Chapter 24 Feature configuration: Answering calls 201
There is no system programming for this feature: it is always active if the telephone has a Hold button.
Hold automatically (autohold)
A line or the telephone can be programmed to automatically place an active call on hold while answering another call, or placing a call.
Model 7100 and 7000 telephones, which do not have line keys, also use the HOLD key to toggle between active calls.
FEATURE 73 activates this feature. FEATURE #73 cancels the feature.
To program full autohold on a line
1Click Configuration > Telephony > Lines > Active Physical Lines, select the line record for which you want to enable Full autohold.
2In the bottom frame, under the Preferences tab, select the Full autohold check box.
To program auto hold on a telephone
1Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to enable auto hold.
2Click the Capabilities and Preferences tab.
3In the bottom panel, click the Capabilities tab.
4Select the Auto hold check box.
Hold a call exclusively
You can put a call on Exclusive Hold so that the calls can be retrieved only at your telephone.
To program Exclusive Hold
FEATURE 79 or FEATURE HOLD
There is no system programming for this feature.
Parking or transferring calls
Calls coming in can be transferred after they are answered, or automatically transferred if they are not answered at the target telephone.
These features include:
•“Transfer (answered) calls” on page 202
•“Transfer (unanswered) calls” on page 202
