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Nortel Networks N0060600 manual Voice mail, if applicable, Telephony system and device programming

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84 Chapter 9 Telephony system and device programming

—“System schedule settings and services scheduling” on page 29

—“Configuring Hunt Groups” on page 99

—“Configuring Hospitality services” on page 109

—Voice mail, if applicable

Also refer to:

•“Telephony features” on page 187

N0060600

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Nortel Networks N0060600 manual Voice mail, if applicable, Telephony system and device programming

Contents

BCM 4.0 Device Configuration Guide Copyright 2006 Nortel Networks, All Rights Reserved Trademarks BCM 4.0 Device Configuration Guide Task List Task List N0060600 About System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Chapter Global telephony settings Contents Chapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Getting started with BCM About this guidePurpose Audience Acronyms About BCMOrganization Following is a list of acronyms used in this guide BCM features BCM key hardware elementsBCM applications CTM4, CTM8 Symbols and conventions used in this guide Related publications Technical Documents System Installation User Guides How to get Help Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Welcome panel Attribute Value Description Welcome panel Attribute Value Description Current Account Setting Date and Time Element Manager Configuration System Date and TimeSystem Software Element Manager System Identification Network Time Protocol Settings Describes each field on the Date and Time panelSystem Software Date and Time panel fields Sheet 1 Set Date and Time Source to NTP or Trunk Date and Time panel fields Sheet 2Current Date and Time Setting clock control to local system System schedule settings and services scheduling Panels Related panels or tasks Feature Configuring schedule names and timers System schedule settings and services schedulingSchedule common settings Describes the fields on the subpanel tables Configuring scheduled service Default time settingsProvides a list of the default times for each schedule Describes the fields under Scheduled Services Manual or Auto System features and feature codes BCM feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel Button programming features IVR DN System features and feature codes Button Programming Feature settings Sheet 1Set command Feature Description System Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only System settings Global telephony settings on DN records parameters Panel tabs Tasks Features Main panel tabs common fieldsDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access tab Line Access Properties tab Line Access tab fields Sheet 1 Describes these fields Line Access Line Assignment tab DN records parameters Line Access tab fields Sheet 2Describes the fields on this panel Telephone line assignment fields Sheet 1 Telephone line assignment fields Sheet 2 Actions Line Access Line Pool Access tab Line Access Line Pool Access tab Line Access Answer DNs tab Describes the access fields on this panelLine Pool Access fields Line Pool Access Fields Answer DNs Sheet 1 Capabilities and Preferences main tab Capabilities and Preferences Properties tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Calls by parking on Swca buttons on Capabilities and Preferences Swca Call Group tab Capabilities and Preferences Capabilities tab Sheet 3 Setting Values Description Capabilities and Preferences Preferences tabDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming table Capabilities and Preferences Button Programming tabAlso refer to DN records parameters Describes the possible settings for telephone buttons Button programming fields Sheet 1Digits Setting Values Description Option Capabilities and Preferences User Speed Dial tabButton programming fields Sheet 2 Capabilities and Preferences ATA Settings tab Under the User Speed Dial Numbers table, click Add Use the information in to configure ATA settings ATA settings Capabilities and Preferences IP Terminal Details tab Field is described in TableCapabilities and Preferences IP Terminal Details Restrictions main tab Restrictions PropertiesRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab Restrictions Set Restrictions tab fields Provides a list of default restriction filters Schedule filter defaultsSchedule Restriction filter defaults Restrictions Line/Set Restrictions tab N0060600 Common procedures copying and renumbering DNs Copying settings to other DNsTo copy telephone configurations Select Configuration Telephony Sets All DNs Change telephone DNs using the Element Manager Procedure is the same in both panelsCommon procedures copying and renumbering DNs Renumbering DNs Global telephony settings Panels and Details Panels Configure Features Feature Settings Global telephony settings Feature Settings panel Feature settings Sheet 1Feature Settings Describes each field Global telephony settings Feature settings Sheet 2 To the BCM 4.0 Networking Configuration Guide N0060606 for Feature settings Sheet 3 Timers on page 76 Park timeout Timers Answer DN answer key levelsDN answer key levels Answer DN call response for Basic Enhanced Extended Describes the timers Timer values Advanced Feature Settings System Wide Call Appearances ControlSwca controls Sheet 1 Attribute/Value Description Global telephony settings Swca controls Sheet 2 System Wide Call Appearance Swca Features Card ONN Blocking North American systemsDescribes these trunks ONN Blocking values Silent Monitor system settings Silent MonitorDescribes the fields in this dialog box Field Values Description Reset logs Reset Call Log Space dialog boxDescribes the fields in this box Telephony system and device programming Voice mail, if applicable Telephony system and device programming Configuring system speed dial numbers System Speed Dial panel Configuring system speed dial numbers System Speed Dial Sheet 1System Speed Dials table Choose the size of the speed dial list Programming System speed dialsSystem Speed Dial Sheet 2 Working with speed dial list entries Next steps DMC Feature List Arranging the DMC Feature list using Element Manager To arrange the DMC Feature list using Element ManagerDMC Feature List Setting up central answering positions Panels TasksSee also Configuring CAP assignments eCAPs Setting up central answering positions Select the DN for the CAP you want to configure Programming CAP/KIM buttonsTo create CAP stations CAP notes Managing lines on a KIM Panels Configure Tasks or Features Creating ring groups Ring Groups Members Creating ring groupsRing groups panel Sheet 1 Attribute Value Description Ring Groups Ring Groups Line Settings tab Element Manager Configuration Telephony Ring GroupsRing groups panel Sheet 2 Attribute Value Description Actions Attribute Value Description Lines Settings tab Line Settings panelDescribes the headings on both these panels Ringing group schedule line values Configuring Hunt Groups Panel tabs Tasks Hunt Groups system setup Configuring Hunt GroupsHunt Group settings Sheet 1 Telephony Dialing Plan DNs. The DN number can be Hunt Group settings Sheet 2 Configuring Hunt Groups Hunt Group settings Sheet 3 Work correctly. Refer to Answer DN answer key levels on Configuring the Hunt Group general settings To configure hunt groupsHunt Group members and lines Hunt Group tables Sheet 1 Field Values Description Hunt Group Members subpanelAction Hunt Group tables Sheet 2 Field Values Description Line Assignment Configuring Hunt Groups N0060600 Enter Feature *550 Monitoring Hunt GroupsMonitoring external hunt group calls To use a silent monitor Monitoring Hunt Groups Configuring Hospitality services Hospitality General Explains the possible settings for the hospitality record Configuring Hospitality servicesHospitality main settings Sheet 1 Field Values Description Administration Wake-Up Call Settings Expired Wake-Up Call SettingsHospitality Rooms Call Restrictions Setting up your hospitality system To set up hospitality serviceRoom settings Feature 877, Feature 878, or To set up call restrictions To set up wake-up servicesTo assign a room to a telephone Next step Using the features To delete a room assignment from a telephone Configuring analog telephones and devices Prerequisite programming Configuring an analog telephone Configuring analog telephones and devicesAnalog device DN record overview Analog telephone customization Sheet 1 Assigning a pause for External dialing for data Devices on To assign a pause for external dialing Assigning a pause for external dialing for data devicesNext step Test telephones Configuring telephones Digital telephones Using the DN panels Configuring telephones Digital telephonesDigital telephone DN record overview Prerequisites System DNs Line Access tab Click Configuration Telephony Sets Active SetsTo assign a line to a telephone Job aid Notes about assigning lines to telephones 7316E digital telephone display button assignment protocol Adding an Answer DN Click the Line Pool Access tab Line Assignment and Line PoolsTo add line assignments Job aid Answer DN notes Configuring Capabilities and Preferences To configure capabilities and preferencesProgramming reference Select the DN that you want to modify Configuring telephone capabilities Job aid Assigning intercom I/C buttons keys To configure telephone capabilities Job aid Line redirection notes Dpnss notes UK only Configuring Preferences To configure preferences for a telephoneEmbark validation error messages Message Description Job aid Call log notes Call logging limitations Telephone memory button programming To program telephone buttonsJob aid Notes about button programming User speed dials Outgoing call restrictionsTo program user speed dials To program outgoing call restrictions To set restrictions To set line/set restrictionsSet restrictions Line/Set restrictions Configuring telephones Digital telephones N0060600 Configuring telephones IP telephones Prerequisite programming Configuring an IP telephone Configuring telephones IP telephonesLine Configuration IP telephone DN record overview Pvqm Proactive Voice Quality Monitoring Following is a description of the metrics Pvqm threshold settings N0060600 Global VoIP features IP feature list Global VoIP features Feature List tab fields Feature List field description IP telephone feature display labels To use the Services button to access featuresAssigning the list to a button IP Terminal Features Key Labels To define a key labelDescribes the headings on the table Hot desking IP telephone configurations Feature code New labelRelabeling examples Using the Hot desking feature To set up a password and allow Hot deskingSetting up a password and allowing Hot desking Enter Feature *999 Resetting the Hot desking password You can access the reset button from two locationsClick Reset Hot Desking Password Enter Feature *999 Press Divert Configuring a new time zone on a remote IP telephone To cancel Hot deskingTo configure a new time zone on a remote IP telephone Cancelling Hot desking Download firmware to a Nortel IP telephone To force a firmware download to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Default memory button programming for telephones Rules of default button assignment 7316E digital phone button defaults Default memory button programming for telephones7316E digital phone upper button defaults Did Digital phone button defaults Autodial to N0060600 Autodial Autodial to 7000 digital phone button defaults 7000 digital phone button mapping IP telephone button defaults IP telephone 2004 and 2050 Software Phone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2002 button defaults IP telephone 2001 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones IP Phone 2007 display screen 2007 display screen button formatting IP audio conference phone 2033 button defaults Feature Key text and icon displays Default memory button programming for telephones Default memory button programming for telephones LCD screen display Status Indicators Status indicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide To enable Bluetooth on an IP Phone 1140E IP Phone 1120E IP Phone 1120E and IP Phone 1140E buttons Sheet 1 Button Description Administrator Press the Mute key to listen to the receiving party withoutTransmitting. Press the Mute key again to return to two-way Wlan handset 2210/2211/2212 button defaults IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset buttons and keys Following table describes the Wlan handset buttons and keys Accesses the Feature menu Ftur Aaaa Bbbb Cccc Feature options areaWlan handset display Status area Feature options area Describes the status indicators on your Wlan HandsetNo Service Melody Information area Flashes when you have a message waiting Adjusts the handset and ringer volume= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M Accessing Desktop Assistant features CTE Features Introduction to Desktop Assistant Pro Administrator Edition Desktop Assistant Pro Administrator Edition main window Menu bar commands File menuProgramming telephone sets Desktop Assistant portfolio Labels menu Phone menu Button programming Button labelingTo label a button Telephony features Features to set up telephone set featuresContrast adjustment Press Feature *7 Press Feature *82Telset Admin Terminals and Sets User prefernces Language Select how you dial your calls Receiver volume Press Feature *81Moving line buttons To move line buttons Ring volume Press Feature *6Auxiliary ringer Programming distinctive ringing Telephony features Telephony features N0060600 Feature configuration Answering calls Configuring handsfree and handsfree answerbackAnswering calls directed to your telephone To configure handsfree and handsfree answerback Answering calls not directed to your telephoneCall Queuing Directed Pickup To block user access Pickup GroupTo add a telephone to a pickup group Trunk Answer Answer DNs To assign an Answer DNDetermining which calls alert Assigning Answer DNs to telephones Configuring privacy Do Not DisturbDND on Busy Blocking user access To program a telephone for DND on BusyTurn Privacy on or off Programming a telephone for DND on Busy To automatically enable privacy on a line Programming a line to automatically enable privacyUsing the Privacy feature To program privacy on a line Using Hold Setting intrusion controlsHolding calls Intrusion controls Parking or transferring calls To use the transfer feature Setting up a transfer callback timerCancel feature Feature #70, or simply press held line Transfer answered calls To transfer unanswered calls Line redirectionTo redirect lines from the system To allow redirect To set a redirect tone To redirect lines at the telephoneCall forward unanswered calls To program call forward on the system Call Forward and voice mail To use Call Forward at the telephoneCamp-on To use Camp-on Call ParkTo park a call To configure the Swca system controls Configuring Swca system controlsTo retrieve a parked call Callback Configuration one Configuration twoConfiguration three Configuration four Call duration timer Call informationCall display information To allow call display To reset call log space Setting call log space for the systemMalicious Caller ID Mcid Call log Feature configuration Answering calls Reset Call Log Password Using the Call Log featureLogIt Set call log options Feature configuration Making calls Blocking user access to feature programmingTo block user access to feature programming Activate feature Feature Cancel feature Feature #819 Managing a busy signal on an internal call Other ways of communicating with internal usersPriority Call To allow a telephone to make priority calls Feature constraints Leaving a messagePaging To configure system settings for To configure telephone settings for To make a page announcement Making announcements to individuals Voice CallTo make a voice announcement Making a page announcement To set up a 3-party conference call To set up an Ad-hoc multiparty conference callSetting a conference tone Create a conference call Other conference features Send Hookswitch or Dtmf during a conference call Use the following features to save time when dialingDialing shortcuts Last Number Redial Allowing the feature Saved Number RedialTo allow last number redial Autodial Enter Feature *4 To program speed dials in the DN recordTo program user speed dials at the telephone Programming memory buttons To view the feature that is currently assigned to a button To configure memory buttons for featuresTo erase a memory button To store more than one number or code on one button Feature External call codes and definitions Using telephones for special features Special feature telephonesHotline telephone Control telephone Using the control telephone Show active schedules Enter Feature Ringing serviceCancel feature Feature #871 Restriction service Setting up a central answering position Hospitality services telephonesSetting up Silent Monitoring Supervisor telephone for silent monitoring Prime line Central Answering Position overview Direct dial telephone Creating an enhanced CAP station Hunt group feature operation Hunt groupsRinging groups Setting up Contact Center Using telephones for special features N0060600 These prompts can appear during general call features Display prompt Description of error or actionDisplay prompts and messages Common display prompts Display. Press OK when you have finished Press Later to use the Ring Again or Message featuresPress # or OK when you have finished Volume bar or Bksp to erase an incorrect digit Disconnect silent monitoring Join Exit the silent monitoring Exit Quit Clear Display prompt Quit Cancl Retry Quit ADD Not in service Retry OK Block Supervisor Observe Active call display for a three-party conference master Viewing active services Active services Call log prompts Call log prompts Sheet 1 Display prompts and messages Call log prompts Sheet 2 MSG Calls Report and record alarm codes Display prompts and messages N0060600 About System-Wide Call Appearance Swca keys Telephone key # Swca code Managing calls using Swca keys Select a memory button with an indicatorTo add Swca keys to your telephone To receive a call and assign it to a Swca key Using Hold with Swca keys Temporarily parked callsNo available Swca keys Other features that affect how you use Swca To retrieve a call from a Swca keyRetrieving a call from a Swca key Timed out Swca calls To conference a call parked on a Swca key Outbound callsAuto Hold Transferring calls About System-Wide Call Appearance Swca keys N0060600 Market profile attributes Media bay module availabilityMedia bay module availability by market profile Sheet 1 FEM MBM-Norstar trunk cartridge combinations Analog trunk cardCanada Caribbean Denmark Time zones and language information Time and date format based on language Language support for South America and Central America Time/date formats based on languageSouth/Central America language support Core parameters for market profiles Caller ID display formatsMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Global analog trunk parameters Pulse Dialing ms Transmission parameters Market profile attributes Call supervision parameters GASM8 parameters TransmissionInput Impedance Gain Scheme EIA/TIA-464A Dial pulse and Dtmf parameters Dial pulse Isdn line services Isdn line servicesIsdn services by protocol Protocol Market profile Available Isdn services Analog and digital trunk types Analog and digital trunk types and descriptions Sheet 1Trunk types Description Digital trunk types Trunk types Description Analog trunk types Configuring the music source Configuring the music source Selecting the music sourceTo select the music source Setting Definition Audio JackMusic Manager control Configuring the music source Music parameters Sheet 2 Configuring Music Manager Opening the Music Manager Administration applicationTo open the Music Manager Administration application Start the Music Manager Administration application Loading music onto the BCMTo load music onto the BCM Restrictions on uploading files Deleting music from BCM To delete an audio file from BCM Adding music to the Play ListTo add a sound file to the Play List Configuring the music source Using the BcmAmp Player To access the BcmAmp PlayerBcmAmp Player button actions Configuring a Network Device to be the IP Music Source To configure a Network Device to be the IP Music sourceTo select and play a sound file Click Next Click Previous Network Device parameters Sheet 2 Configuring the music source N0060600 Symbols Numerics Index BRI Index Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600