Nortel Networks N0060600 Managing a busy signal on an internal call, Priority Call, Ring Again

214Chapter 25 Feature configuration: Making calls

Managing a busy signal on an internal call

The following features can be used when the internal number you dialed is busy.

•“Priority Call”

•“Ring Again”

•“Leaving a message” on page 215

Priority Call

If your call is urgent, use this code to override a busy signal, or Do Not Disturb. This feature must be enabled in programming on the initiating set. This feature is set to off by default.

Note: Your telephone intrusion level must be equal to, or greater than, the telephone you are calling (“Intrusion controls” on page 200).

Allowing a telephone to make priority calls

Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab > Capabilities tab - bottom panel

To allow a telephone to make priority calls

1While the DN is ringing, enter FEATURE 69, or the priority softkey, on a two-line display set.

You are connected directly to the other person, unless they are on another call. That person has the option of pressing FEATURE 85 (Do Not Disturb) to block the call. On two-line display telephones, the user also has the option of pressing the BLOCK SoftKey.

Ring Again

Use this code to have the system to notify you when a telephone you want to call is no longer busy, or becomes available.

There is no system programming to allow/disallow this feature.

Activate feature: While on the call, enter FEATURE 2.

Cancel feature: Enter FEATURE #2.

Other ways of communicating with internal users

If you cannot reach a person, or if you want to reach more than one person, there are other methods of communication, including:

•“Leaving a message” on page 215

•“Paging” on page 215

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