ND-20292

CHAPTER 1

APRIL, 1990

Either method allows a Multiline Terminal user to initiate or receive a call (outside or internal) and converse without lifting the handset.

GROUND START TRUNKS minimize the possibility of incoming and outgoing calls colliding on the same COI-E( ) ETU. This phenomenon (collision) is known as glare. In addition, Automatic Release is normally provided on Ground Start Trunks.

HANDSFREE ANSWERBACK is a convenience

feature that allows a Multiline Terminal user to respond to a voice call without lifting the handset. When a voice call is received at a Multiline Terminal,

the voice is heard from the MuItiline Terminal’s speaker. The user can respond handsfree via the

Multiline Terminal’s microphone (the microphone must be on. ON/OFF status is indicated by the red LED above the MIC button.

HANDSFREE DIALING AND MONITORING

allows a Multiline Terminal user to initiate a call and/or monitor the line without lifting the handset.

HOLD (EXCLUSIVE AND NON-EXCLUSIVE)

with RECALL are features provided to allow for individualized and speedy call handling.

EXCLUSIVE HOLD allows a station user to place an ongoing conversation on HOLD while ensuring that no other stations are able to accidentally remove it from

hold. The holding station’s corresponding line key

LED (green) provides a special interrupted wink I- HOLD indication (ETE-64 1, LED is red) for easy

identification. All other stations with that appearance have the corresponding LED (red) lit steadily. (Single line telephones do not have hold indication).

NON-EXCLUSIVE HOLD enables a Multiline

Terminal user to place an ongoing conversation on HOLD and allows the user to go to any other station with that appearance and retrieve the call from hold. The LED indication of the held line is shown as a green (ETE-6-( ) is red) wiuk at the holding station

(or interrupted I-HOLD wiuk) and a red wink at all the other stations. (Single line telephones do not have this feature).

HOLD RECALL provides a reminder to the user that has forgotten a call was placed on hold. This recall is provided for either Exclusive or Non-Exclusive Hold.

The RECALL to a station is controlled by a timer that can be preprogrammed by the installer.

 

 

 

 

 

.::;

The LED

at the

holding

station

will flutter green (the

.‘J

ETE-6-( ) LED is red), while at other stations it will

 

remain

steadily

Iit or

winking

red. Accompanying

 

the change in the LED flash rate is an audible

 

RECALL TONE (a 1024 Hz tone provided at a duty

 

cycle of 60 IPM) at the holding station.

 

I-HOLD INDICATION shows a Multiline Terminal user which lines on hold are being held by that

Multiline Terminal. A green LED indication is provided (the ETE-8( ) is red) at the rate of a burst wink, all other stations with that appearance see a red LED at the rate of a wink, or steadily Iit.

I-USE INDICATION shows a Multiline Terminal

user the line on which the user is conversing. The indication provided is a green (ETE-S( 1 is red) LED steadily Iit. All other stations with that appearance see a red LED steadily lit.

INCOMING CALL IDENTIFICATION allows all LCD equipped Multiline Terminal users to quickly know who (internally) is calling. This is provided on the TOP line of the LCD, showing the caller’s name

and extension number. Calls from outside lines generate a display of the line key number and the type of call (i.e. incoming or transfer, etc.). When a call comes in on the PE (Primary Extension), the LCD shows who is calling. If the call comes in on an SE (Secondary Extension) or VE (Virtual Extension), the user must depress the line key (while on-hook) to see the name and number of the caller (see Figure 100-8 LCD Call Display).

L K 1 2

NEIL

A

2 0 9

10:05SEP 17 WE D

\

Figure. 100-8 LCD Call Display (Internal Call)

INTERNAL VOICE/TONE SIGNALING flexibility enables a Multiline Terminal user to select the method with which he wishes to be signaled by other station users. The caller has the added flexibility to tone ring a station that has been set for voice calling by dialing the digit 1.

.

‘,

100 - 10

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NEC nd-20292 Holding, ETE-6- LED is red, while at other stations it will Remain, Handsfree Dialing and Monitoring, Neil