HP Network Direr Software Products manual Shown in Backup, Restore and Setup on

Useful Information and References 805

Useful Information	The following section provides useful details related to Backup, Restore
and References	and Setup.
	The devices and agents supported by Backup, Restore and Setup are
	shown in “Backup, Restore and Setup” on page 837.

Supported 3Com The Device Backup, Restore and Setup Wizards determine which of the Devices devices in your map are supported. Backup, Restore and Setup can only be performed on supported devices. For devices that are not supported,

the Backup Audit report and the Summary step on both the Device Backup Wizard and the Device Setup Wizard provide the reasons as follows:

■Agent Update — the device and all of its units or modules are supported, but one or more of the units or modules requires a more recent software version. See the “Agent Update Wizard” in page 665 for instructions on how to update the agent software on your device.

■License Required — the agent software on the selected device is capable of providing Backup and Restore functionality. However, a License Key is required to enable this feature in the agent software.

Refer to the software user documentation for details on how to obtain a License Key.

■Not Supported — one or more units in the device list are not supported. Please ensure that you have downloaded and installed the latest service pack, if available, using Live Update. See “Service Packs” on page 812 for more information.

If the service pack release notes identify your device as being supported, but the device is still shown as unsupported in the Backup or Setup Wizard, then the current map may be out of date. 3Com recommends that you refresh the map and try again.

You can only apply a saved backup to a target device that has the same physical configuration as the source of the backup. The presence of a redundant module is recorded as part of the physical configuration stored in the backup file for a device. So for a device to have the same physical configuration, it must have the same redundant module too.