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Chapter 24 Feature configuration: Answering calls 207
*X is the assigned access code.
To retrieve a parked call
1On any system telephone, press an intercom button.
2Dial the retrieval code
On the model 7000 and 7100 digital telephones and 2001 IP telephones, lift the handset, and dial the retrieval code *X25.
*X is the assigned access code.
Callback
When you direct an answered call to another telephone, the system monitors the call to ensure it is answered. If no one answers the call within a set length of time, the system returns the call to you.
To set the number of rings before the call is transferred back:
Click Configuration > Telephony > Global Settings > Feature Settings, in the Timers subpanel, select the number of rings from the Transfer callback timeout
Sharing calls by parking on SWCA buttons
System wide call appearance (SWCA) keys allow you to control call park and retrieval features on any type of line across the local system. These features expand the BCM call park and call retrieve features by providing visual indications of the status of any call parked on an SWCA button with indicators. The calls can also be controlled by directly entering the SWCA feature codes.
You can use SWCA programming to define logical groups of telephones. Each group can be assigned a set of the SWCA codes, which allows them to pass calls within the group. Each telephone in the group also displays the current status of the call, so users can determine which calls are being handled.
Configuring SWCA system controls
The following procedure describes how to perform the system configuration for the SWCA feature.
To configure the SWCA system controls
1Check that the Call Park Access code has a digit entered as a value. Programming note: If the value is set to None, the SWCA feature does not work.
2Choose one of the following configurations for the SWCA controls for your system
(Configuration > Telephony > Global Settings > Advanced Feature Settings > SWCA panel).