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Nortel Networks N0060600 manual Telephony features, Features to set up telephone set features

Models: N0060600

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Chapter 23

Telephony features

Feature programming has two aspects. Some features are set for all telephones and devices, and some features are set on an individual basis in the DN record.

The following divides system features in terms of how they are used. Each feature section contains both system programming and how the feature is used at the telephone.

•Features to set up telephone set features

•“Feature configuration: Answering calls” on page 193“Feature configuration: Making calls” on page 213“Global VoIP features” on page 139

“Using telephones for special features” on page 225Refer to the BCM 4.0 Telephone Features User Guide (N0027160) for a quick reference about using the system features.

Also refer to:

•“System features and feature codes” on page 33 (quick reference list of codes)

•“Relocating telephones” in the BCM 4.0 Telephony Device Installation Guide (N0060609)

Features to set up telephone set features

These features are available only on digital and IP telephones. You can block the user from using these feature keys by setting the set lock for the telephone to Partial or Full (Configuration > Telephony > Sets > Active Sets > Restrictions tab > Properties tab, Set Lock drop-down list).

Contrast adjustment

The following path indicates where to access the contrast adjustment:

•Element Manager: Configuration > Telephony > Sets > All DNs > top panel - Capabilities and Preferences > bottom panel - Preferences

•Telset Admin: **CONFIG > Terminals and Sets > User prefernces > contrast

BCM 4.0 Device Configuration Guide

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Nortel Networks N0060600 manual Telephony features, Features to set up telephone set features, Contrast adjustment

Contents

BCM 4.0 Device Configuration Guide Trademarks Copyright 2006 Nortel Networks, All Rights ReservedTask List BCM 4.0 Device Configuration GuideN0060600 Task ListAbout System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Contents Chapter Global telephony settingsChapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Audience Getting started with BCMAbout this guide PurposeFollowing is a list of acronyms used in this guide AcronymsAbout BCM OrganizationCTM4, CTM8 BCM featuresBCM key hardware elements BCM applicationsSymbols and conventions used in this guide Technical Documents Related publicationsUser Guides System InstallationGetting Help from the Nortel Web site How to get HelpGetting Help through a Nortel distributor or reseller Attribute Value Description Welcome panelAttribute Value Description Current Account Welcome panelElement Manager System Identification Setting Date and TimeElement Manager Configuration System Date and Time System SoftwareDate and Time panel fields Sheet 1 Network Time Protocol SettingsDescribes each field on the Date and Time panel System SoftwareDate and Time panel fields Sheet 2 Set Date and Time Source to NTP or TrunkCurrent Date and Time Setting clock control to local system Panels Related panels or tasks Feature System schedule settings and services schedulingDescribes the fields on the subpanel tables Configuring schedule names and timersSystem schedule settings and services scheduling Schedule common settingsDescribes the fields under Scheduled Services Configuring scheduled serviceDefault time settings Provides a list of the default times for each scheduleManual or Auto BCM feature codes System features and feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel IVR DN Button programming featuresFeature Description System features and feature codesButton Programming Feature settings Sheet 1 Set commandSystem Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only DN records parameters System settings Global telephony settings onMain panel tabs common fields Panel tabs Tasks FeaturesDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access Properties tab Line Access tabDescribes these fields Line Access tab fields Sheet 1Telephone line assignment fields Sheet 1 Line Access Line Assignment tabDN records parameters Line Access tab fields Sheet 2 Describes the fields on this panelActions Telephone line assignment fields Sheet 2Line Access Line Pool Access tab Line Access Line Pool Access tabLine Pool Access Fields Answer DNs Sheet 1 Line Access Answer DNs tabDescribes the access fields on this panel Line Pool Access fieldsCapabilities and Preferences main tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Properties tabCapabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Capabilities and Preferences Capabilities tabCalls by parking on Swca buttons on Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Swca Call Group tabCapabilities and Preferences Preferences tab Setting Values DescriptionDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming tab Capabilities and Preferences Button Programming tableAlso refer to DN records parameters Button programming fields Sheet 1 Describes the possible settings for telephone buttonsDigits Capabilities and Preferences User Speed Dial tab Setting Values Description OptionButton programming fields Sheet 2 Under the User Speed Dial Numbers table, click Add Capabilities and Preferences ATA Settings tabATA settings Use the information in to configure ATA settingsField is described in Table Capabilities and Preferences IP Terminal Details tabCapabilities and Preferences IP Terminal Details Restrictions Properties Restrictions main tabRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab fields Restrictions Set Restrictions tabRestrictions Line/Set Restrictions tab Provides a list of default restriction filtersSchedule filter defaults Schedule Restriction filter defaultsN0060600 Select Configuration Telephony Sets All DNs Common procedures copying and renumbering DNsCopying settings to other DNs To copy telephone configurationsRenumbering DNs Change telephone DNs using the Element ManagerProcedure is the same in both panels Common procedures copying and renumbering DNsPanels and Details Panels Configure Features Global telephony settingsGlobal telephony settings Feature SettingsDescribes each field Feature Settings panelFeature settings Sheet 1 Feature SettingsTo the BCM 4.0 Networking Configuration Guide N0060606 for Global telephony settings Feature settings Sheet 2Timers on page 76 Park timeout Feature settings Sheet 3Answer DN call response for Basic Enhanced Extended TimersAnswer DN answer key levels DN answer key levelsTimer values Describes the timersAttribute/Value Description Advanced Feature SettingsSystem Wide Call Appearances Control Swca controls Sheet 1Global telephony settings Swca controls Sheet 2 ONN Blocking values System Wide Call Appearance Swca Features CardONN Blocking North American systems Describes these trunksField Values Description Silent Monitor system settingsSilent Monitor Describes the fields in this dialog boxReset Call Log Space dialog box Reset logsDescribes the fields in this box Telephony system and device programming Telephony system and device programming Voice mail, if applicableSystem Speed Dial panel Configuring system speed dial numbersSystem Speed Dial Sheet 1 Configuring system speed dial numbersSystem Speed Dials table Programming System speed dials Choose the size of the speed dial listSystem Speed Dial Sheet 2 Next steps Working with speed dial list entriesDMC Feature List To arrange the DMC Feature list using Element Manager Arranging the DMC Feature list using Element ManagerDMC Feature List Panels Tasks Setting up central answering positionsSee also Setting up central answering positions Configuring CAP assignments eCAPsCAP notes Select the DN for the CAP you want to configureProgramming CAP/KIM buttons To create CAP stationsManaging lines on a KIM Creating ring groups Panels Configure Tasks or FeaturesAttribute Value Description Ring Groups Ring Groups MembersCreating ring groups Ring groups panel Sheet 1Attribute Value Description Actions Ring Groups Line Settings tabElement Manager Configuration Telephony Ring Groups Ring groups panel Sheet 2Ringing group schedule line values Attribute Value Description Lines Settings tabLine Settings panel Describes the headings on both these panelsPanel tabs Tasks Configuring Hunt GroupsTelephony Dialing Plan DNs. The DN number can be Hunt Groups system setupConfiguring Hunt Groups Hunt Group settings Sheet 1Hunt Group settings Sheet 2 Work correctly. Refer to Answer DN answer key levels on Configuring Hunt Groups Hunt Group settings Sheet 3To configure hunt groups Configuring the Hunt Group general settingsHunt Group members and lines Field Values Description Hunt Group Members subpanel Hunt Group tables Sheet 1Action Field Values Description Line Assignment Hunt Group tables Sheet 2Configuring Hunt Groups N0060600 To use a silent monitor Enter Feature *550Monitoring Hunt Groups Monitoring external hunt group callsMonitoring Hunt Groups Hospitality General Configuring Hospitality servicesField Values Description Administration Explains the possible settings for the hospitality recordConfiguring Hospitality services Hospitality main settings Sheet 1Call Restrictions Wake-Up Call SettingsExpired Wake-Up Call Settings Hospitality RoomsFeature 877, Feature 878, or Setting up your hospitality systemTo set up hospitality service Room settingsTo set up wake-up services To set up call restrictionsTo assign a room to a telephone To delete a room assignment from a telephone Next step Using the featuresPrerequisite programming Configuring analog telephones and devicesAnalog telephone customization Sheet 1 Configuring an analog telephoneConfiguring analog telephones and devices Analog device DN record overviewAssigning a pause for External dialing for data Devices on Test telephones To assign a pause for external dialingAssigning a pause for external dialing for data devices Next stepConfiguring telephones Digital telephones Configuring telephones Digital telephones Using the DN panelsDigital telephone DN record overview Prerequisites Job aid Notes about assigning lines to telephones System DNs Line Access tabClick Configuration Telephony Sets Active Sets To assign a line to a telephone7316E digital telephone display button assignment protocol Adding an Answer DN Job aid Answer DN notes Click the Line Pool Access tabLine Assignment and Line Pools To add line assignmentsSelect the DN that you want to modify Configuring Capabilities and PreferencesTo configure capabilities and preferences Programming referenceJob aid Assigning intercom I/C buttons keys Configuring telephone capabilitiesTo configure telephone capabilities Dpnss notes UK only Job aid Line redirection notesMessage Description Configuring PreferencesTo configure preferences for a telephone Embark validation error messagesCall logging limitations Job aid Call log notesTo program telephone buttons Telephone memory button programmingJob aid Notes about button programming To program outgoing call restrictions User speed dialsOutgoing call restrictions To program user speed dialsLine/Set restrictions To set restrictionsTo set line/set restrictions Set restrictionsConfiguring telephones Digital telephones N0060600 Prerequisite programming Configuring telephones IP telephonesIP telephone DN record overview Configuring an IP telephoneConfiguring telephones IP telephones Line ConfigurationFollowing is a description of the metrics Pvqm Proactive Voice Quality MonitoringPvqm threshold settings N0060600 IP feature list Global VoIP featuresFeature List tab fields Feature List field description Global VoIP featuresTo use the Services button to access features IP telephone feature display labelsAssigning the list to a button To define a key label IP Terminal Features Key LabelsDescribes the headings on the table Feature code New label Hot desking IP telephone configurationsRelabeling examples Enter Feature *999 Using the Hot desking featureTo set up a password and allow Hot desking Setting up a password and allowing Hot deskingEnter Feature *999 Press Divert Resetting the Hot desking passwordYou can access the reset button from two locations Click Reset Hot Desking PasswordCancelling Hot desking Configuring a new time zone on a remote IP telephoneTo cancel Hot desking To configure a new time zone on a remote IP telephoneTo force a firmware download to a Nortel IP telephone Download firmware to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Rules of default button assignment Default memory button programming for telephonesDefault memory button programming for telephones 7316E digital phone button defaults7316E digital phone upper button defaults Did Autodial to N0060600 Digital phone button defaultsAutodial Autodial to 7000 digital phone button mapping 7000 digital phone button defaultsIP telephone 2004 and 2050 Software Phone button defaults IP telephone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2001 button defaults IP telephone 2002 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones 2007 display screen button formatting IP Phone 2007 display screenFeature Key text and icon displays IP audio conference phone 2033 button defaultsDefault memory button programming for telephones Default memory button programming for telephones LCD screen display Status indicators Status IndicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide IP Phone 1120E To enable Bluetooth on an IP Phone 1140EButton Description IP Phone 1120E and IP Phone 1140E buttons Sheet 1Press the Mute key to listen to the receiving party without AdministratorTransmitting. Press the Mute key again to return to two-way IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset 2210/2211/2212 button defaultsFollowing table describes the Wlan handset buttons and keys Wlan handset buttons and keysStatus area Accesses the Feature menuFtur Aaaa Bbbb Cccc Feature options area Wlan handset displayInformation area Feature options areaDescribes the status indicators on your Wlan Handset No Service MelodyAdjusts the handset and ringer volume Flashes when you have a message waiting= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M CTE Accessing Desktop Assistant featuresFeatures Desktop Assistant Pro Administrator Edition main window Introduction to Desktop Assistant Pro Administrator EditionFile menu Menu bar commandsProgramming telephone sets Desktop Assistant portfolio Phone menu Labels menuButton labeling Button programmingTo label a button Features to set up telephone set features Telephony featuresContrast adjustment Select how you dial your calls Press Feature *7Press Feature *82 Telset Admin Terminals and Sets User prefernces LanguageTo move line buttons Receiver volumePress Feature *81 Moving line buttonsProgramming distinctive ringing Ring volumePress Feature *6 Auxiliary ringerTelephony features Telephony features N0060600 Configuring handsfree and handsfree answerback Feature configuration Answering callsAnswering calls directed to your telephone Directed Pickup To configure handsfree and handsfree answerbackAnswering calls not directed to your telephone Call QueuingTrunk Answer To block user accessPickup Group To add a telephone to a pickup groupAssigning Answer DNs to telephones Answer DNsTo assign an Answer DN Determining which calls alertDo Not Disturb Configuring privacyDND on Busy Programming a telephone for DND on Busy Blocking user accessTo program a telephone for DND on Busy Turn Privacy on or offTo program privacy on a line To automatically enable privacy on a lineProgramming a line to automatically enable privacy Using the Privacy featureIntrusion controls Using HoldSetting intrusion controls Holding callsParking or transferring calls Transfer answered calls To use the transfer featureSetting up a transfer callback timer Cancel feature Feature #70, or simply press held lineTo allow redirect To transfer unanswered callsLine redirection To redirect lines from the systemTo program call forward on the system To set a redirect toneTo redirect lines at the telephone Call forward unanswered callsTo use Call Forward at the telephone Call Forward and voice mailCamp-on Call Park To use Camp-onTo park a call Callback To configure the Swca system controlsConfiguring Swca system controls To retrieve a parked callConfiguration four Configuration oneConfiguration two Configuration threeTo allow call display Call duration timerCall information Call display informationCall log To reset call log spaceSetting call log space for the system Malicious Caller ID McidFeature configuration Answering calls Set call log options Reset Call Log PasswordUsing the Call Log feature LogItActivate feature Feature Cancel feature Feature #819 Feature configuration Making callsBlocking user access to feature programming To block user access to feature programmingTo allow a telephone to make priority calls Managing a busy signal on an internal callOther ways of communicating with internal users Priority CallLeaving a message Feature constraintsPaging To configure telephone settings for To configure system settings forMaking a page announcement To make a page announcementMaking announcements to individuals Voice Call To make a voice announcementCreate a conference call To set up a 3-party conference callTo set up an Ad-hoc multiparty conference call Setting a conference toneOther conference features Last Number Redial Send Hookswitch or Dtmf during a conference callUse the following features to save time when dialing Dialing shortcutsAutodial Allowing the featureSaved Number Redial To allow last number redialProgramming memory buttons Enter Feature *4To program speed dials in the DN record To program user speed dials at the telephoneTo store more than one number or code on one button To view the feature that is currently assigned to a buttonTo configure memory buttons for features To erase a memory buttonExternal call codes and definitions FeatureControl telephone Using telephones for special featuresSpecial feature telephones Hotline telephoneRestriction service Using the control telephoneShow active schedules Enter Feature Ringing service Cancel feature Feature #871Supervisor telephone for silent monitoring Setting up a central answering positionHospitality services telephones Setting up Silent MonitoringCentral Answering Position overview Prime lineCreating an enhanced CAP station Direct dial telephoneHunt groups Hunt group feature operationRinging groups Setting up Contact Center Using telephones for special features N0060600 Common display prompts These prompts can appear during general call featuresDisplay prompt Description of error or action Display prompts and messagesVolume bar or Bksp to erase an incorrect digit Display. Press OK when you have finishedPress Later to use the Ring Again or Message features Press # or OK when you have finishedExit the silent monitoring Exit Disconnect silent monitoring JoinDisplay prompt Quit ClearQuit Cancl Retry Quit ADD Not in service Retry OK Block Active call display for a three-party conference master Supervisor ObserveActive services Viewing active servicesCall log prompts Sheet 1 Call log promptsMSG Calls Display prompts and messages Call log prompts Sheet 2Report and record alarm codes Display prompts and messages N0060600 Telephone key # Swca code About System-Wide Call Appearance Swca keysTo receive a call and assign it to a Swca key Managing calls using Swca keysSelect a memory button with an indicator To add Swca keys to your telephoneTemporarily parked calls Using Hold with Swca keysNo available Swca keys Timed out Swca calls Other features that affect how you use SwcaTo retrieve a call from a Swca key Retrieving a call from a Swca keyTransferring calls To conference a call parked on a Swca keyOutbound calls Auto HoldAbout System-Wide Call Appearance Swca keys N0060600 Media bay module availability Market profile attributesMedia bay module availability by market profile Sheet 1 Analog trunk card FEM MBM-Norstar trunk cartridge combinationsCanada Caribbean Denmark Time and date format based on language Time zones and language informationTime/date formats based on language Language support for South America and Central AmericaSouth/Central America language support Caller ID display formats Core parameters for market profilesMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Pulse Dialing ms Global analog trunk parametersTransmission parameters Market profile attributes Call supervision parameters Impedance Gain Scheme GASM8 parametersTransmission InputEIA/TIA-464A Dial pulse Dial pulse and Dtmf parametersProtocol Market profile Available Isdn services Isdn line servicesIsdn line services Isdn services by protocolAnalog and digital trunk types and descriptions Sheet 1 Analog and digital trunk typesTrunk types Description Digital trunk types Analog trunk types Trunk types DescriptionConfiguring the music source Selecting the music source Configuring the music sourceTo select the music source Audio Jack Setting DefinitionMusic Manager control Configuring the music source Music parameters Sheet 2 Opening the Music Manager Administration application Configuring Music ManagerTo open the Music Manager Administration application Restrictions on uploading files Start the Music Manager Administration applicationLoading music onto the BCM To load music onto the BCMAdding music to the Play List Deleting music from BCM To delete an audio file from BCMTo add a sound file to the Play List Configuring the music source To access the BcmAmp Player Using the BcmAmp PlayerBcmAmp Player button actions Click Previous Configuring a Network Device to be the IP Music SourceTo configure a Network Device to be the IP Music source To select and play a sound file Click NextNetwork Device parameters Sheet 2 Configuring the music source N0060600 Numerics SymbolsBRI IndexIndex Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600