Nortel Networks N0060600 manual Hunt Group settings Sheet 2

		Chapter 14 Configuring Hunt Groups 101
Table 34 Hunt Group settings (Sheet 2 of 3)
Field	Values	Description
Mode	Broadcast	Select how you want the line to present to the group.
	Sequential	Broadcast — simultaneously rings at each non-busy telephone
	Rotary	in the hunt group. All telephones receiving the call also display
		the calling line identification from the line, if the telephone or line
		is configured to offer that service. Any of the alerted telephones
		can access the call.
		Only one call is presented to a hunt group at a time. Other calls
		are queued until the first call is answered. Then the next call rings
		on the remaining non-busy telephones. This feature allows the
		call load to be continuously spread across the entire member
		group.
		Default: Broadcast
		Sequential — rings the first telephone in the hunt group list. If
		that telephone is busy, the system continues down the hunt group
		priority list until a non-busy telephone accepts the call. In this
		case, all incoming calls are processed simultaneously, and are
		delivered based on the priority list.
		With this feature, you can program your top salesperson to be the
		first member of the Hunt group to receive incoming calls.
		Rotary — the call starts at the member telephone that appears
		on the list after the telephone that answered the last call. If that
		telephone is busy, the system proceeds down the priority list until
		a non-busy telephone is reached. As many incoming calls can be
		processed as there are available telephones to accept the call,
		each call being presented in the described round-robin fashion.
Hunt Delay	<1-10>	If Mode is either Sequential or Rotary, Hunt Delay specifies how
		much time to delay offering a Queued call to a member telephone
		when that telephone becomes available.
		This is to provide a break period for the users between calls.
		Default: 4 seconds
If Busy	Busy tone	Select how you want the system to respond if all lines appear as
	Queue	busy.
		Busy tone: If all lines are busy, the user receives a busy tone.
		Queue: If all lines are busy, the user hears ring back until an
		agent is available.
		Default: Busy tone
Queue timeout	15, 30, 45, 60, 120, or 180	Select the time for a call to remain in the Hunt Group.
	(seconds)	This value defines the maximum time a call remains queued, and
		the maximum time to offer a call before sending it to overflow if it
		is not answered.
		If the queue times out before the call connects to a member
		telephone, the call is terminated.
		If the call has been offered to a member telephone, but is not
		answered when the queue times out, the call is rerouted to the
		overflow DN.
		Default: 60

BCM 4.0 Device Configuration Guide