HP Network Direr Software Products manual Key Considerations

Key Considerations 773

will add the NBX Call Processor to the table in the NBX Call Processors step

8Click Next and complete the wizard as explained in “The Network Discovery Wizard” on page 109.

When the discovery is complete, the phones should be visible.

There is a problem with the HTTP service for the NBX Call Processor

3Com Network Director uses the HTTP protocol to communicate with the NBX Call Processor. If this service is malfunctioning, 3Com Network Director could fail to retrieve the list of phones for the NBX Call Processor.

To check this:

1Select the NBX Call Processor icon on the map and select the Monitoring > Live Graphs menu option

2Using the HTTP service monitor, ensure that the HTTP service is functioning correctly

The NBX Call Processor stopped responding during the network discovery

If none of the previous diagnoses apply, it might be that the NBX Call Processor momentarily stopped responding during the network discovery.

In that case, you should rediscover the network:

1Rediscover the network using the Tools > Network Discovery menu option.

2Go through the steps of the wizard until you reach the NBX Voice Network step. Refer to “NBX Voice Network Pane” on page 120.

3In the NBX Voice Network step, select Yes and click Next.

4In the NBX Call Processors step, if the NBX call processor is not visible in the table, click Add to open the Add NBX Call Processor dialog box, otherwise select the NBX call processor and click Edit to open the Edit NBX Call Processor dialog box.

5In the Add/Edit NBX Call Processor dialog box, specify the IP address, username and password for the NBX Call Processor, then click OK. This will add the NBX Call Processor to the table in the NBX Call Processors step.