Nortel Networks N0060600 Holding calls, Intrusion controls, To set intrusion controls, Using Hold

200Chapter 24 Feature configuration: Answering calls

Blocking user access

You can block the user from using this feature key by setting the telephone set lock to Full.

(Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list).

Intrusion controls

If your system is part of a private network that uses the Meridian call attendant on a centralized voice mail system, the attendant can use the break-in feature to interrupt a call, regardless of any other settings on your line. The exception is if you have a higher intrusion priority than the attendant. If this is the situation, the attendant is forced to camp the call at your telephone, or redirect the call elsewhere in the system.

Setting intrusion controls

This feature is set on a per-telephone basis.

To set intrusion controls

1Determine the intrusion level of the attendant telephone.

2Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to change the intrusion level.

3Click the Capabilities and Preferences tab.

4In the bottom panel, click the Capabilities tab.

5Select a level from the Intrusion protection level drop-down list.

Holding calls

After you answer a call, you can transfer the call, look up some information, or answer another call. Use the Hold feature to place a call on hold.

Refer to the following methods to place a call on hold:

•“Using Hold”

•“Hold automatically (autohold)”

•“Hold a call exclusively” on page 201

Using Hold

Place a call on hold by pressing HOLD.

If you have system wide call appearance (SWCA) keys defined, this can also place the call on a SWCA key, and allow others to answer the call. Refer to the SWCA section for more details.

To retrieve the call, press the held line button, or press the Hold button a second time if there is no line button.

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