196 Chapter 24 Feature configuration: Answering calls
3Click the Set restrictions tab in the bottom frame.
4Beside the appropriate schedule, enter Full.
Answer DNs
Telephone DNs can be assigned to indicator buttons on other telephones to provide backup answering. You can assign a maximum of eight answer DNs to a telephone. You cannot assign Answer DNs to analog telephones, or to Model 7000 or 7100 telephones.
Determining which calls alert
You can also determine which calls alert at Answer DNs.
Under Configuration > Telephony > Global Settings > Feature Settings, beside Answer keys, choose the level of support. Refer to “Answer DN answer key levels” on page 76.
Warning: This setting affects all Answer DNs on the system. Some features, such as Hunt group overflow, require the setting to be either Enhanced or Extended. However, if you assign Answer DNs to Contact Center telephones, the setting must be Basic. Therefore, you must coordinate how your system uses Answer DNs.
Assigning Answer DNs to telephones
Answer DNs are assigned on a
To assign an Answer DN
1Ensure that the telephone you want to assign with Answer DNs has available memory buttons with indicators.
2Click Configuration > Telephony > Sets > Active Sets, under the Line Access tab, choose the DN record for the telephone where you want to add Answer DNs.
3In the bottom panel, click the Answer DNs tab.
4Use Add to enter a valid DN, and indicate how the call alerts at the telephone.
5Click OK to save the record.
Answering a call coming to an Answer DN
The Answer DN button presents an incoming call as a flashing indicator.
