Nortel Networks N0060600 To conference a call parked on a Swca key, Outbound calls, Auto Hold

Chapter 28 About System-Wide Call Appearance (SWCA) keys 253

Outbound calls

You also can park out-dialed calls on a SWCA key. If your system is set up to automatically assign calls to a SWCA key, the call will assign to a key as soon as it is answered. Otherwise, during your call, you can press a free SWCA key or HOLD to park the call on a SWCA key. This makes the call available to other users in the group and it frees up your intercom or line.

Auto Hold FEATURE 73

Your telephone must be set to have Full Auto-hold so that a call automatically gets placed on Hold if you answer a second call. If your telephone does not have Auto Hold on, use FEATURE 73 to change the setting.

Transferring calls FEATURE 70

If you transfer the call to a telephone that does not have the same SWCA keys assigned, the call will disappear from the SWCA key on your telephone when the call transfers. If the call needs to be reassigned to your group, the person who answered the call enters a SWCA control code that is assigned to your group, to return the call to a SWCA designation at your telephone.

Conference calls FEATURE 3

A conference call cannot be parked on a SWCA key.

You cannot conference a call that is parked on a SWCA key until it is unparked.

To conference a call parked on a SWCA key

1Press the SWCA key to unpark the call.

2Press HOLD.

3Press FEATURE 3 to create the conference.

If a conference call is created from two SWCA-associated calls, and then a transfer occurs by the conference master releasing the call, the call is associated to only the currently associated SWCA keys (if any) on the slaves.

If a conference call is created from two SWCA-associated external calls, and then a transfer occurs by the conference master releasing the call, the remaining call between the lines and trunks are not be associated with any SWCA key.

BCM 4.0 Device Configuration Guide