Minolta PI4700E user manual General Troubleshooting Checklist

Troubleshooting 8

Troubleshooting

Check the points described below whenever you experience problems with Network Card operation.

General Troubleshooting Checklist

1Is the Digital Copier on line?

Check whether the Digital Copier is on line. Nothing can be printed while the Digital Copier is off line.

2Is the Digital Copier control panel display normal?

See the documentation that comes with the Digital Copier for informa- tion about its control panel.

3Is the Network Card LED status indicator normal?

Check the LED indicators for abnormalities. See “LED Status Indica- tors” (p. 8-46) for more information.

4Is the network cable connected securely?

Check to make sure the network cable is securely connected to the 10/ 100BaseT port. Try changing to another cable to find out if the problem is due to a damaged cable.

5Are Network Card control settings correct?

Check the protocol that is enabled on for the Network Card. Make sure that the protocol being used by the Network Card is also enabled on the computer.

6Has there been any change in network configuration?

Check to make sure that settings are correct for any network hardware that has been added, modified or removed.

7Has there been any change in the computer’s applications?

If you have recently added an application to the computer, check to make sure that the application is not interfering with network settings.

8Can you print from other applications?

If you can print successfully from other applications, perform the prop- er troubleshooting procedures for the application with which you are experiencing problems.

9Can you print from other computers?

If you can print successfully from other printers, perform the proper troubleshooting procedures for the operating system of the computer on which you are experiencing problems.

Network Interface Card Chapter 8

Pi4700e 8-47