Nortel Networks N0060600 manual Answering calls not directed to your telephone, Call Queuing

194Chapter 24 Feature configuration: Answering calls

This feature is set on a per-telephone basis through the Element Manager.

Note: The handsfree and handsfree answerback feature is not available on telephones with no speakerphone capability (2001, 7000, 7100),

To configure handsfree and handsfree answerback

1Click Configuration > Telephony > Sets > Active Sets select the DN record for the telephone for which you want to enable or disable handsfree.

2Click the Capabilities and Preferences tab.

3In the bottom frame, click the Capabilities tab.

4Set the Handsfree and HF answerback fields.

Handsfree speaker volume: The handsfree speaker volume returns to the telephone volume default setting, after a call is released.

Listen to a call as a group: This feature (FEATURE 802) allows more than one person to listen to a telephone, without the caller hearing everyone in the group (the handset is off-hook).

For general information about how handsfree and mute works, refer to the overview information.

Through the **CONFIG telset interface

Terminals and Sets > Capabilities > Handsfree and HF Answerback

Answering calls not directed to your telephone

There are a number of features you can use to answer incoming calls that do not come directly to your line or intercom buttons.

Refer to the following features:

•“Call Queuing”

•“Directed Pickup”

•“Pickup Group” on page 195

•“Answer DNs” on page 196

Call Queuing

This feature allows you to answer the next incoming call on your telephone, based on call priority. Call priority is based on waiting time. The caller that has waited the longest is answered first.

To use call queuing: Press FEATURE 801.

Directed Pickup

This feature allows a user to answer any ringing telephone in the system.

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