Nortel Networks N0060600 manual Monitoring Hunt Groups, Monitoring external hunt group calls

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Chapter 15

Monitoring Hunt Groups

Task:

• Monitor external Hunt group calls (“Monitoring external hunt group calls” on page 107).

Monitoring external hunt group calls

Use the Silent Monitor feature to monitor external hunt group calls within a hunt group. Any two-line display telephone can be assigned as a supervisor telephone to allow this feature.

There are two places in the Element Manager where the feature configured:

•Silent Monitor settings are configured on the Global Settings panel. Refer to “Silent Monitor” on page 81.

•Supervisor terminals are configured on the System DNs record. Refer to “Capabilities and Preferences - Capabilities tab” on page 52.

On the Telset, there are three places to set up this feature:

•SM supervisor

•SM password

•DN records, capabilities

To use a silent monitor

Perform the following using a two-line display telephone designated as a supervisor telephone.

1Enter FEATURE *550.

2Enter the Silent Monitor password. (Default: SILENT (745368))

3Enter the DN for the Hunt group member you want to monitor.

If there is an active external Hunt group call at that telephone, you are connected to the call. Once the session is established, a number of display key prompts allows the supervisor to silently monitor the call, or to break into the call to provide support or instruction. Refer to “Common display prompts” on page 233.

4The display commands under the prompts allow you to use the display keys to break into the call or exit and move to another DN.

Note: Some countries require that all monitoring is preceded by a tone before monitoring begins.

BCM 4.0 Device Configuration Guide