Minolta PI4700E user manual Unable to Print, Pi4700e 11-1

Unable to Print 11

11 Troubleshooting

11.1Unable to Print

This section explains about the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below in that order when the machine is unable to print even if you execute a print com- mand from your computer.

Symptom	Possible Cause	Action
A message appears	An error is present in the ma-	Check the control panel of the
on the computer	chine.	machine: If an error is displayed,
screen, saying some-		identify the error and take the
thing to the effect that		necessary action by referring to
“no printer is connect-		the “Error List” on page 11-6.
ed”, “no paper is
	The printer cable or network ca-	Check that the printer cable or
loaded.” or “LPT1
	ble is disconnected.	network cable is connected
write error”.
		properly to the computer and
		controller.
Printing does not	An error is present in the ma-	Check the control panel of the
start despite the com-	chine.	machine: If an error is displayed,
pletion of printing set-		identify the error and take the
up on the computer.		necessary action by referring to
		the “Error List” on page 11-6.
	The printer cable or network ca-	Check that the printer cable or
	ble is disconnected.	network cable is connected
		properly to the computer and
		controller.
	The printer driver selected for	Check the printer name.
	printing is not for the Pi4700e.
	A print job yet to be processed is	Refer to the Job List on the ma-
	loaded in the machine, causing	chine control panel to check for
	the printer to wait.	print order.
	(for Linux)
	File to be printed is not a PS file.	Delete job and check to see if it
		is PS file.

Troubleshooting Chapter 11

Pi4700e 11-1