Manuals / Nortel Networks / Computer Equipment / Webcam

Nortel Networks N0060600 manual Getting started with BCM, About this guide, Purpose, Audience

Models: N0060600

1 306

Download 306 pages 32.63 Kb

Page 15

15

Chapter 1

Getting started with BCM

Refer to the following topics for general BCM information:

•“About BCM”

•“Symbols and conventions used in this guide” on page 18

•“Related publications” on page 19

•“How to get Help” on page 21

About this guide

The BCM 4.0 Device Configuration Guide describes how to configure and assign features to telephony devices through Telset and through Element Manager.

Purpose

The concepts, operations, and tasks described in this guide relate to the BCM software. This guide provides task-based information about how to assign features and provide basic programming for the Business Communications Manager.

Use Element Manager, Startup Profile, and Telset Administration to configure various BCM parameters.

In brief, the information in this guide explains:

•global telephony settings

•steps to configure DNs

•product features and how to assign them

Audience

The BCM 4.0 Device Configuration Guide is directed to installers who install, configure, and maintain BCM systems.

To use this guide, you must:

•be an authorized BCM installer or administrator within your organization

•know basic Nortel BCM terminology

•be knowledgeable about telephony and IP networking technology

BCM 4.0 Device Configuration Guide

Image 15

Nortel Networks N0060600 manual Getting started with BCM, About this guide, Purpose, Audience

Contents

BCM 4.0 Device Configuration Guide Trademarks Copyright 2006 Nortel Networks, All Rights ReservedTask List BCM 4.0 Device Configuration GuideN0060600 Task ListAbout System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Contents Chapter Global telephony settingsChapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Audience Getting started with BCMAbout this guide PurposeFollowing is a list of acronyms used in this guide AcronymsAbout BCM OrganizationCTM4, CTM8 BCM featuresBCM key hardware elements BCM applicationsSymbols and conventions used in this guide Technical Documents Related publicationsUser Guides System InstallationGetting Help from the Nortel Web site How to get HelpGetting Help through a Nortel distributor or reseller Attribute Value Description Welcome panelAttribute Value Description Current Account Welcome panelElement Manager System Identification Setting Date and TimeElement Manager Configuration System Date and Time System SoftwareDate and Time panel fields Sheet 1 Network Time Protocol SettingsDescribes each field on the Date and Time panel System SoftwareSet Date and Time Source to NTP or Trunk Date and Time panel fields Sheet 2Current Date and Time Setting clock control to local system Panels Related panels or tasks Feature System schedule settings and services schedulingDescribes the fields on the subpanel tables Configuring schedule names and timersSystem schedule settings and services scheduling Schedule common settingsDescribes the fields under Scheduled Services Configuring scheduled serviceDefault time settings Provides a list of the default times for each scheduleManual or Auto System features and feature codes BCM feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel IVR DN Button programming featuresFeature Description System features and feature codesButton Programming Feature settings Sheet 1 Set commandSystem Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only DN records parameters System settings Global telephony settings onPanel tabs Tasks Features Main panel tabs common fieldsDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access Properties tab Line Access tabDescribes these fields Line Access tab fields Sheet 1Telephone line assignment fields Sheet 1 Line Access Line Assignment tabDN records parameters Line Access tab fields Sheet 2 Describes the fields on this panelActions Telephone line assignment fields Sheet 2Line Access Line Pool Access tab Line Access Line Pool Access tabLine Pool Access Fields Answer DNs Sheet 1 Line Access Answer DNs tabDescribes the access fields on this panel Line Pool Access fieldsCapabilities and Preferences main tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Properties tabCapabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Capabilities and Preferences Capabilities tabCalls by parking on Swca buttons on Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Swca Call Group tabSetting Values Description Capabilities and Preferences Preferences tabDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming table Capabilities and Preferences Button Programming tabAlso refer to DN records parameters Describes the possible settings for telephone buttons Button programming fields Sheet 1Digits Setting Values Description Option Capabilities and Preferences User Speed Dial tabButton programming fields Sheet 2 Under the User Speed Dial Numbers table, click Add Capabilities and Preferences ATA Settings tabATA settings Use the information in to configure ATA settingsCapabilities and Preferences IP Terminal Details tab Field is described in TableCapabilities and Preferences IP Terminal Details Restrictions main tab Restrictions PropertiesRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab fields Restrictions Set Restrictions tabRestrictions Line/Set Restrictions tab Provides a list of default restriction filtersSchedule filter defaults Schedule Restriction filter defaultsN0060600 Select Configuration Telephony Sets All DNs Common procedures copying and renumbering DNsCopying settings to other DNs To copy telephone configurationsRenumbering DNs Change telephone DNs using the Element ManagerProcedure is the same in both panels Common procedures copying and renumbering DNsPanels and Details Panels Configure Features Global telephony settingsGlobal telephony settings Feature SettingsDescribes each field Feature Settings panelFeature settings Sheet 1 Feature SettingsTo the BCM 4.0 Networking Configuration Guide N0060606 for Global telephony settings Feature settings Sheet 2Timers on page 76 Park timeout Feature settings Sheet 3Answer DN call response for Basic Enhanced Extended TimersAnswer DN answer key levels DN answer key levelsTimer values Describes the timersAttribute/Value Description Advanced Feature SettingsSystem Wide Call Appearances Control Swca controls Sheet 1Global telephony settings Swca controls Sheet 2 ONN Blocking values System Wide Call Appearance Swca Features CardONN Blocking North American systems Describes these trunksField Values Description Silent Monitor system settingsSilent Monitor Describes the fields in this dialog boxReset logs Reset Call Log Space dialog boxDescribes the fields in this box Telephony system and device programming Telephony system and device programming Voice mail, if applicableSystem Speed Dial panel Configuring system speed dial numbersConfiguring system speed dial numbers System Speed Dial Sheet 1System Speed Dials table Choose the size of the speed dial list Programming System speed dialsSystem Speed Dial Sheet 2 Next steps Working with speed dial list entriesDMC Feature List Arranging the DMC Feature list using Element Manager To arrange the DMC Feature list using Element ManagerDMC Feature List Setting up central answering positions Panels TasksSee also Setting up central answering positions Configuring CAP assignments eCAPsCAP notes Select the DN for the CAP you want to configureProgramming CAP/KIM buttons To create CAP stationsManaging lines on a KIM Creating ring groups Panels Configure Tasks or FeaturesAttribute Value Description Ring Groups Ring Groups MembersCreating ring groups Ring groups panel Sheet 1Attribute Value Description Actions Ring Groups Line Settings tabElement Manager Configuration Telephony Ring Groups Ring groups panel Sheet 2Ringing group schedule line values Attribute Value Description Lines Settings tabLine Settings panel Describes the headings on both these panelsPanel tabs Tasks Configuring Hunt GroupsTelephony Dialing Plan DNs. The DN number can be Hunt Groups system setupConfiguring Hunt Groups Hunt Group settings Sheet 1Hunt Group settings Sheet 2 Work correctly. Refer to Answer DN answer key levels on Configuring Hunt Groups Hunt Group settings Sheet 3Configuring the Hunt Group general settings To configure hunt groupsHunt Group members and lines Hunt Group tables Sheet 1 Field Values Description Hunt Group Members subpanelAction Field Values Description Line Assignment Hunt Group tables Sheet 2Configuring Hunt Groups N0060600 To use a silent monitor Enter Feature *550Monitoring Hunt Groups Monitoring external hunt group callsMonitoring Hunt Groups Hospitality General Configuring Hospitality servicesField Values Description Administration Explains the possible settings for the hospitality recordConfiguring Hospitality services Hospitality main settings Sheet 1Call Restrictions Wake-Up Call SettingsExpired Wake-Up Call Settings Hospitality RoomsFeature 877, Feature 878, or Setting up your hospitality systemTo set up hospitality service Room settingsTo set up call restrictions To set up wake-up servicesTo assign a room to a telephone To delete a room assignment from a telephone Next step Using the featuresPrerequisite programming Configuring analog telephones and devicesAnalog telephone customization Sheet 1 Configuring an analog telephoneConfiguring analog telephones and devices Analog device DN record overviewAssigning a pause for External dialing for data Devices on Test telephones To assign a pause for external dialingAssigning a pause for external dialing for data devices Next stepConfiguring telephones Digital telephones Using the DN panels Configuring telephones Digital telephonesDigital telephone DN record overview Prerequisites Job aid Notes about assigning lines to telephones System DNs Line Access tabClick Configuration Telephony Sets Active Sets To assign a line to a telephone7316E digital telephone display button assignment protocol Adding an Answer DN Job aid Answer DN notes Click the Line Pool Access tabLine Assignment and Line Pools To add line assignmentsSelect the DN that you want to modify Configuring Capabilities and PreferencesTo configure capabilities and preferences Programming referenceJob aid Assigning intercom I/C buttons keys Configuring telephone capabilitiesTo configure telephone capabilities Dpnss notes UK only Job aid Line redirection notesMessage Description Configuring PreferencesTo configure preferences for a telephone Embark validation error messagesCall logging limitations Job aid Call log notesTelephone memory button programming To program telephone buttonsJob aid Notes about button programming To program outgoing call restrictions User speed dialsOutgoing call restrictions To program user speed dialsLine/Set restrictions To set restrictionsTo set line/set restrictions Set restrictionsConfiguring telephones Digital telephones N0060600 Prerequisite programming Configuring telephones IP telephonesIP telephone DN record overview Configuring an IP telephoneConfiguring telephones IP telephones Line ConfigurationFollowing is a description of the metrics Pvqm Proactive Voice Quality MonitoringPvqm threshold settings N0060600 IP feature list Global VoIP featuresFeature List tab fields Feature List field description Global VoIP featuresIP telephone feature display labels To use the Services button to access featuresAssigning the list to a button IP Terminal Features Key Labels To define a key labelDescribes the headings on the table Hot desking IP telephone configurations Feature code New labelRelabeling examples Enter Feature *999 Using the Hot desking featureTo set up a password and allow Hot desking Setting up a password and allowing Hot deskingEnter Feature *999 Press Divert Resetting the Hot desking passwordYou can access the reset button from two locations Click Reset Hot Desking PasswordCancelling Hot desking Configuring a new time zone on a remote IP telephoneTo cancel Hot desking To configure a new time zone on a remote IP telephoneDownload firmware to a Nortel IP telephone To force a firmware download to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Rules of default button assignment Default memory button programming for telephones7316E digital phone button defaults Default memory button programming for telephones7316E digital phone upper button defaults Did Autodial to N0060600 Digital phone button defaultsAutodial Autodial to 7000 digital phone button mapping 7000 digital phone button defaultsIP telephone button defaults IP telephone 2004 and 2050 Software Phone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2002 button defaults IP telephone 2001 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones 2007 display screen button formatting IP Phone 2007 display screenFeature Key text and icon displays IP audio conference phone 2033 button defaultsDefault memory button programming for telephones Default memory button programming for telephones LCD screen display Status Indicators Status indicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide IP Phone 1120E To enable Bluetooth on an IP Phone 1140EButton Description IP Phone 1120E and IP Phone 1140E buttons Sheet 1Administrator Press the Mute key to listen to the receiving party withoutTransmitting. Press the Mute key again to return to two-way IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset 2210/2211/2212 button defaultsFollowing table describes the Wlan handset buttons and keys Wlan handset buttons and keysStatus area Accesses the Feature menuFtur Aaaa Bbbb Cccc Feature options area Wlan handset displayInformation area Feature options areaDescribes the status indicators on your Wlan Handset No Service MelodyFlashes when you have a message waiting Adjusts the handset and ringer volume= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M CTE Accessing Desktop Assistant featuresFeatures Desktop Assistant Pro Administrator Edition main window Introduction to Desktop Assistant Pro Administrator EditionMenu bar commands File menuProgramming telephone sets Desktop Assistant portfolio Phone menu Labels menuButton programming Button labelingTo label a button Telephony features Features to set up telephone set featuresContrast adjustment Select how you dial your calls Press Feature *7Press Feature *82 Telset Admin Terminals and Sets User prefernces LanguageTo move line buttons Receiver volumePress Feature *81 Moving line buttonsProgramming distinctive ringing Ring volumePress Feature *6 Auxiliary ringerTelephony features Telephony features N0060600 Feature configuration Answering calls Configuring handsfree and handsfree answerbackAnswering calls directed to your telephone Directed Pickup To configure handsfree and handsfree answerbackAnswering calls not directed to your telephone Call QueuingTrunk Answer To block user accessPickup Group To add a telephone to a pickup groupAssigning Answer DNs to telephones Answer DNsTo assign an Answer DN Determining which calls alertConfiguring privacy Do Not DisturbDND on Busy Programming a telephone for DND on Busy Blocking user accessTo program a telephone for DND on Busy Turn Privacy on or offTo program privacy on a line To automatically enable privacy on a lineProgramming a line to automatically enable privacy Using the Privacy featureIntrusion controls Using HoldSetting intrusion controls Holding callsParking or transferring calls Transfer answered calls To use the transfer featureSetting up a transfer callback timer Cancel feature Feature #70, or simply press held lineTo allow redirect To transfer unanswered callsLine redirection To redirect lines from the systemTo program call forward on the system To set a redirect toneTo redirect lines at the telephone Call forward unanswered callsCall Forward and voice mail To use Call Forward at the telephoneCamp-on To use Camp-on Call ParkTo park a call Callback To configure the Swca system controlsConfiguring Swca system controls To retrieve a parked callConfiguration four Configuration oneConfiguration two Configuration threeTo allow call display Call duration timerCall information Call display informationCall log To reset call log spaceSetting call log space for the system Malicious Caller ID McidFeature configuration Answering calls Set call log options Reset Call Log PasswordUsing the Call Log feature LogItActivate feature Feature Cancel feature Feature #819 Feature configuration Making callsBlocking user access to feature programming To block user access to feature programmingTo allow a telephone to make priority calls Managing a busy signal on an internal callOther ways of communicating with internal users Priority CallFeature constraints Leaving a messagePaging To configure telephone settings for To configure system settings forMaking a page announcement To make a page announcementMaking announcements to individuals Voice Call To make a voice announcementCreate a conference call To set up a 3-party conference callTo set up an Ad-hoc multiparty conference call Setting a conference toneOther conference features Last Number Redial Send Hookswitch or Dtmf during a conference callUse the following features to save time when dialing Dialing shortcutsAutodial Allowing the featureSaved Number Redial To allow last number redialProgramming memory buttons Enter Feature *4To program speed dials in the DN record To program user speed dials at the telephoneTo store more than one number or code on one button To view the feature that is currently assigned to a buttonTo configure memory buttons for features To erase a memory buttonExternal call codes and definitions FeatureControl telephone Using telephones for special featuresSpecial feature telephones Hotline telephoneRestriction service Using the control telephoneShow active schedules Enter Feature Ringing service Cancel feature Feature #871Supervisor telephone for silent monitoring Setting up a central answering positionHospitality services telephones Setting up Silent MonitoringCentral Answering Position overview Prime lineCreating an enhanced CAP station Direct dial telephoneHunt group feature operation Hunt groupsRinging groups Setting up Contact Center Using telephones for special features N0060600 Common display prompts These prompts can appear during general call featuresDisplay prompt Description of error or action Display prompts and messagesVolume bar or Bksp to erase an incorrect digit Display. Press OK when you have finishedPress Later to use the Ring Again or Message features Press # or OK when you have finishedExit the silent monitoring Exit Disconnect silent monitoring JoinDisplay prompt Quit ClearQuit Cancl Retry Quit ADD Not in service Retry OK Block Active call display for a three-party conference master Supervisor ObserveActive services Viewing active servicesCall log prompts Sheet 1 Call log promptsMSG Calls Display prompts and messages Call log prompts Sheet 2Report and record alarm codes Display prompts and messages N0060600 Telephone key # Swca code About System-Wide Call Appearance Swca keysTo receive a call and assign it to a Swca key Managing calls using Swca keysSelect a memory button with an indicator To add Swca keys to your telephoneUsing Hold with Swca keys Temporarily parked callsNo available Swca keys Timed out Swca calls Other features that affect how you use SwcaTo retrieve a call from a Swca key Retrieving a call from a Swca keyTransferring calls To conference a call parked on a Swca keyOutbound calls Auto HoldAbout System-Wide Call Appearance Swca keys N0060600 Market profile attributes Media bay module availabilityMedia bay module availability by market profile Sheet 1 FEM MBM-Norstar trunk cartridge combinations Analog trunk cardCanada Caribbean Denmark Time and date format based on language Time zones and language informationLanguage support for South America and Central America Time/date formats based on languageSouth/Central America language support Core parameters for market profiles Caller ID display formatsMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Pulse Dialing ms Global analog trunk parametersTransmission parameters Market profile attributes Call supervision parameters Impedance Gain Scheme GASM8 parametersTransmission InputEIA/TIA-464A Dial pulse Dial pulse and Dtmf parametersProtocol Market profile Available Isdn services Isdn line servicesIsdn line services Isdn services by protocolAnalog and digital trunk types Analog and digital trunk types and descriptions Sheet 1Trunk types Description Digital trunk types Analog trunk types Trunk types DescriptionConfiguring the music source Configuring the music source Selecting the music sourceTo select the music source Setting Definition Audio JackMusic Manager control Configuring the music source Music parameters Sheet 2 Configuring Music Manager Opening the Music Manager Administration applicationTo open the Music Manager Administration application Restrictions on uploading files Start the Music Manager Administration applicationLoading music onto the BCM To load music onto the BCMDeleting music from BCM To delete an audio file from BCM Adding music to the Play ListTo add a sound file to the Play List Configuring the music source Using the BcmAmp Player To access the BcmAmp PlayerBcmAmp Player button actions Click Previous Configuring a Network Device to be the IP Music SourceTo configure a Network Device to be the IP Music source To select and play a sound file Click NextNetwork Device parameters Sheet 2 Configuring the music source N0060600 Numerics SymbolsBRI IndexIndex Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600