Call information, To allow call display | Nortel Networks N0060600

Chapter 24 Feature configuration: Answering calls 209

5Let the users know how the SWCA buttons work, and which SWCA codes are available to them.

Note: A user can park a call on any SWCA code; however only SWCA codes assigned to a telephone can be used to retrieve SWCA calls.

Using the SWCA

Refer to the System-wide Call Appearance (SWCA) Features Card.

Call information

You can view, or track, call information using these features:

•“Malicious Caller ID (MCID)”

•“Call log” on page 210

Call display information

If the telephone is programmed to allow CLID, the telephone displays the name, number, or line name of a ringing or active call. If the call is redirected, you can view redirection information.

To allow call display

1Press FEATURE 811.

Displays the CLID of the active or ringing call.

2Press # to move through the information displays.

Call duration timer

Briefly displays the approximate length of your current or most recent call.

Activate feature: FEATURE 77

Time and date display

•Static display changes the first line of the display to show the current time and date (based on system time).

Activate feature: FEATURE 806.

Cancel feature: FEATURE #806

•Active call display briefly displays the time and date.

Activate feature: FEATURE 803

BCM 4.0 Device Configuration Guide

Image 209

Nortel Networks N0060600 manual Call information, Call display information, To allow call display, Call duration timer

Contents

BCM 4.0 Device Configuration Guide Trademarks Copyright 2006 Nortel Networks, All Rights Reserved Task List BCM 4.0 Device Configuration Guide N0060600 Task List About System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Contents Chapter Global telephony settings Chapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 About this guide Getting started with BCMPurpose Audience About BCM AcronymsOrganization Following is a list of acronyms used in this guide BCM key hardware elements BCM featuresBCM applications CTM4, CTM8 Symbols and conventions used in this guide Technical Documents Related publications User Guides System Installation Getting Help from the Nortel Web site How to get Help Getting Help through a Nortel distributor or reseller Attribute Value Description Welcome panel Attribute Value Description Current Account Welcome panel Element Manager Configuration System Date and Time Setting Date and TimeSystem Software Element Manager System Identification Describes each field on the Date and Time panel Network Time Protocol SettingsSystem Software Date and Time panel fields Sheet 1 Current Date and Time Set Date and Time Source to NTP or TrunkDate and Time panel fields Sheet 2 Setting clock control to local system Panels Related panels or tasks Feature System schedule settings and services scheduling System schedule settings and services scheduling Configuring schedule names and timersSchedule common settings Describes the fields on the subpanel tables Default time settings Configuring scheduled serviceProvides a list of the default times for each schedule Describes the fields under Scheduled Services Manual or Auto Feature name System features and feature codesBCM feature codes 521 to *536 System Wide Call Appearance #802 Group Listening Cancel IVR DN Button programming features Button Programming Feature settings Sheet 1 System features and feature codesSet command Feature Description System Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only DN records parameters System settings Global telephony settings on DN records parameters Panel tabs Tasks FeaturesMain panel tabs common fields Main Panel tabs Common columns for the main panels Sheet 1 Line Access Properties tab Line Access tab Describes these fields Line Access tab fields Sheet 1 DN records parameters Line Access tab fields Sheet 2 Line Access Line Assignment tabDescribes the fields on this panel Telephone line assignment fields Sheet 1 Actions Telephone line assignment fields Sheet 2 Line Access Line Pool Access tab Line Access Line Pool Access tab Describes the access fields on this panel Line Access Answer DNs tabLine Pool Access fields Line Pool Access Fields Answer DNs Sheet 1 Capabilities and Preferences main tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Properties tab Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Capabilities and Preferences Capabilities tab Calls by parking on Swca buttons on Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Swca Call Group tab Describes the headings on the Preferences panel Setting Values DescriptionCapabilities and Preferences Preferences tab Also refer to Call log on Also refer to Capabilities and Preferences Button Programming tableCapabilities and Preferences Button Programming tab DN records parameters Digits Describes the possible settings for telephone buttonsButton programming fields Sheet 1 Button programming fields Sheet 2 Setting Values Description OptionCapabilities and Preferences User Speed Dial tab Under the User Speed Dial Numbers table, click Add Capabilities and Preferences ATA Settings tab ATA settings Use the information in to configure ATA settings Capabilities and Preferences IP Terminal Details Capabilities and Preferences IP Terminal Details tabField is described in Table Restriction Set Restrictions tab Sheet 1 Restrictions main tabRestrictions Properties Restrictions Set Restrictions tab fields Restrictions Set Restrictions tab Schedule filter defaults Provides a list of default restriction filtersSchedule Restriction filter defaults Restrictions Line/Set Restrictions tab N0060600 Copying settings to other DNs Common procedures copying and renumbering DNsTo copy telephone configurations Select Configuration Telephony Sets All DNs Procedure is the same in both panels Change telephone DNs using the Element ManagerCommon procedures copying and renumbering DNs Renumbering DNs Panels and Details Panels Configure Features Global telephony settings Global telephony settings Feature Settings Feature settings Sheet 1 Feature Settings panelFeature Settings Describes each field To the BCM 4.0 Networking Configuration Guide N0060606 for Global telephony settings Feature settings Sheet 2 Timers on page 76 Park timeout Feature settings Sheet 3 Answer DN answer key levels TimersDN answer key levels Answer DN call response for Basic Enhanced Extended Timer values Describes the timers System Wide Call Appearances Control Advanced Feature SettingsSwca controls Sheet 1 Attribute/Value Description Global telephony settings Swca controls Sheet 2 ONN Blocking North American systems System Wide Call Appearance Swca Features CardDescribes these trunks ONN Blocking values Silent Monitor Silent Monitor system settingsDescribes the fields in this dialog box Field Values Description Describes the fields in this box Reset logsReset Call Log Space dialog box Telephony system and device programming Telephony system and device programming Voice mail, if applicable System Speed Dial panel Configuring system speed dial numbers System Speed Dials table Configuring system speed dial numbersSystem Speed Dial Sheet 1 System Speed Dial Sheet 2 Choose the size of the speed dial listProgramming System speed dials Next steps Working with speed dial list entries DMC Feature List DMC Feature List Arranging the DMC Feature list using Element ManagerTo arrange the DMC Feature list using Element Manager See also Setting up central answering positionsPanels Tasks Setting up central answering positions Configuring CAP assignments eCAPs Programming CAP/KIM buttons Select the DN for the CAP you want to configureTo create CAP stations CAP notes Managing lines on a KIM Creating ring groups Panels Configure Tasks or Features Creating ring groups Ring Groups MembersRing groups panel Sheet 1 Attribute Value Description Ring Groups Element Manager Configuration Telephony Ring Groups Ring Groups Line Settings tabRing groups panel Sheet 2 Attribute Value Description Actions Line Settings panel Attribute Value Description Lines Settings tabDescribes the headings on both these panels Ringing group schedule line values Panel tabs Tasks Configuring Hunt Groups Configuring Hunt Groups Hunt Groups system setupHunt Group settings Sheet 1 Telephony Dialing Plan DNs. The DN number can be Hunt Group settings Sheet 2 Work correctly. Refer to Answer DN answer key levels on Configuring Hunt Groups Hunt Group settings Sheet 3 Hunt Group members and lines Configuring the Hunt Group general settingsTo configure hunt groups Action Hunt Group tables Sheet 1Field Values Description Hunt Group Members subpanel Field Values Description Line Assignment Hunt Group tables Sheet 2 Configuring Hunt Groups N0060600 Monitoring Hunt Groups Enter Feature *550Monitoring external hunt group calls To use a silent monitor Monitoring Hunt Groups Hospitality General Configuring Hospitality services Configuring Hospitality services Explains the possible settings for the hospitality recordHospitality main settings Sheet 1 Field Values Description Administration Expired Wake-Up Call Settings Wake-Up Call SettingsHospitality Rooms Call Restrictions To set up hospitality service Setting up your hospitality systemRoom settings Feature 877, Feature 878, or To assign a room to a telephone To set up call restrictionsTo set up wake-up services To delete a room assignment from a telephone Next step Using the features Prerequisite programming Configuring analog telephones and devices Configuring analog telephones and devices Configuring an analog telephoneAnalog device DN record overview Analog telephone customization Sheet 1 Assigning a pause for External dialing for data Devices on Assigning a pause for external dialing for data devices To assign a pause for external dialingNext step Test telephones Configuring telephones Digital telephones Digital telephone DN record overview Prerequisites Using the DN panelsConfiguring telephones Digital telephones Click Configuration Telephony Sets Active Sets System DNs Line Access tabTo assign a line to a telephone Job aid Notes about assigning lines to telephones 7316E digital telephone display button assignment protocol Adding an Answer DN Line Assignment and Line Pools Click the Line Pool Access tabTo add line assignments Job aid Answer DN notes To configure capabilities and preferences Configuring Capabilities and PreferencesProgramming reference Select the DN that you want to modify Job aid Assigning intercom I/C buttons keys Configuring telephone capabilities To configure telephone capabilities Dpnss notes UK only Job aid Line redirection notes To configure preferences for a telephone Configuring PreferencesEmbark validation error messages Message Description Call logging limitations Job aid Call log notes Job aid Notes about button programming Telephone memory button programmingTo program telephone buttons Outgoing call restrictions User speed dialsTo program user speed dials To program outgoing call restrictions To set line/set restrictions To set restrictionsSet restrictions Line/Set restrictions Configuring telephones Digital telephones N0060600 Prerequisite programming Configuring telephones IP telephones Configuring telephones IP telephones Configuring an IP telephoneLine Configuration IP telephone DN record overview Following is a description of the metrics Pvqm Proactive Voice Quality Monitoring Pvqm threshold settings N0060600 IP feature list Global VoIP features Feature List tab fields Feature List field description Global VoIP features Assigning the list to a button IP telephone feature display labelsTo use the Services button to access features Describes the headings on the table IP Terminal Features Key LabelsTo define a key label Relabeling examples Hot desking IP telephone configurationsFeature code New label To set up a password and allow Hot desking Using the Hot desking featureSetting up a password and allowing Hot desking Enter Feature *999 You can access the reset button from two locations Resetting the Hot desking passwordClick Reset Hot Desking Password Enter Feature *999 Press Divert To cancel Hot desking Configuring a new time zone on a remote IP telephoneTo configure a new time zone on a remote IP telephone Cancelling Hot desking Click Force firmware download Download firmware to a Nortel IP telephoneTo force a firmware download to a Nortel IP telephone Global VoIP features N0060600 Rules of default button assignment Default memory button programming for telephones 7316E digital phone upper button defaults 7316E digital phone button defaultsDefault memory button programming for telephones Did Autodial to N0060600 Digital phone button defaults Autodial Autodial to 7000 digital phone button mapping 7000 digital phone button defaults Target line Last No Redial Transfer Intercom Call Forward IP telephone button defaultsIP telephone 2004 and 2050 Software Phone button defaults Default button assignment Btn # Call Forward Line IP telephone 2002 button defaultsIP telephone 2001 button defaults IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones 2007 display screen button formatting IP Phone 2007 display screen Feature Key text and icon displays IP audio conference phone 2033 button defaults Default memory button programming for telephones Default memory button programming for telephones LCD screen display IP Phone 1120E and IP Phone 1140E Status IndicatorsStatus indicators Hearing-aid compatibility BCM 4.0 Device Configuration Guide IP Phone 1120E To enable Bluetooth on an IP Phone 1140E Button Description IP Phone 1120E and IP Phone 1140E buttons Sheet 1 Transmitting. Press the Mute key again to return to two-way AdministratorPress the Mute key to listen to the receiving party without IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset 2210/2211/2212 button defaults Following table describes the Wlan handset buttons and keys Wlan handset buttons and keys Ftur Aaaa Bbbb Cccc Feature options area Accesses the Feature menuWlan handset display Status area Describes the status indicators on your Wlan Handset Feature options areaNo Service Melody Information area = 1880 1900 MHz frequency band Flashes when you have a message waitingAdjusts the handset and ringer volume Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M CTE Accessing Desktop Assistant features Features Desktop Assistant Pro Administrator Edition main window Introduction to Desktop Assistant Pro Administrator Edition Programming telephone sets Desktop Assistant portfolio Menu bar commandsFile menu Phone menu Labels menu To label a button Button programmingButton labeling Contrast adjustment Telephony featuresFeatures to set up telephone set features Press Feature *82 Press Feature *7Telset Admin Terminals and Sets User prefernces Language Select how you dial your calls Press Feature *81 Receiver volumeMoving line buttons To move line buttons Press Feature *6 Ring volumeAuxiliary ringer Programming distinctive ringing Telephony features Telephony features N0060600 Answering calls directed to your telephone Feature configuration Answering callsConfiguring handsfree and handsfree answerback Answering calls not directed to your telephone To configure handsfree and handsfree answerbackCall Queuing Directed Pickup Pickup Group To block user accessTo add a telephone to a pickup group Trunk Answer To assign an Answer DN Answer DNsDetermining which calls alert Assigning Answer DNs to telephones DND on Busy Configuring privacyDo Not Disturb To program a telephone for DND on Busy Blocking user accessTurn Privacy on or off Programming a telephone for DND on Busy Programming a line to automatically enable privacy To automatically enable privacy on a lineUsing the Privacy feature To program privacy on a line Setting intrusion controls Using HoldHolding calls Intrusion controls Parking or transferring calls Setting up a transfer callback timer To use the transfer featureCancel feature Feature #70, or simply press held line Transfer answered calls Line redirection To transfer unanswered callsTo redirect lines from the system To allow redirect To redirect lines at the telephone To set a redirect toneCall forward unanswered calls To program call forward on the system Camp-on Call Forward and voice mailTo use Call Forward at the telephone To park a call To use Camp-onCall Park Configuring Swca system controls To configure the Swca system controlsTo retrieve a parked call Callback Configuration two Configuration oneConfiguration three Configuration four Call information Call duration timerCall display information To allow call display Setting call log space for the system To reset call log spaceMalicious Caller ID Mcid Call log Feature configuration Answering calls Using the Call Log feature Reset Call Log PasswordLogIt Set call log options Blocking user access to feature programming Feature configuration Making callsTo block user access to feature programming Activate feature Feature Cancel feature Feature #819 Other ways of communicating with internal users Managing a busy signal on an internal callPriority Call To allow a telephone to make priority calls Paging Feature constraintsLeaving a message To configure telephone settings for To configure system settings for Making announcements to individuals Voice Call To make a page announcementTo make a voice announcement Making a page announcement To set up an Ad-hoc multiparty conference call To set up a 3-party conference callSetting a conference tone Create a conference call Other conference features Use the following features to save time when dialing Send Hookswitch or Dtmf during a conference callDialing shortcuts Last Number Redial Saved Number Redial Allowing the featureTo allow last number redial Autodial To program speed dials in the DN record Enter Feature *4To program user speed dials at the telephone Programming memory buttons To configure memory buttons for features To view the feature that is currently assigned to a buttonTo erase a memory button To store more than one number or code on one button External call codes and definitions Feature Special feature telephones Using telephones for special featuresHotline telephone Control telephone Show active schedules Enter Feature Ringing service Using the control telephoneCancel feature Feature #871 Restriction service Hospitality services telephones Setting up a central answering positionSetting up Silent Monitoring Supervisor telephone for silent monitoring Central Answering Position overview Prime line Creating an enhanced CAP station Direct dial telephone Ringing groups Hunt group feature operationHunt groups Setting up Contact Center Using telephones for special features N0060600 Display prompt Description of error or action These prompts can appear during general call featuresDisplay prompts and messages Common display prompts Press Later to use the Ring Again or Message features Display. Press OK when you have finishedPress # or OK when you have finished Volume bar or Bksp to erase an incorrect digit Exit the silent monitoring Exit Disconnect silent monitoring Join Display prompt Quit Clear Quit Cancl Retry Quit ADD Not in service Retry OK Block Active call display for a three-party conference master Supervisor Observe Active services Viewing active services Call log prompts Sheet 1 Call log prompts MSG Calls Display prompts and messages Call log prompts Sheet 2 Report and record alarm codes Display prompts and messages N0060600 Telephone key # Swca code About System-Wide Call Appearance Swca keys Select a memory button with an indicator Managing calls using Swca keysTo add Swca keys to your telephone To receive a call and assign it to a Swca key No available Swca keys Using Hold with Swca keysTemporarily parked calls To retrieve a call from a Swca key Other features that affect how you use SwcaRetrieving a call from a Swca key Timed out Swca calls Outbound calls To conference a call parked on a Swca keyAuto Hold Transferring calls About System-Wide Call Appearance Swca keys N0060600 Media bay module availability by market profile Sheet 1 Market profile attributesMedia bay module availability Canada Caribbean Denmark FEM MBM-Norstar trunk cartridge combinationsAnalog trunk card Time and date format based on language Time zones and language information South/Central America language support Language support for South America and Central AmericaTime/date formats based on language Market profile Functionality Attribute Australia Brazil Core parameters for market profilesCaller ID display formats N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Pulse Dialing ms Global analog trunk parameters Transmission parameters Market profile attributes Call supervision parameters Transmission GASM8 parametersInput Impedance Gain Scheme EIA/TIA-464A Dial pulse Dial pulse and Dtmf parameters Isdn line services Isdn line servicesIsdn services by protocol Protocol Market profile Available Isdn services Trunk types Description Digital trunk types Analog and digital trunk typesAnalog and digital trunk types and descriptions Sheet 1 Analog trunk types Trunk types Description Configuring the music source To select the music source Configuring the music sourceSelecting the music source Music Manager control Setting DefinitionAudio Jack Configuring the music source Music parameters Sheet 2 To open the Music Manager Administration application Configuring Music ManagerOpening the Music Manager Administration application Loading music onto the BCM Start the Music Manager Administration applicationTo load music onto the BCM Restrictions on uploading files To add a sound file to the Play List Deleting music from BCM To delete an audio file from BCMAdding music to the Play List Configuring the music source BcmAmp Player button actions Using the BcmAmp PlayerTo access the BcmAmp Player To configure a Network Device to be the IP Music source Configuring a Network Device to be the IP Music SourceTo select and play a sound file Click Next Click Previous Network Device parameters Sheet 2 Configuring the music source N0060600 Numerics Symbols BRI Index Index Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600