Troubleshooting | HP Network Direr Software Products specs

Troubleshooting 59

If the activation key is rejected, this probably means that the workstation on which you installed 3Com Network Supervisor Advanced Package v2.0 is not the same as the one for which you originally obtained an activation key; if that is the case, please refer to “I want to install my upgrade from 3Com Network Supervisor Advanced Package v2.0 to 3Com Network Director on a different workstation.” on page 55.

7Uninstall 3Com Network Supervisor v4.0 - this will also uninstall the Advanced Package v2.0.

8Re-install 3Com Network Director v1.0.

9Run 3Com Network Director and click on Activate Now... in the About dialog box - The Activation Wizard will launch.

10Enter the license key found inside the CD sleeve of your 3Com Network Director software and click Next.

The license key should now be accepted. Proceed to the Get the Activation Key step of the Activation Wizard to obtain your activation key and complete the 3Com Network Director activation process.

Image 63

HP Network Direr Software Products manual Troubleshooting

Contents

3C15500 3Com Network Director User Guide United States Government Legend 3Com Corporation Campus Drive Marlborough MA USAPage Page Contents Product Activation Main Window Monitoring Logging VLANs Discovering the Network 128 Other Clouds 103110 124 Summary Pane 126 143 158 Device Icons Pull-Right Menu for Devices 161166 167 Clouds 217 193 245 225 Files Associated with Saved Maps 226 Network Login241 242 Properties Dialog Box for a Subnet 244 282 Overview 321 Showing Thresholds 289290 Exporting a Graph Zooming into a Graph 291 300 325 Alerts 337343 378 364 Attaching Alerts to Items 366 Configuring Alerts369 Examples Viewing the Unresolved Events for a Subnet 370 371 400 383No Graph Available for an Event 383 395 Mapping file format 425 What is Rmon 404404 History Host 405 405 Matrix 406 455 458471 Configuring Single Devices 497 Vlan Management 550 568Useful Information and References 569 584 Editing Device and Port Selections Configuring Access Rights 596 Configuring Trusted IP HostsConfiguring the Device as a Radius Client Reference C 635 Applications Step 636 Application Field Values 637 644 Prioritizing a Video Conferencing Application 645648 662 652 DiffServ Codepoint FieldServers That Cannot be Selected for Blocking 660 661 676 Agent Image FilenamesOverview Key Concepts 681 Multi-Site Networks NBX Support 770 NBX NetSet Key Considerations Troubleshooting 761 Monitoring a Phone Monitoring a Line Card 762768 Useful Information and References 769 NBX system 787 Specify Device Being Replaced Step 788 784 Device Backup Events789 Specify Telnet Login Information Step 790 792 Restore Summary Report Setup Components 795 Configuration Source Type Step 793793 Specify Source Backup Step 794 Why Errors can Occur during Restore and Setup 809 About Device View 852 Management Support Matrix 3C OM D Evice V IEW 855 Register Your Product to Gain Service BenefitsPage Page About this Guide Convention Description List conventions that are used throughout this guideText Conventions Icon Description Pddtechpubscomments@3com.com Which can be accessed through the application About this Guide Getting Started All its major features Use Windows Explorer to browse the CD and access the files Start using 3Com Network Director with your 3Com devices Displayed which enables you toCreate a new network map Community Strings Step Discovery Type StepSpecify Subnets Step Monitor Core Devices and Links Step Scheduled Discovery Step Summary StepCoexistence with 3Com Network Director Using saved Network Supervisor maps Device Warranty feature Using saved 3Com Network Supervisor files Main Window Network DiscoveryNetwork Monitoring Main Features For more information, see Upgrading Device Software on For more information, see Bulk Configuration on Main Features Getting Started This chapter covers the following topics Describes how to activate 3Com Network DirectorCustomer support for 3Com Network Director for the duration Relating to both this and other associated products Starts with ‘3C’ This number when it is first installedProcess Product Number the part number of your software, which About Dialog Before Registration Activation Wizard License Key Wizard consists of two steps as follows If you prefer, you can register your product manually at Network Director US, Canada and Latin AmericaOutside US, Canada and Latin America Activating 3Com Where can I find the license key for 3Com Network Director? What if I lose my Activation Key after registration? What product number is right for me? Why can’t I log in to the 3Com support web site? Product Activation Key Considerations License Key Warning Troubleshooting Product Activation Director Main Window To the main window Following section describes the features of the main window Describes the operations you can perform from this windowFor a selected link the text displayed is Menu Item Hot Key Operation File Menu Menu Item Hot Key Operation Edit Menu See Deleting Items from the Map View Menu Grouped Network View on Background Images on Management on page 491 for more Device Menu Monitoring Menu Device Setup Rmon Menu Alerts/Events Menu Statistics group on page 417 for Tools Menu User Guide on Tree Saved Scheduled Tasks Menu Option File New File Open Edit Add Device Edit Delete General General Tab Device Management Components Internet See Live Update on page 811 for more information Monitoring Discovery Monitoring Tab Logging See Performance Reporting on page 385 for more information VLANs Retry/Timeout Retry/Timeout Tab Security Tab Guide Index Menu Option Dialog box is displayed Help About 3Com Activation key You have a query about an aspect of 3Com Network DirectorNumber Activation Key About Dialog Box License Number Process and the steps you can take to overcome them About your network Associated stages are outlined in this section as follows This chapter. This section explains the key concepts behindDiscovery process itself Stages. The main concepts associated with these operations Purpose of each stage is described below IP PingDevice Capability Detection IP to MAC Resolution Snmp Type DetectionEnd Station Type Recognition DNS Name Resolution Web Type RecognitionNBX Phone Detection Device Sizing Sizing stage Remote Poll Stage broadcast ARP Spanning Tree stage Device Resolution Stage Initial Endstation stageRemote Poll Stage directed pings Outstanding end station stage Tree Building StageClouds Unknown Topology Clouds Unknown Topology Edge Switch Unknown Topology Other Clouds Discovering the Network Key Concepts Discoveries Scheduled File New Welcome dialog box Tools Network Discovery with a discovered subnet selected Tools Network Discovery with nothing selected Undiscovered Subnet Tools Network Discovery with an undiscovered subnet selected This is the first pane of the wizard Discovery Type Pane Adding subnets to the list Specify Subnets Pane Add Subnet Dialog Box Add Range Dialog Box Editing subnets in the list Removing subnets from the listChoosing from a list of known subnets Find Subnets List Query Failure Dialog Box Importing subnets from a file Monitor Core Devices and Links Pane Community Strings Pane Community Strings Pane NBX Call Processors Pane NBX Voice Network Pane NBX Call Processors Pane Discovery Options Pane Components Scheduled Discovery Pane Scheduled Discovery Pane Options Dialog Box Discovery Tab Summary Pane Network Discovery Wizard Summary Pane Network Discovery Progress Dialog Box Network Discovery Progress Dialog Box Minimized Network Discovery Summary Dialog Box Network Discovery Summary dialog box Components Topology Initial Map Creation Subsequent Map Updates Midnight?Directly From the Options dialog box Am is midnight and 1200 pm is midday From the Discovery Wizard Scheduled Discovery Pane Discovering the Network Network how do Useful Information References There are clouds in my map Some devices are the wrong type Discovering the Network Key Considerations Discovery Section DiscoveredFollowing devices Discovery Report Errors and Warnings Following devices returned invalid port information Topology Section Discovery Report Errors and Warnings Discovering the Network Discovery Report Errors and Warnings Discovering the Network Following topics are covered in this chapter Within 3Com Network Director Map 3Com Network Director IconDescription Icons Used in the Map IconDescription Example Tree Map Structure Components Device Groups Example Device Icons Devices Device Icon Description Network Infrastructure Device Icons NBX Networked Telephony Solution Icons Device Icon Description 3Com Wireless LAN Access PointTelephony Solution Icon Description End Station Icon Description Standard end station Pull-Right Menu for DevicesEnd Station Icons Devices Pull-Right Menu Options 3Com Device View on page 475 for more information Menu Item Operation Physical Links Unvalidated Links Physical Link AnnotationsAnnotation Type Graphical Description Representation Spanning Tree Protocol Support Pull-Right Menu for Physical LinksPhysical Links Menu Options Attach Alerts Dialog Box on page 364 for more information Layer-3 Connections Layer-3 Connections Menu Options Pull-Right Menu for Layer-3 Connections Label Description Clouds and Submaps Subnets Pull-Right Menu for Clouds Subnet Icon’s Name Undiscovered Subnets View Filtered Events Subnets Menu Options Device Groups Grouping Devices into a Device GroupUngrouping Device Groups Device Groups Menu Options Pull-Right Menu for Device Groups Tooltip Tooltips Map Item Labels and Address Translation Tooltip DisplaysMap Item Information Displayed Custom Name Label Type Label Source Becomes Vendor Translation of MAC Addresses Working with the MAP Translate MACs Option Selecting Items in the Map and Tree Selecting Multiple Map Items in the Currently Viewed MapRelease the mouse button Selecting Multiple Map Items Selecting Multiple Items in the Tree Selection and the Pull-Right Menu PanningZoom Button Action Zoom Zoom outFit to Toolbar Zoom Buttons Navigating Between Submaps and the Top-Level Map Using the Zoom Rectangle Pull-Right Menu for Map Background Title Bar DisplaysCurrently Viewing Text Displayed in Title Pull-Right Menu Options from the Map Background Shortcut Symbols Shortcut Icon Navigating Around the Map Using the Tree Trace Path Viewing the VLANs on Your Network Trace Path Example Changing the Displayed Path Button Action Explanation Using the Filtered Trace Path View Trace Path Wizard Using The Trace Path Wizard This button launches the Find dialog box Finding Items on Your Network Using Wildcards to Find Partial Matches Wildcard Matches For exampleSearching Within the Search Results Wildcard Characters Using the Find Dialog Box to Select Items for Operations Finding DevicesOption Description Address address Search by Option Description Finding Links Finding NBX Telephony Components Speed Duplex mode Spanning tree mode Search by Option Description Comment field Automatic Relayout of Maps Manual Layout of Map Items Adding Items to the Map Manually Modifying the Map Contents Add Map Item Dialog Box Deleting Items from the Map Linking Items in the Map Keeping the Map Up-to-date Login on Working with the MAP Default Map Location Exporting Maps to Microsoft Visio Export to Visio Dialog Box Working with the MAP Components Launch the Find dialog box by selecting Edit Find Following section provides some examples of how to performCommon tasks with the map and tree Network Select 3Com Switch 4400 from the Device type list Search Results Table Select Tools Reports to launch the capacity report Viewing Devices without Grouping by Subnets Double-Clicking on a Router in the Tree Focusing in on a Set of Devices in the Map Zooming Adjusting the Magnification Locating the Two Devices From Different Submaps Selecting Edit Add Link Map Opening the Submap Selecting Edit Add Map Selecting Properties Tree NBX Network Telephony Solution3Com Switch 3Com Wireless Access Points Filename Contents Files Associated with Saved MapsSaved Map Files FilenameContents Network Login Items on the network map Dialog boxDiscovered It allows you to Items Supported by the Properties Dialog Box See for more informationItems on network Selected item Structure Tabbed Pane Description of the Tabs in the Properties Dialog Box Tab Title Contents Device Tree Tab Title Contents Device Tree Components Tabs for a Node Tabs for an interface Tabs for a Port Tabs for an Aggregated Link Tabs Available for a Unit/Slot Aggregated links on the device, as shown in Figure Properties Dialog Box for a Supported Device Single Unit Properties Dialog Box for an Unsupported Device Properties Dialog Box for an End-Station Properties Dialog for a Phone Phone tab For a Subnet Tabs available for a subnet are shown in TableTabs available for a Subnet Properties Dialog Box for a Device Group Properties Dialog Box for a Cloud Properties Dialog Box for a Non-WAN Link For a Link Tabs Available for a Non-WAN Link Tabs available for a link are shown in Table Tab Title Tabs available for a WAN link are shown in Table ConnectionTabs Available for a WAN Link Tabs available for a link to a subnet are shown in Table Selection explanatory text is displayed, as shown in FigureTabs available for a Layer-3 Connection Properties Dialog Box for a Multiple Selection No Common Information Across the Selection Changing the Comments Changing the Custom Name Click OK to save your changes Setting the IP Address for a Manually Added Device Addresses Tab for a Manually Added Device Setting the Port Numbers for a Manually Added Link Ports Tab for a Manually Added Link For a Device Components Security Tab for a Device Community Strings Not Accepted Monitoring tab of the Properties dialog box Retry/Timeout tab of the Properties dialog box Retry and timeout settings can be configured from within 4007 How Do I View the Properties of a Specific Port on a Device? Examples Properties for a Specific Port Security Tab for Multiple Devices How Do I Prevent the Discovery of End-Stations in a Subnet? There Is No Port Information For My Device How Do I Restrict Monitoring to Snmp Traps for a Device? Lot of Fields in the Properties Dialog Box Show Unknown There Is No General Unit Information For My Device Key Considerations Viewing Device Details When issues arise Network using 3Com Network DirectorMonitor Monitoring the Network Color Description Map Item Color Key Monitoring State and the Grouped View Snmp MIB Data Retrieval IP Ping Monitoring Snmp Trap Receipt Service Polling Monitoring Non-3Com Devices Components Poll Rates Live Graph Display Displaying Thresholds Bi-State Monitors State Representation Live Graphs Toolbar Detailed Graph Dialog Box on Live Graphs Monitor Menu Display thresholds Toggles the forcing of the display Live Graphs View Menu Components Detailed Graph Viewing a Monitor’s Component Values Component Values Fields Showing Thresholds Exporting a Graph Showing Plot Points Graph Save As... Dialog box Zooming into a Graph After zooming Zooming Performed automatically from the Network Discovery Wizard Configuration Disabling and Enabling Individual Monitors Detailed Graph for Disabled Monitor Monitoring Mode Configuration Poll Rate Monitoring Tab of Tools Options Dialog Box Monitoring Tab of Subnet’s Properties Dialog Box Monitoring Tab of Device’s Properties Dialog Box Specifying Monitoring Mode in the Discovery Wizard Monitoring Pane of Network Discovery Wizard Destination Monitors event will be generated Monitoring Tab of Tools Options Dialog Box Monitoring the Network Logging Tab of Tools Options Dialog Box Network Enabling MonitoringOn the Core Devices Subnet Selection from Main Window Tree Properties Dialog Box for a Subnet Use Defaults Option in Tools Options Dialog Box Poll Rates in Tools Options Dialog Box Close the Properties dialog box by clicking OK Maintained Monitor HistoryMinutes Maintain Monitor History Field Detail Problems Starting Monitoring for a Device or Link Monitoring the Network Error Message Dialog Box Monitoring the Network Relevant and concise Event LOG Monitor-Based Events Event Types Information Severity Snmp Trap-Based Events High Severity Events Critical SeverityRecurring Severity Event Severity Colors Event List Color Coding KeyColor Severity Recurring Event Handling Event Correlation Snmp Trap Filtering Event Suppression Viewing Unresolved Events for a Selection To view all Window Events Window Main Window Events List Column Heading Contents Following table details the columns used in the Events listEvents List Column Headings Events Toolbar Events MenuFile Menu Item Hot Key Operation Event Menu Item Hot Key Operation Event MenuEdit Menu Item Hot Key Operation View Menu Item Hot Key Operation There are two status bars shown in the Events window Status Bars Database Status Bar Navigating to Event Sources in the Map Commenting on Events Comment Dialog Box Manually Resolving Events Deleting Events To stop an update while it is in progress select View Stop Export as CSV Format Dialog Box Wildcard Matches Example Example Matches Wildcards Used in Find Operations Events List Components Name Filter You may filter on any combination of the fields Show only voice related events Filter Severity FilterThis field filters for events that have a specific severity Resolved Filter Last number of days Filter Filter Status Bar Deleted Events FilterDescription Filter Comment Filter Text Description Events Window Filter Status Bar Details Event tab provides a description of the event Event Tab Graphs Tab Events List Components Trap Decode Tab Enabling Events Disabling Disabled Events Dialog Box Selecting Items Selected Items dialog box Controlling Global Smart Event Analysis Advanced Settings Dialog Box Controlling Snmp Trap Filtering Smart Event Analysis will be ignored Controlling Per-Event Advanced Settings High and Warning Thresholds Launching the Threshold Settings Dialog Box Threshold Settings Dialog Box Threshold Settings Dialog Box Event System Configuration Event LOG Logging Tab Event LOG Ageing Dialog Box Box Alerts SystemOverview Attach Alerts Dialog Attach Alerts Dialog Box Attaching Alerts to Items Configuring Alerts Token Replaced In Generated Alert By Alert System Tokens Sample Pop-up Alert Pop-up for a Device Snmp Trap Alerts Snmp Trap Alert Options View relevant events and assist in troubleshooting Examples Filter Dialog Box 7 Days of High Severity Select File Export as CSV Filter Dialog Box Show Events Window Updated Event LOG Clear the Enable event suppression check box Problem Server Farm Is Unreachable Close the global Advanced Settings dialog box by clicking OK Add Alert Dialog Box Pager Option Set Up Alerts Dialog Box Attach Alerts Dialog Box Events list Events List Update Was StoppedMatch the configured filter No Events Events List Window Bottom Status Bar Filter Has Excluded All Events Options Dialog Box Logging Tab See how network usage changes over a period of time Performance Reporting Performance Reporting Historical Report Example Resolution Time span Report Resolutions Monitor Sub-graphs Comments Link monitorsDevice Monitors Data Source Usage Select Tools Options \Program Files\3Com\3Com Network Director\logging Requirements On a link Trend of Link Utilization Daily Graph of Http Response Time Filename, MAC address Links between switches/hubsFilename, Switch1 MAC address, Switch2 MAC address Links between a switch/hub and an end station/cloud Performance Reporting Monitor Data source Link Monitors Monitored Monitored links Devices Disk space Disk Space Requirements Troubleshooting Mapping file not updating Changing the logging data directoryNavigate to the data\com\coms\wsd\tns subdirectory Missing data within RRD database files Key Considerations Performance Reporting Standard Rmon Following section describes the key concepts of Rmon Support provided by 3Com Network DirectorStatistics History HostTopN Host Matrix RMONView window By 3Com Network Director File menu Menu bar RMONView window View menu Options Menu Options menu Manual Upload Toggles Manual Upload on/off. If See Map Item Labels and Address Update Menu Update menu Window menu Help MenuToolbar Toolbar Buttons Additional Features Table View Table Control Dialog BoxThere are three ways to control the display of rows Graph View Viewing data from the Rmon Statistics groupViewing Rmon Statistics data for a selected device Rmon Statistics Option Viewing Rmon statistics data for a selected link Rmon Statistics Slot 5 36 Port 10/100 L2 Switch Rmon Statistics Data for a Selected Link Statistics View Dialog Box Statistics View dialog box Predefined View Definition Community StringView Predefined Views Viewing Rmon History data for a selected device Viewing data from the Rmon History group Rmon History Data for a Specific Device Viewing Rmon history data for a selected link Viewing Single Link Lists History View Dialog Box History View dialog box Update Rate Add, Delete History Entries Rmon Viewing Rmon Host data for a selected device Viewing data from the Rmon Host group Host Data for a Specific Device Viewing Rmon host data for a selected link Switch 4007 Selection of the Slot within the Chassis Host View Dialog Box with the Vlan Interface Preselected Select Vlan Dialog Box Host View dialog box Update Rate Sort by Error dialog box Viewing Rmon Matrix data for a selected device Viewing data from the Rmon Matrix group Rmon Matrix Data 3Com Switch Viewing Rmon matrix data for a selected link Switch 4007 Separate Submenu Matrix View Dialog Box Host Submenu Update Rate Matrix Flow Stations Managing Rmon tables Interface Dialog Box Deletion of Rmon Tables Components This section describes some Rmon examples supported by 3Com Errors How do I graph utilization on a specific VLAN? Rmon Limits on individual devices for table creation Rmon Support on individual 3Com devices Creating Reports Feature Report Types Covered Feature Report Types Open Windows Explorer Navigate to the following directory Feature Report Types Covered Capacity Report Properties to use in your own command line scriptsTypes are also available Inventory Report Components Creating Reports Reports Dialog Box Generate Report Tab History History Tab CSV format used for exported reports is Custom Report Types Dialog Box Add/Edit Report Type Wizard Columns Step Columns Step Column Description Available Columns for Node Details Column Description Available Columns for ‘Link Details Add/Edit Report Type Wizard Name and Description Step Name and Description Step Work out which 3Com devices to connect them to Report typesFurther details Assessing Network Choose to Place chart As new sheet and click Finish Creating Reports Key Considerations Creating Reports Device selected in the network map Web Management launches your default web browser against aAdministration Menu contains integrated add-on 3Com device Devices on your network for any applicable warranty Devices using 3Com Network Director 3Com Device View 3Com Switch ManagerSwitch Manager is the element manager of the Switch Network Jack Configuration Manager Configuring Single Devices Key Concepts Properties General Tab Following two radio buttons are provided Security Properties Unit Information Tab Unit Information Properties VLANs Tab Properties VLANs Tab Vlan Routing Devices as shown in Figure Introduction Step Contact Details Step Partner/Reseller Details Step Partner/Reseller Details step displays the following fields Device Selection Step Summary Step What Data is Sent to the 3Com server Web Management Device Warranty Device Warranty Web Interface Devices on your network Click OK to launch the Device Warranty wizard ViewSelect the device and right-click on it to launch the menu Examples Select the Tools Device Warranty menu option Why are some registered devices missing from the email? Configuring Single Devices On your network Configured on yourConfiguring VLANs Viewing the VLANs Key Concepts General VlanConcepts About VLANs Benefits of VLANs Network Setup Showing Three VLANs 802.1Q VLANs Ieee 802.1Q standard for VLANs aims toPort-based VLANs Tagged and untagged Vlan membership Communication between VLANs Example of VLANs Distributed Amongst More Than One Switch Key Concepts Primary and Secondary IP interfaces Switches Connected by 802.1Q Tagged Links Spanning Tree Protocol-based VLANs Discovering VLANs in 3Com Network Director 3Com Network Director Vlan Concepts Vlan membership inference For further information see Discovering the Network on Vlan equivalence Vlan Matching by 3Com Network Director Network Example Restrictions on Vlan support in 3Com Network Director If the above network was additionally configured like this Show VLANs Show VLANs Interaction with Trace Path Filter View button Vlan names Maps with no Vlan information Where Show VLANs Toolbar Vlan DescriptionsIdentifier Description Naming the Vlan Find Dialog Box Listing Vlan Members Options Dialog Box Options Dialog Box VLANs Tab Vlan membership Vlan IDs VLANs tab for VLAN-aware switches VLAN-aware switches. See Vlan membership inference on Ports in Vlan table Columns in the Ports in Vlan table are Protocol Details Button Protocol Details button Protocol Column Vlan Routing button Vlan Routing Dialog Box Components VLANs Tab for VLAN-Unaware Devices VLANs tab for VLAN-unaware devices VLANs Tab VLANs Tab for a Link VLANs tab for a link Generate Report Dialog Box Vlan configuration report Vlan Configuration Report Entry Misconfigurations and Optimizations Report Inconsistent Vlan configuration on link Inconsistent Vlan namingInconsistent Vlan IDs Changes Report Launching the wizard Create Vlan wizard Entering the new Vlan name and ID Modifying the list of selected switches and ports Nearest Switch Port to the Non-Switch Components Add Ports by Type dialog box Untagged radio buttons Checking Vlan connectivity Vlan Management Finding a Layer 3 Switch for a Vlan Checking the Vlan limit Configuring unsupported devices Adding an IP routing interface Manually Configuring a Vlan on Unsupported Devices Specify an IP Routing Interface Components Summary of changes to be made Device Summary Stage Creating the new Vlan on the selected switches and ports Edit Port Vlan Membership wizard Adding Unconnected Ports Modifying the list of selected switches and ports Untagged Vlan Modifying the VLANs on the selected switch ports Tagged VLANs Tri-state Check Boxes How the changes will be applied Configuring unsupported devices Final Wizard Stage Applying the changes Device History Report Moving a port to another Vlan Selecting the Link to the End Station on the Map Network Before Vlan is an existing Vlan on your network Before After Extending your VLANs to include new inter-switch links Selecting the Link Second Wizard Stage Creating a new Voice Vlan for 3Com NBX systems Useful Information References Incorrect topology if all subnets are not discovered at once Troubleshooting Incorrect Vlan membership inference Network Topology Example Network Topology Example Switch Switch4400-6 Port 00-30-1e-c6-40-38 Reference a Changes report Vlan configuration consistsVlan configuration and Display by Device Type Device Type Vlan Display Vlan Configuration Device Type VLANs Reference BMaximum number of VLANs by 3Com device Maximum Number Device Type Reference C More of the 3Com devices in a network in a single operation 3Com devices on the networkSame or different types, in a single operation Templates Configuration Selection Configuration Editor Dialog Box Features Configuration Summary Tree FeaturesSwitch Device configuration template Switch Port configuration template Feature Configuration Panels Configuration Editor Dialog box Port Selection Editor Loading and Saving Configuration Templates Editing Device and Port Selections Bulk Configuration Components Loading and Saving Device and Port Selections Schedule Configuration Dialog Box Configuration Progress Dialog Box Device Status Information Device Status Configuration Stage Configuring User Accounts User Account ParametersAccount Parameter Account Parameter Bulk Configuration Edit User Account Dialog Box Add User Account Dialog Box Configuring Trusted IP Hosts Configuring Access Rights Trusted IP Hosts Panel Add Trusted IP Address Dialog Box Add Trusted IP Address Dialog Box Radius Servers Panel Configuring the Device as a Radius Client Configuring System Information Radius servers feature restrictionsParameter Restriction Configuring Trap Destinations Parameter Description Trap Destination Table Entries Add Trap Destination Dialog Box Configuring Spanning Tree Spanning Tree Parameter Restrictions Spanning Tree Panel Configuring Broadcast Storm Control Configuring Igmp Broadcast Storm Control Panel Configuring Port Security Continuous learning, automatic-learning, full security Configuring Port Administration Port Administration Panel Configuring Autonegotiation Autonegotiation Parameter Restrictions Autonegotiation Panel Lacp Panel Configuring Lacp This section provides some examples of how to use the Bulk Configuration feature of 3Com Network Director Examples Schedule Configuration Dialog Box Examples Configuration Template Editor Radius Servers Configuration Template Editor Port Security Select the user-login security mode Bulk Configuration Device Family Supported Features Bulk Configuration Feature Summary Device Family Key Considerations Bulk Configuration Network traffic on the 3Com devices on your network Dropped in times of congestionOver your network Classification Key Concepts Network Topology Key Concepts Queue Servicing Mechanism Classification Rules Service Level DiffServ Codepoints Service Level DiffServ Codepoint Manually set up classifiers, dropping, queuing and marking DiffServ Codepoints and Service LevelsClassification Rule Service Level Prioritize Network Traffic Wizard Configuration Type Configuration Type Step NBX Step NBX step Servers Step Prioritize Network Traffic Wizard Applications Applications Step Application Field Values Finish Step and Progress Agent Upgrades Required for Prioritization report Network Prioritization Report Prioritization Configuration Report Configuration Configuration Type Prioritizing NBX Voice Traffic Example Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Prioritizing Network Traffic Examples Servers Restricting Access to Snmp Example Examples Prioritizing Network Traffic Applications Restricting Access to Snmp Example User Priority User Priority RFC Number Title RFC Definitions Traffic NBX Phone Traffic Classifier RulesClassifier Type Classifier Value Description 3Com Network Director Service Levels Service Levels Used by 3Com Network DirectorService Level Queue Marking Value Queue Device 802.1p Device Type Agent Version Key Considerations Resource Warning Content Explanation if appropriate Key Considerations Servers That Cannot Be Selected for Blocking Key Considerations Prioritizing Network Traffic Agent software you have available You can use the Agent Update feature toUpgrade or downgrade the agent software on individual 3Com Agent software available to you Feature Agent Update Wizard Introduction Agent Update Wizard Update Type Update Type Step Specify Devices and Agent Versions Step Agent Update Wizard Specify Devices and Agent Versions Upgrading Device Software Change Agent Version Step Agent Update Wizard Change Version Scheduling Step Agent Update Wizard Scheduling Summary Step Progress Dialog Box Agent Update Wizard Progress Dialog Box Reports Agent Update Summary report Agent evening. To do this Agent Audit report Problem Device Device Family Agent Filename Format Agent Filename Format by Device Type Co-existence With TroubleshootingDevice Problems Update Default location of 3Com Network Director is TIMEOUT,/TIMEOUT Upgrading Device Software Local and Remote Sites Monitor and manage multi-site networks Issues with Managing a Multi-Site Network Configurable Timeouts Configurable Retries Configurable Monitoring Modes Configurable Poll Rates for Active Monitoring Configurable Monitor Thresholds Configurable Discovery Options Default WAN cloud Connecting Point-to-Point WAN Interfaces Together Grouping Logically Connected WAN Interfaces Together Using 3COM Network Director on a MULTI-SITE Network Components Manual Layout of WAN Topology and Rediscovery Configuring WAN Link Monitors Disabling Monitors on WAN Links There is a three level hierarchy in this mechanism Using 3COM Network Director on a MULTI-SITE Network Specifying Retries and Timeout Periods at the Subnet Level Retry/Timeout Tab Specifying Retries and Timeout Periods at the Device Level Using 3COM Network Director on a MULTI-SITE Network Determining Appropriate Retry and Timeout Periods Using 3COM Network Director on a MULTI-SITE Network Default Number Request Type Retries Default Timeout Period Retry and Timeout Defaults Using 3COM Network Director on a MULTI-SITE Network Configuration Determining Monitoring Modes and Poll Rates Configuration Using 3COM Network Director on a MULTI-SITE Network Configuration Configuring Discovery Configuring Discovery Options in Multi-Site Networks Configuration Using 3COM Network Director on a MULTI-SITE Network Scheduling Discoveries in Multi-Site Networks Using 3COM Network Director on a MULTI-SITE Network Examples Click Find Find Dialog Box Default WAN Examples Adding a Cloud by Drag and Drop Properties Dialog Box General Tab Map Links Selected Map Router and New Cloud Selected Select one of the routers and the new cloud in the map Map Router and New Cloud Linked Properties Dialog Box Ports Tab Map Showing Labelled Cloud Map Showing Multiple Links Rediscovered Map Finally, relayout the map by selecting View Relayout Map Examples Discovery Type step select Specify subnets Default Retry and Timeout Settings Network Discovery Wizard Add Subnet Dialog Box Add Subnet Dialog Box Subnet Address and Mask Add Range Start Add Subnet Dialog Box Discover Custom Ranges Selected Add Subnet Dialog Box End IP Address Edited Add Subnet Dialog Box Use Defaults Option Unchecked Add Subnet Dialog Box Retries and MS Timeouts Network Discovery Wizard Subnet Added Network Discovery Wizard Monitor Core Devices and Links Click Next to move onto the Discovery Options step Click Next to move onto the NBX Call Processors step Network Discovery Wizard Discovery Options Network Discovery Wizard Use Defaults Unchecked Network Discovery Wizard Only IP Devices Checked Find Dialog Box Find Dialog Box Fields Populated Map Zoomed to Search Results Weekly Graphs 30 Minute Average Smtp Response Time Threshold Settings Dialog Box WAN Family ifType WAN Interface Types Isdn 25lapb16 X25ple40 X25mlp121 X25huntGroup122 Key Considerations Using 3COM Network Director on a MULTI-SITE Network Displayed on the 3Com Network Director network map SolutionsProvides the following features Topology The NBX Call Processors, line cards and phones are Device Type Icon Example IconsShows the different types of icons and their meaning NBX Map Icons Line Cards NBX Call Processor NBX Applications NBX Phones and Attendant Consoles Discovering the NBX Voice Network NBX Call Processors Step of the Network Discovery Wizard NBX Call Processors step displays the following settings Add NBX Call Processor Add NBX Call Processor/Modify NBX Call Processor Modify NBX Call Processor Monitoring a Phone Monitoring the NBX Call Processor Monitoring a Line Card Selecting the Phones Associated with an NBX Call Processor Context Menu for the NBX Call Processor Context Menu for the Phone or Line Card Events related to the NBX Call Processor Understanding Voice-related 3Com Network Director Events Events related to other links or devices on the network Events related to phones Launching NetSet for a phone or line card Unavailable When my PhonesTo be informed immediately when any of the phones become Stop Working Useful Information References There is no NBX Call Processor associated with this device There is no NBX Call Processor associated with my phone Display of end stations in the map has been disabled Phone was added manuallyPhone is not managed by the NBX Call Processor anymore NBX Support Key Considerations Phone was removed from the network Why are there a lot of unconnected phones on the map? Phone cannot be reached How do I change the label of a phone or line card? Same type You can use Backup, Restore and Setup toSave the software configuration of your 3Com devices Device from which it originated or to a replacement device Backup feature is designed to help you store the software Physical Configuration DevicesSource device it is replacing Device Backup Backup Type StepWizard Device Backup Wizard Backup Type Specify Telnet Login Information Step Specify Devices to Backup Step Backup Identification Step Username and password may be left blank Device Backup Wizard Backup Identification Summary Step and Progress Scheduled Tasks Reports Backup Summary Report Backup Audit report lists the following Backup Audit Report No Backups Found Step Specify Device Being Replaced Step Device Restore Wizard No Backups Found Specify Backup to Use Step Device Restore Wizard Specify Backup To Use Summary Step and Progress Backing UP Device Configurations Specify Source Device Step Configuration Source Type Step Device Setup Wizard Specify Source Device Specify Source Backup Step Device Setup Wizard Specify Source Backup Specify Devices to Setup Step Device Setup Wizard Specify Devices To Setup Device Setup Wizard Summary Backing UP Device Configurations Backup Identification Example Scheduling a Device Backup Operation Scheduling Example Examples Specify Device Being Replaced Example Specify Source Device Example Backing UP Device Configurations Shown in Backup, Restore and Setup on Device Family Supported Parameters Supported Parameters by Device Family Device Family Content of Backup File Body Section Backup File Content by Device Family Install LOCATION\backups\lost Key Considerations Backing UP Device Configurations Latest 3Com Product News notifies you of new 3Com products Manages the download of these filesAdvantage of the latest bug-fixes and device support Existing devices This section describes the keys concepts of Live Update Connection Type Step Live Update Setup Use Custom Settings Step Live Update Setup Wizard Use Custom Settings Step Live Update Setup Wizard Summary Step Box Click Finish to connect to the Internet Status Live Update Select File Groups Table consists of three columns as follows File Group Details Live Update Select File Groups Group Name Download Progress Live Update Options Internet Live Update To view the report Select the Tools Reports menu option Examples File Group Details Example Click OK to validate the changes Automatic Configuration Example Solution 2 Manual Configuration using the Options Dialog Box Live Update Proxy Settings are not Retrieved Click OK to validate the settings Key Considerations Live Update Device Type Minimum Agent Version Versions Device Type Version Vlan Configuration Agent Versions Setup are shown in Table Restrictions Backing Up and Restoring 3Com Devices Backup, Restore and Setup Appendix a Supported Devices Agent Update Supported 3Com Devices and Minimum Agent Shows the devices that are supported by the Agent Update Restrictions Updating 3Com Agent Software Agent Update Appendix a Supported Devices Rmon Supported 3Com Devices Rmon Devices supported by Device View are listed below Device View Supported DevicesSupported Devices Device View Switch Manager Supported Devices Device Warranty Supported DevicesRouter Manager Supported Devices Device Warranty On the Network Director map as Generic IP devices Compatibility issues with 3Com Network Director 3COM Device View Support Matrix Management features that are available Management Support Matrix PWR You will find support tools posted on the 3Com web site at Registration, Repair Services, and Service RequestTechnical solutions written by 3Com support engineers Support information Benefits, you must first register your product at Diagnostic error messagesDetails about recent configuration changes, if applicable From 3Com or your reseller Telephone Technical Support and Repair US and Canada Telephone Technical Support and Repair System Requirements Allow approximately 2Mb per device for data logging Report Examples Discovery Report Example Following devices stopped responding while 3Com Network Vlan configuration of the following devices could not beFollowing devices have been configured into multiple Segment configuration of the following devices could not be Appendix E Report Examples Device Learned On Learned By Multiple Ports Ports Learned On Listings of the devices are provided as described Network Configuration Network Configuration Misconfigurations Optimizations Report Misconfigurations and Optimizations Report Appendix E Report Examples Configure aggregated links using Lacp Web Cache Redirection Misconfiguration and Optimization Reports Misconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Appendix E Report Examples Misconfigurations and Optimizations Report Unable to Determine Traffic Server Status Successful ConfigurationUnsuccessful Configuration Unable to Confirm Webcache Mode Changed Cache Mode Not Changed Traffic Server Restart Already Under WayUnable to Restart Webcache Traffic Server Restarting Webcache Traffic Server Limitations Webcache Redirection and VLANsRedirection on the Cache Port Webcache Software Releases Report Section Combinations 3rd Party Devices Appendix E Report Examples Adding Trap Decodes Where the fields are as follows RemedyRemedy Text/remedy 885 Appendix F Adding Trap Decodes Translations 000102 3Com 3COM Corporation 889 Appendix G Adding MAC Address Vendor Translations Locate the following file on your disk Integrating AN SSH Client MyClient -ip %1% -verbose Index Backup summary report Broadcast storm control configuring 490 386 Page Page Internal 321 Examples Deleted events How backup files are discarded discarding backup files Map 204 Links Finding 197 Page Files 64 NBX New Page Properties dialog box 229 786 Backup summary Changes 133 Page Backup 783 Search Support for Rmon 407 supported 3Com devices Third party devices 142 threshold settings dialog box Viewing VLANs 188 499 Visio General concepts 500 Page 3COM END User Software License Agreement Governing LAW