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Nortel Networks N0060600 manual Etsi

Models: N0060600

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Page 297

Index 297

cancel (#85)Do not disturb. See DND 34 initiating (85) 39

on Busy 197 overview 198

DND on busy hunt groups 230 initiating (85) 39 programming 54

Do Not Disturb. See DND

download firmware 147

DPNSS 1 (Digital Private Network Signaling System) lines, Embark switch 128

duplicate system DNs 69

E

eCAP restore issue 123

Embark switch Call Forward 128 DPNSS lines 128 validation errors 129

ETSI

MCID feature 210

evening schedule 31

Exclusive Hold (79) 38, 201

Expand to PC key 170

express messaging into voice mail (980) 34, 39

external hotline 57 paging

equipment 215 to target line 198

external # autodial 61

user speed dial 61

extra

dial telephone 32 lines, CAP module 123

F

facility

hotline programming 57 user speed dial 61

Fax

ATA answer timer 63

features

activate speed dial (0) 221 Auto Hold (73) 33

autodumping (815) 212 button programming 36, 60 call log feature codes 212 Call Pickup 194

Call Transfer 202

change user speed dial (*4) 221 Conference Calls 218 current call (811) 38

Display Voice Mail DN (985) 34 Do Not Disturb (DND) (85) 198 Do Not Disturb on Busy (85) 197 Exclusive Hold (79) 34, 201 Group Listening (802) 194 hunt groups 230

interrupt voice mail (987) 40 line redirection 128 MCID (897) 34, 210 paging (60 - 63) 215 privacy (83) 198 programming memory buttons 222 SM password (*550) 81

sorted by name and activation code 33 start conference (3) 218

trunk answer (800) 195

Hold See also parked calls, SWCA

firmware

downloading to IP telephones 147

first display 52

Force auto/spd dial over ic/conf 74

force download 147

Forward on busy

DND on Busy 198

forwarding calls

Do Not Disturb on Busy 197 Line Redirection 128

Full Set Lock Restriction 65

Fwd Busy 46

Fwd No Answer 46

G

general settings answer keys 75

associate SWCA key to call 78 background music 73 conference tone 73

delayed ring transfer 74 directed pickup allow 75

Force auto/spd dial over ic/conf 74 Held reminder 74

BCM 4.0 Device Configuration Guide

Image 297

Nortel Networks N0060600 manual Etsi

Contents

BCM 4.0 Device Configuration Guide Trademarks Copyright 2006 Nortel Networks, All Rights ReservedTask List BCM 4.0 Device Configuration GuideN0060600 Task ListAbout System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Contents Chapter Global telephony settingsChapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 About this guide Getting started with BCMPurpose AudienceAbout BCM AcronymsOrganization Following is a list of acronyms used in this guideBCM key hardware elements BCM featuresBCM applications CTM4, CTM8Symbols and conventions used in this guide Technical Documents Related publicationsUser Guides System InstallationGetting Help from the Nortel Web site How to get HelpGetting Help through a Nortel distributor or reseller Attribute Value Description Welcome panelAttribute Value Description Current Account Welcome panelElement Manager Configuration System Date and Time Setting Date and TimeSystem Software Element Manager System IdentificationDescribes each field on the Date and Time panel Network Time Protocol SettingsSystem Software Date and Time panel fields Sheet 1Set Date and Time Source to NTP or Trunk Date and Time panel fields Sheet 2Current Date and Time Setting clock control to local system Panels Related panels or tasks Feature System schedule settings and services schedulingSystem schedule settings and services scheduling Configuring schedule names and timersSchedule common settings Describes the fields on the subpanel tablesDefault time settings Configuring scheduled serviceProvides a list of the default times for each schedule Describes the fields under Scheduled ServicesManual or Auto System features and feature codes BCM feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel IVR DN Button programming featuresButton Programming Feature settings Sheet 1 System features and feature codesSet command Feature DescriptionSystem Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only DN records parameters System settings Global telephony settings onPanel tabs Tasks Features Main panel tabs common fieldsDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access Properties tab Line Access tabDescribes these fields Line Access tab fields Sheet 1DN records parameters Line Access tab fields Sheet 2 Line Access Line Assignment tabDescribes the fields on this panel Telephone line assignment fields Sheet 1Actions Telephone line assignment fields Sheet 2Line Access Line Pool Access tab Line Access Line Pool Access tabDescribes the access fields on this panel Line Access Answer DNs tabLine Pool Access fields Line Pool Access Fields Answer DNs Sheet 1Capabilities and Preferences main tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Properties tabCapabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Capabilities and Preferences Capabilities tabCalls by parking on Swca buttons on Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Swca Call Group tabSetting Values Description Capabilities and Preferences Preferences tabDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming table Capabilities and Preferences Button Programming tabAlso refer to DN records parameters Describes the possible settings for telephone buttons Button programming fields Sheet 1Digits Setting Values Description Option Capabilities and Preferences User Speed Dial tabButton programming fields Sheet 2 Under the User Speed Dial Numbers table, click Add Capabilities and Preferences ATA Settings tabATA settings Use the information in to configure ATA settingsCapabilities and Preferences IP Terminal Details tab Field is described in TableCapabilities and Preferences IP Terminal Details Restrictions main tab Restrictions PropertiesRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab fields Restrictions Set Restrictions tabSchedule filter defaults Provides a list of default restriction filtersSchedule Restriction filter defaults Restrictions Line/Set Restrictions tabN0060600 Copying settings to other DNs Common procedures copying and renumbering DNsTo copy telephone configurations Select Configuration Telephony Sets All DNsProcedure is the same in both panels Change telephone DNs using the Element ManagerCommon procedures copying and renumbering DNs Renumbering DNsPanels and Details Panels Configure Features Global telephony settingsGlobal telephony settings Feature SettingsFeature settings Sheet 1 Feature Settings panelFeature Settings Describes each fieldTo the BCM 4.0 Networking Configuration Guide N0060606 for Global telephony settings Feature settings Sheet 2Timers on page 76 Park timeout Feature settings Sheet 3Answer DN answer key levels TimersDN answer key levels Answer DN call response for Basic Enhanced ExtendedTimer values Describes the timersSystem Wide Call Appearances Control Advanced Feature SettingsSwca controls Sheet 1 Attribute/Value DescriptionGlobal telephony settings Swca controls Sheet 2 ONN Blocking North American systems System Wide Call Appearance Swca Features CardDescribes these trunks ONN Blocking valuesSilent Monitor Silent Monitor system settingsDescribes the fields in this dialog box Field Values DescriptionReset logs Reset Call Log Space dialog boxDescribes the fields in this box Telephony system and device programming Telephony system and device programming Voice mail, if applicableSystem Speed Dial panel Configuring system speed dial numbersConfiguring system speed dial numbers System Speed Dial Sheet 1System Speed Dials table Choose the size of the speed dial list Programming System speed dialsSystem Speed Dial Sheet 2 Next steps Working with speed dial list entriesDMC Feature List Arranging the DMC Feature list using Element Manager To arrange the DMC Feature list using Element ManagerDMC Feature List Setting up central answering positions Panels TasksSee also Setting up central answering positions Configuring CAP assignments eCAPsProgramming CAP/KIM buttons Select the DN for the CAP you want to configureTo create CAP stations CAP notesManaging lines on a KIM Creating ring groups Panels Configure Tasks or FeaturesCreating ring groups Ring Groups MembersRing groups panel Sheet 1 Attribute Value Description Ring GroupsElement Manager Configuration Telephony Ring Groups Ring Groups Line Settings tabRing groups panel Sheet 2 Attribute Value Description ActionsLine Settings panel Attribute Value Description Lines Settings tabDescribes the headings on both these panels Ringing group schedule line valuesPanel tabs Tasks Configuring Hunt GroupsConfiguring Hunt Groups Hunt Groups system setupHunt Group settings Sheet 1 Telephony Dialing Plan DNs. The DN number can beHunt Group settings Sheet 2 Work correctly. Refer to Answer DN answer key levels on Configuring Hunt Groups Hunt Group settings Sheet 3Configuring the Hunt Group general settings To configure hunt groupsHunt Group members and lines Hunt Group tables Sheet 1 Field Values Description Hunt Group Members subpanelAction Field Values Description Line Assignment Hunt Group tables Sheet 2Configuring Hunt Groups N0060600 Monitoring Hunt Groups Enter Feature *550Monitoring external hunt group calls To use a silent monitorMonitoring Hunt Groups Hospitality General Configuring Hospitality servicesConfiguring Hospitality services Explains the possible settings for the hospitality recordHospitality main settings Sheet 1 Field Values Description AdministrationExpired Wake-Up Call Settings Wake-Up Call SettingsHospitality Rooms Call RestrictionsTo set up hospitality service Setting up your hospitality systemRoom settings Feature 877, Feature 878, orTo set up call restrictions To set up wake-up servicesTo assign a room to a telephone To delete a room assignment from a telephone Next step Using the featuresPrerequisite programming Configuring analog telephones and devicesConfiguring analog telephones and devices Configuring an analog telephoneAnalog device DN record overview Analog telephone customization Sheet 1Assigning a pause for External dialing for data Devices on Assigning a pause for external dialing for data devices To assign a pause for external dialingNext step Test telephonesConfiguring telephones Digital telephones Using the DN panels Configuring telephones Digital telephonesDigital telephone DN record overview Prerequisites Click Configuration Telephony Sets Active Sets System DNs Line Access tabTo assign a line to a telephone Job aid Notes about assigning lines to telephones7316E digital telephone display button assignment protocol Adding an Answer DN Line Assignment and Line Pools Click the Line Pool Access tabTo add line assignments Job aid Answer DN notesTo configure capabilities and preferences Configuring Capabilities and PreferencesProgramming reference Select the DN that you want to modifyJob aid Assigning intercom I/C buttons keys Configuring telephone capabilitiesTo configure telephone capabilities Dpnss notes UK only Job aid Line redirection notesTo configure preferences for a telephone Configuring PreferencesEmbark validation error messages Message DescriptionCall logging limitations Job aid Call log notesTelephone memory button programming To program telephone buttonsJob aid Notes about button programming Outgoing call restrictions User speed dialsTo program user speed dials To program outgoing call restrictionsTo set line/set restrictions To set restrictionsSet restrictions Line/Set restrictionsConfiguring telephones Digital telephones N0060600 Prerequisite programming Configuring telephones IP telephonesConfiguring telephones IP telephones Configuring an IP telephoneLine Configuration IP telephone DN record overviewFollowing is a description of the metrics Pvqm Proactive Voice Quality MonitoringPvqm threshold settings N0060600 IP feature list Global VoIP featuresFeature List tab fields Feature List field description Global VoIP featuresIP telephone feature display labels To use the Services button to access featuresAssigning the list to a button IP Terminal Features Key Labels To define a key labelDescribes the headings on the table Hot desking IP telephone configurations Feature code New labelRelabeling examples To set up a password and allow Hot desking Using the Hot desking featureSetting up a password and allowing Hot desking Enter Feature *999You can access the reset button from two locations Resetting the Hot desking passwordClick Reset Hot Desking Password Enter Feature *999 Press DivertTo cancel Hot desking Configuring a new time zone on a remote IP telephoneTo configure a new time zone on a remote IP telephone Cancelling Hot deskingDownload firmware to a Nortel IP telephone To force a firmware download to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Rules of default button assignment Default memory button programming for telephones7316E digital phone button defaults Default memory button programming for telephones7316E digital phone upper button defaults Did Autodial to N0060600 Digital phone button defaultsAutodial Autodial to 7000 digital phone button mapping 7000 digital phone button defaultsIP telephone button defaults IP telephone 2004 and 2050 Software Phone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2002 button defaults IP telephone 2001 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones 2007 display screen button formatting IP Phone 2007 display screenFeature Key text and icon displays IP audio conference phone 2033 button defaultsDefault memory button programming for telephones Default memory button programming for telephones LCD screen display Status Indicators Status indicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide IP Phone 1120E To enable Bluetooth on an IP Phone 1140EButton Description IP Phone 1120E and IP Phone 1140E buttons Sheet 1Administrator Press the Mute key to listen to the receiving party withoutTransmitting. Press the Mute key again to return to two-way IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset 2210/2211/2212 button defaultsFollowing table describes the Wlan handset buttons and keys Wlan handset buttons and keysFtur Aaaa Bbbb Cccc Feature options area Accesses the Feature menuWlan handset display Status areaDescribes the status indicators on your Wlan Handset Feature options areaNo Service Melody Information areaFlashes when you have a message waiting Adjusts the handset and ringer volume= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M CTE Accessing Desktop Assistant featuresFeatures Desktop Assistant Pro Administrator Edition main window Introduction to Desktop Assistant Pro Administrator EditionMenu bar commands File menuProgramming telephone sets Desktop Assistant portfolio Phone menu Labels menuButton programming Button labelingTo label a button Telephony features Features to set up telephone set featuresContrast adjustment Press Feature *82 Press Feature *7Telset Admin Terminals and Sets User prefernces Language Select how you dial your callsPress Feature *81 Receiver volumeMoving line buttons To move line buttonsPress Feature *6 Ring volumeAuxiliary ringer Programming distinctive ringingTelephony features Telephony features N0060600 Feature configuration Answering calls Configuring handsfree and handsfree answerbackAnswering calls directed to your telephone Answering calls not directed to your telephone To configure handsfree and handsfree answerbackCall Queuing Directed PickupPickup Group To block user accessTo add a telephone to a pickup group Trunk AnswerTo assign an Answer DN Answer DNsDetermining which calls alert Assigning Answer DNs to telephonesConfiguring privacy Do Not DisturbDND on Busy To program a telephone for DND on Busy Blocking user accessTurn Privacy on or off Programming a telephone for DND on BusyProgramming a line to automatically enable privacy To automatically enable privacy on a lineUsing the Privacy feature To program privacy on a lineSetting intrusion controls Using HoldHolding calls Intrusion controlsParking or transferring calls Setting up a transfer callback timer To use the transfer featureCancel feature Feature #70, or simply press held line Transfer answered callsLine redirection To transfer unanswered callsTo redirect lines from the system To allow redirectTo redirect lines at the telephone To set a redirect toneCall forward unanswered calls To program call forward on the systemCall Forward and voice mail To use Call Forward at the telephoneCamp-on To use Camp-on Call ParkTo park a call Configuring Swca system controls To configure the Swca system controlsTo retrieve a parked call CallbackConfiguration two Configuration oneConfiguration three Configuration fourCall information Call duration timerCall display information To allow call displaySetting call log space for the system To reset call log spaceMalicious Caller ID Mcid Call logFeature configuration Answering calls Using the Call Log feature Reset Call Log PasswordLogIt Set call log optionsBlocking user access to feature programming Feature configuration Making callsTo block user access to feature programming Activate feature Feature Cancel feature Feature #819Other ways of communicating with internal users Managing a busy signal on an internal callPriority Call To allow a telephone to make priority callsFeature constraints Leaving a messagePaging To configure telephone settings for To configure system settings forMaking announcements to individuals Voice Call To make a page announcementTo make a voice announcement Making a page announcementTo set up an Ad-hoc multiparty conference call To set up a 3-party conference callSetting a conference tone Create a conference callOther conference features Use the following features to save time when dialing Send Hookswitch or Dtmf during a conference callDialing shortcuts Last Number RedialSaved Number Redial Allowing the featureTo allow last number redial AutodialTo program speed dials in the DN record Enter Feature *4To program user speed dials at the telephone Programming memory buttonsTo configure memory buttons for features To view the feature that is currently assigned to a buttonTo erase a memory button To store more than one number or code on one buttonExternal call codes and definitions FeatureSpecial feature telephones Using telephones for special featuresHotline telephone Control telephoneShow active schedules Enter Feature Ringing service Using the control telephoneCancel feature Feature #871 Restriction serviceHospitality services telephones Setting up a central answering positionSetting up Silent Monitoring Supervisor telephone for silent monitoringCentral Answering Position overview Prime lineCreating an enhanced CAP station Direct dial telephoneHunt group feature operation Hunt groupsRinging groups Setting up Contact Center Using telephones for special features N0060600 Display prompt Description of error or action These prompts can appear during general call featuresDisplay prompts and messages Common display promptsPress Later to use the Ring Again or Message features Display. Press OK when you have finishedPress # or OK when you have finished Volume bar or Bksp to erase an incorrect digitExit the silent monitoring Exit Disconnect silent monitoring JoinDisplay prompt Quit ClearQuit Cancl Retry Quit ADD Not in service Retry OK Block Active call display for a three-party conference master Supervisor ObserveActive services Viewing active servicesCall log prompts Sheet 1 Call log promptsMSG Calls Display prompts and messages Call log prompts Sheet 2Report and record alarm codes Display prompts and messages N0060600 Telephone key # Swca code About System-Wide Call Appearance Swca keysSelect a memory button with an indicator Managing calls using Swca keysTo add Swca keys to your telephone To receive a call and assign it to a Swca keyUsing Hold with Swca keys Temporarily parked callsNo available Swca keys To retrieve a call from a Swca key Other features that affect how you use SwcaRetrieving a call from a Swca key Timed out Swca callsOutbound calls To conference a call parked on a Swca keyAuto Hold Transferring callsAbout System-Wide Call Appearance Swca keys N0060600 Market profile attributes Media bay module availabilityMedia bay module availability by market profile Sheet 1 FEM MBM-Norstar trunk cartridge combinations Analog trunk cardCanada Caribbean Denmark Time and date format based on language Time zones and language informationLanguage support for South America and Central America Time/date formats based on languageSouth/Central America language support Core parameters for market profiles Caller ID display formatsMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Pulse Dialing ms Global analog trunk parametersTransmission parameters Market profile attributes Call supervision parameters Transmission GASM8 parametersInput Impedance Gain SchemeEIA/TIA-464A Dial pulse Dial pulse and Dtmf parametersIsdn line services Isdn line servicesIsdn services by protocol Protocol Market profile Available Isdn servicesAnalog and digital trunk types Analog and digital trunk types and descriptions Sheet 1Trunk types Description Digital trunk types Analog trunk types Trunk types DescriptionConfiguring the music source Configuring the music source Selecting the music sourceTo select the music source Setting Definition Audio JackMusic Manager control Configuring the music source Music parameters Sheet 2 Configuring Music Manager Opening the Music Manager Administration applicationTo open the Music Manager Administration application Loading music onto the BCM Start the Music Manager Administration applicationTo load music onto the BCM Restrictions on uploading filesDeleting music from BCM To delete an audio file from BCM Adding music to the Play ListTo add a sound file to the Play List Configuring the music source Using the BcmAmp Player To access the BcmAmp PlayerBcmAmp Player button actions To configure a Network Device to be the IP Music source Configuring a Network Device to be the IP Music SourceTo select and play a sound file Click Next Click PreviousNetwork Device parameters Sheet 2 Configuring the music source N0060600 Numerics SymbolsBRI IndexIndex Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600