76Chapter 8 Global telephony settings
Answer DN answer key levels
You can determine what type of calls alert at an assigned Answer DN key. This is a system setting, so all Answer DNs behave the same.
There are three answer key levels: Basic, Enhanced, and Extended. If your system supports overflow routing of calls (for example, Hunt groups), the setting is Enhanced or Extended. Alternatively, if Contact Center telephones are assigned Answer DNs, this setting must be Basic. Do not change this setting unless you understand the impact on the other telephone groups in your system.
In Table 25, the X indicates the type of calls that are handled at Answer DNs for each answer key level.
Table 25 DN answer key levels
Answer DN call response for: | Basic | Enhanced | Extended |
|
|
|
|
Prime set call capture |
|
| X |
|
|
|
|
Overflow call routing calls |
| X | X |
Call forwarded calls |
|
| X |
|
|
|
|
Ringing service calls |
|
| X |
Callbacks |
|
| X |
|
|
|
|
Blind transferred calls | X |
| X |
Other answer key calls |
|
|
|
|
|
|
|
Priority calls |
|
|
|
Voice calls |
|
|
|
|
|
|
|
All other calls | X | X | X |
|
|
|
|
Also refer to:
•“Line Access - Answer DNs tab” on page 49
•“Telephony features” on page 187
Timers
Various system features require timeout parameters to close the feature.
