesClassifier Type Classifier Value Description 3Com Network Director Service Levels Service Levels Used by 3Com Network DirectorService Level Queue Marking Value Queue Device 802.1p Device Type Agent Version Key Considerations Resource Warning Content Explanation if appropriate Key Considerations Servers That Cannot Be Selected for Blocking Key Considerations Prioritizing Network Traffic Agent software available to you You can use the Agent Update feature toUpgrade or downgrade the agent software on individual 3Com Agent software you have availableFeature Agent Update Wizard Introduction Update Type Step Agent Update Wizard Update TypeAgent Update Wizard Specify Devices and Agent Versions Specify Devices and Agent Versions StepUpgrading Device Software Agent Update Wizard Change Version Change Agent Version StepAgent Update Wizard Scheduling Scheduling StepSummary Step Agent Update Wizard Progress Dialog Box Progress Dialog BoxReports Agent Update Summary report Agent Audit report Agent evening. To do thisProblem Device Agent Filename Format by Device Type Device Family Agent Filename FormatUpdate TroubleshootingDevice Problems Co-existence WithDefault location of 3Com Network Director is TIMEOUT,/TIMEOUT Upgrading Device Software Monitor and manage multi-site networks Local and Remote SitesIssues with Managing a Multi-Site Network Configurable Timeouts Configurable Retries Configurable Poll Rates for Active Monitoring Configurable Monitoring ModesConfigurable Discovery Options Configurable Monitor ThresholdsDefault WAN cloud Connecting Point-to-Point WAN Interfaces Together Grouping Logically Connected WAN Interfaces Together Using 3COM Network Director on a MULTI-SITE Network Components Manual Layout of WAN Topology and Rediscovery Configuring WAN Link Monitors Disabling Monitors on WAN Links There is a three level hierarchy in this mechanism Using 3COM Network Director on a MULTI-SITE Network Specifying Retries and Timeout Periods at the Subnet Level Retry/Timeout Tab Specifying Retries and Timeout Periods at the Device Level Using 3COM Network Director on a MULTI-SITE Network Determining Appropriate Retry and Timeout Periods Using 3COM Network Director on a MULTI-SITE Network Retry and Timeout Defaults Default Number Request Type Retries Default Timeout PeriodUsing 3COM Network Director on a MULTI-SITE Network Configuration Determining Monitoring Modes and Poll Rates Configuration Using 3COM Network Director on a MULTI-SITE Network Configuration Configuring Discovery Options in Multi-Site Networks Configuring DiscoveryConfiguration Using 3COM Network Director on a MULTI-SITE Network Scheduling Discoveries in Multi-Site Networks Using 3COM Network Director on a MULTI-SITE Network Examples Find Dialog Box Default WAN Click FindExamples Adding a Cloud by Drag and Drop Properties Dialog Box General Tab Map Links Selected Select one of the routers and the new cloud in the map Map Router and New Cloud SelectedMap Router and New Cloud Linked Properties Dialog Box Ports Tab Map Showing Labelled Cloud Map Showing Multiple Links Finally, relayout the map by selecting View Relayout Map Rediscovered MapExamples Default Retry and Timeout Settings Discovery Type step select Specify subnetsNetwork Discovery Wizard Add Subnet Dialog Box Add Subnet Dialog Box Subnet Address and Mask Add Range Start Add Subnet Dialog Box Discover Custom Ranges Selected Add Subnet Dialog Box End IP Address Edited Add Subnet Dialog Box Use Defaults Option Unchecked Add Subnet Dialog Box Retries and MS Timeouts Network Discovery Wizard Subnet Added Network Discovery Wizard Monitor Core Devices and Links Click Next to move onto the NBX Call Processors step Click Next to move onto the Discovery Options stepNetwork Discovery Wizard Use Defaults Unchecked Network Discovery Wizard Discovery OptionsNetwork Discovery Wizard Only IP Devices Checked Find Dialog Box Find Dialog Box Fields Populated Map Zoomed to Search Results Weekly Graphs 30 Minute Average Smtp Response Time Threshold Settings Dialog Box WAN Interface Types WAN Family ifTypeIsdn 25lapb16 X25ple40 X25mlp121 X25huntGroup122 Key Considerations Using 3COM Network Director on a MULTI-SITE Network Topology The NBX Call Processors, line cards and phones are SolutionsProvides the following features Displayed on the 3Com Network Director network mapNBX Map Icons IconsShows the different types of icons and their meaning Device Type Icon ExampleNBX Call Processor Line CardsNBX Phones and Attendant Consoles NBX ApplicationsDiscovering the NBX Voice Network NBX Call Processors step displays the following settings NBX Call Processors Step of the Network Discovery WizardAdd NBX Call Processor/Modify NBX Call Processor Add NBX Call ProcessorModify NBX Call Processor Monitoring the NBX Call Processor Monitoring a PhoneSelecting the Phones Associated with an NBX Call Processor Monitoring a Line CardContext Menu for the NBX Call Processor Context Menu for the Phone or Line Card Understanding Voice-related 3Com Network Director Events Events related to the NBX Call ProcessorEvents related to phones Events related to other links or devices on the networkLaunching NetSet for a phone or line card Stop Working When my PhonesTo be informed immediately when any of the phones become UnavailableUseful Information References There is no NBX Call Processor associated with my phone There is no NBX Call Processor associated with this deviceDisplay of end stations in the map has been disabled Phone was added manuallyPhone is not managed by the NBX Call Processor anymore NBX Support Key Considerations Why are there a lot of unconnected phones on the map? Phone was removed from the networkPhone cannot be reached How do I change the label of a phone or line card? Device from which it originated or to a replacement device You can use Backup, Restore and Setup toSave the software configuration of your 3Com devices Same typeBackup feature is designed to help you store the software Physical Configuration DevicesSource device it is replacing Device Backup Backup Type StepWizard Device Backup Wizard Backup Type Specify Devices to Backup Step Specify Telnet Login Information StepUsername and password may be left blank Backup Identification StepDevice Backup Wizard Backup Identification Scheduled Tasks Summary Step and ProgressReports Backup Summary Report Backup Audit Report Backup Audit report lists the followingNo Backups Found Step Device Restore Wizard No Backups Found Specify Device Being Replaced StepSpecify Backup to Use Step Device Restore Wizard Specify Backup To Use Summary Step and Progress Backing UP Device Configurations Configuration Source Type Step Specify Source Device StepSpecify Source Backup Step Device Setup Wizard Specify Source DeviceSpecify Devices to Setup Step Device Setup Wizard Specify Source BackupDevice Setup Wizard Specify Devices To Setup Device Setup Wizard Summary Backing UP Device Configurations Scheduling a Device Backup Operation Backup Identification ExampleScheduling Example Examples Specify Device Being Replaced Example Specify Source Device Example Backing UP Device Configurations Shown in Backup, Restore and Setup on Supported Parameters by Device Family Device Family Supported ParametersBackup File Content by Device Family Device Family Content of Backup File Body SectionInstall LOCATION\backups\lost Key Considerations Backing UP Device Configurations Existing devices Manages the download of these filesAdvantage of the latest bug-fixes and device support Latest 3Com Product News notifies you of new 3Com productsThis section describes the keys concepts of Live Update Live Update Setup Connection Type StepUse Custom Settings Step Live Update Setup Wizard Use Custom Settings Step Live Update Setup Wizard Summary Step Click Finish to connect to the Internet BoxLive Update Select File Groups StatusTable consists of three columns as follows Live Update Select File Groups Group Name File Group DetailsDownload Progress Live Update Options Internet Live Update To view the report Select the Tools Reports menu option Examples File Group Details Example Automatic Configuration Example Click OK to validate the changesSolution 2 Manual Configuration using the Options Dialog Box Live Update Proxy Settings are not Retrieved Click OK to validate the settings Key Considerations Live Update Versions Device Type Minimum Agent VersionVlan Configuration Device Type VersionSetup are shown in Table Agent VersionsRestrictions Backing Up and Restoring 3Com Devices Backup, Restore and Setup Appendix a Supported Devices Shows the devices that are supported by the Agent Update Agent Update Supported 3Com Devices and Minimum AgentRestrictions Updating 3Com Agent Software Agent Update Appendix a Supported Devices Rmon Rmon Supported 3Com DevicesDevices supported by Device View are listed below Device View Supported DevicesSupported Devices Device View Switch Manager Supported Devices Device Warranty Supported DevicesRouter Manager Supported Devices Device Warranty Compatibility issues with 3Com Network Director On the Network Director map as Generic IP devices3COM Device View Management features that are available Support MatrixManagement Support Matrix PWR Support information Registration, Repair Services, and Service RequestTechnical solutions written by 3Com support engineers You will find support tools posted on the 3Com web site atFrom 3Com or your reseller Diagnostic error messagesDetails about recent configuration changes, if applicable Benefits, you must first register your product atTelephone Technical Support and Repair US and Canada Telephone Technical Support and Repair System Requirements Allow approximately 2Mb per device for data logging Report Examples Example Discovery ReportSegment configuration of the following devices could not be Vlan configuration of the following devices could not beFollowing devices have been configured into multiple Following devices stopped responding while 3Com NetworkAppendix E Report Examples Listings of the devices are provided as described Device Learned On Learned By Multiple Ports Ports Learned OnNetwork Configuration Network Configuration Misconfigurations Optimizations Report Misconfigurations and Optimizations Report Appendix E Report Examples Configure aggregated links using Lacp Misconfiguration and Optimization Reports Web Cache RedirectionMisconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Unable to Confirm Webcache Mode Changed Successful ConfigurationUnsuccessful Configuration Unable to Determine Traffic Server StatusCache Mode Not Changed Traffic Server Restart Already Under WayUnable to Restart Webcache Traffic Server Webcache Software Releases Limitations Webcache Redirection and VLANsRedirection on the Cache Port Restarting Webcache Traffic Server3rd Party Devices Report Section CombinationsAppendix E Report Examples Where the fields are as follows Adding Trap DecodesRemedyRemedy Text/remedy 885 Appendix F Adding Trap Decodes Translations 000102 3Com 3COM Corporation 889 Appendix G Adding MAC Address Vendor Translations Integrating AN SSH Client Locate the following file on your diskMyClient -ip %1% -verbose Index Backup summary report Broadcast storm control configuring 490 386 Page Page Internal 321 Examples Deleted events How backup files are discarded discarding backup files Map 204 Links Finding 197 Page Files 64 NBX New Page Properties dialog box 229 786 Backup summary Changes 133 Page Backup 783 Search Support for Rmon 407 supported 3Com devices Third party devices 142 threshold settings dialog box Viewing VLANs 188 499 Visio General concepts 500 Page 3COM END User Software License Agreement Governing LAW