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Nortel Networks N0060600 manual Getting Help through a Nortel distributor or reseller

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22 Chapter 1 Getting started with BCM

Getting Help over the telephone from a Nortel Solutions Center

If you have a Nortel support contract and cannot find the information you require on the Nortel Support Web site, you can get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the Web site below and look up the telephone number that applies in your region:

http://www.nortel.com/callus

When you speak to the telephone agent, you can reference an Express Routing Code (ERC) to more quickly route your call to the appropriate support specialist. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Getting Help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, you can contact the technical support staff for that distributor or reseller.

N0060600

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Nortel Networks N0060600 manual Getting Help through a Nortel distributor or reseller

Contents

BCM 4.0 Device Configuration Guide Copyright 2006 Nortel Networks, All Rights Reserved Trademarks BCM 4.0 Device Configuration Guide Task List Task List N0060600 About System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Chapter Global telephony settings Contents Chapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Purpose Getting started with BCMAbout this guide Audience Organization AcronymsAbout BCM Following is a list of acronyms used in this guide BCM applications BCM featuresBCM key hardware elements CTM4, CTM8 Symbols and conventions used in this guide Related publications Technical Documents System Installation User Guides How to get Help Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Welcome panel Attribute Value Description Welcome panel Attribute Value Description Current Account System Software Setting Date and TimeElement Manager Configuration System Date and Time Element Manager System Identification System Software Network Time Protocol SettingsDescribes each field on the Date and Time panel Date and Time panel fields Sheet 1 Date and Time panel fields Sheet 2 Set Date and Time Source to NTP or TrunkCurrent Date and Time Setting clock control to local system System schedule settings and services scheduling Panels Related panels or tasks Feature Schedule common settings Configuring schedule names and timersSystem schedule settings and services scheduling Describes the fields on the subpanel tables Provides a list of the default times for each schedule Configuring scheduled serviceDefault time settings Describes the fields under Scheduled Services Manual or Auto BCM feature codes System features and feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel Button programming features IVR DN Set command System features and feature codesButton Programming Feature settings Sheet 1 Feature Description System Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only System settings Global telephony settings on DN records parameters Main panel tabs common fields Panel tabs Tasks FeaturesDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access tab Line Access Properties tab Line Access tab fields Sheet 1 Describes these fields Describes the fields on this panel Line Access Line Assignment tabDN records parameters Line Access tab fields Sheet 2 Telephone line assignment fields Sheet 1 Telephone line assignment fields Sheet 2 Actions Line Access Line Pool Access tab Line Access Line Pool Access tab Line Pool Access fields Line Access Answer DNs tabDescribes the access fields on this panel Line Pool Access Fields Answer DNs Sheet 1 Capabilities and Preferences main tab Capabilities and Preferences Properties tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Calls by parking on Swca buttons on Capabilities and Preferences Swca Call Group tab Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Preferences tab Setting Values DescriptionDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming tab Capabilities and Preferences Button Programming tableAlso refer to DN records parameters Button programming fields Sheet 1 Describes the possible settings for telephone buttonsDigits Capabilities and Preferences User Speed Dial tab Setting Values Description OptionButton programming fields Sheet 2 Capabilities and Preferences ATA Settings tab Under the User Speed Dial Numbers table, click Add Use the information in to configure ATA settings ATA settings Field is described in Table Capabilities and Preferences IP Terminal Details tabCapabilities and Preferences IP Terminal Details Restrictions Properties Restrictions main tabRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab Restrictions Set Restrictions tab fields Schedule Restriction filter defaults Provides a list of default restriction filtersSchedule filter defaults Restrictions Line/Set Restrictions tab N0060600 To copy telephone configurations Common procedures copying and renumbering DNsCopying settings to other DNs Select Configuration Telephony Sets All DNs Common procedures copying and renumbering DNs Change telephone DNs using the Element ManagerProcedure is the same in both panels Renumbering DNs Global telephony settings Panels and Details Panels Configure Features Feature Settings Global telephony settings Feature Settings Feature Settings panelFeature settings Sheet 1 Describes each field Global telephony settings Feature settings Sheet 2 To the BCM 4.0 Networking Configuration Guide N0060606 for Feature settings Sheet 3 Timers on page 76 Park timeout DN answer key levels TimersAnswer DN answer key levels Answer DN call response for Basic Enhanced Extended Describes the timers Timer values Swca controls Sheet 1 Advanced Feature SettingsSystem Wide Call Appearances Control Attribute/Value Description Global telephony settings Swca controls Sheet 2 Describes these trunks System Wide Call Appearance Swca Features CardONN Blocking North American systems ONN Blocking values Describes the fields in this dialog box Silent Monitor system settingsSilent Monitor Field Values Description Reset Call Log Space dialog box Reset logsDescribes the fields in this box Telephony system and device programming Voice mail, if applicable Telephony system and device programming Configuring system speed dial numbers System Speed Dial panel System Speed Dial Sheet 1 Configuring system speed dial numbersSystem Speed Dials table Programming System speed dials Choose the size of the speed dial listSystem Speed Dial Sheet 2 Working with speed dial list entries Next steps DMC Feature List To arrange the DMC Feature list using Element Manager Arranging the DMC Feature list using Element ManagerDMC Feature List Panels Tasks Setting up central answering positionsSee also Configuring CAP assignments eCAPs Setting up central answering positions To create CAP stations Select the DN for the CAP you want to configureProgramming CAP/KIM buttons CAP notes Managing lines on a KIM Panels Configure Tasks or Features Creating ring groups Ring groups panel Sheet 1 Ring Groups MembersCreating ring groups Attribute Value Description Ring Groups Ring groups panel Sheet 2 Ring Groups Line Settings tabElement Manager Configuration Telephony Ring Groups Attribute Value Description Actions Describes the headings on both these panels Attribute Value Description Lines Settings tabLine Settings panel Ringing group schedule line values Configuring Hunt Groups Panel tabs Tasks Hunt Group settings Sheet 1 Hunt Groups system setupConfiguring Hunt Groups Telephony Dialing Plan DNs. The DN number can be Hunt Group settings Sheet 2 Configuring Hunt Groups Hunt Group settings Sheet 3 Work correctly. Refer to Answer DN answer key levels on To configure hunt groups Configuring the Hunt Group general settingsHunt Group members and lines Field Values Description Hunt Group Members subpanel Hunt Group tables Sheet 1Action Hunt Group tables Sheet 2 Field Values Description Line Assignment Configuring Hunt Groups N0060600 Monitoring external hunt group calls Enter Feature *550Monitoring Hunt Groups To use a silent monitor Monitoring Hunt Groups Configuring Hospitality services Hospitality General Hospitality main settings Sheet 1 Explains the possible settings for the hospitality recordConfiguring Hospitality services Field Values Description Administration Hospitality Rooms Wake-Up Call SettingsExpired Wake-Up Call Settings Call Restrictions Room settings Setting up your hospitality systemTo set up hospitality service Feature 877, Feature 878, or To set up wake-up services To set up call restrictionsTo assign a room to a telephone Next step Using the features To delete a room assignment from a telephone Configuring analog telephones and devices Prerequisite programming Analog device DN record overview Configuring an analog telephoneConfiguring analog telephones and devices Analog telephone customization Sheet 1 Assigning a pause for External dialing for data Devices on Next step To assign a pause for external dialingAssigning a pause for external dialing for data devices Test telephones Configuring telephones Digital telephones Configuring telephones Digital telephones Using the DN panelsDigital telephone DN record overview Prerequisites To assign a line to a telephone System DNs Line Access tabClick Configuration Telephony Sets Active Sets Job aid Notes about assigning lines to telephones 7316E digital telephone display button assignment protocol Adding an Answer DN To add line assignments Click the Line Pool Access tabLine Assignment and Line Pools Job aid Answer DN notes Programming reference Configuring Capabilities and PreferencesTo configure capabilities and preferences Select the DN that you want to modify Configuring telephone capabilities Job aid Assigning intercom I/C buttons keys To configure telephone capabilities Job aid Line redirection notes Dpnss notes UK only Embark validation error messages Configuring PreferencesTo configure preferences for a telephone Message Description Job aid Call log notes Call logging limitations To program telephone buttons Telephone memory button programmingJob aid Notes about button programming To program user speed dials User speed dialsOutgoing call restrictions To program outgoing call restrictions Set restrictions To set restrictionsTo set line/set restrictions Line/Set restrictions Configuring telephones Digital telephones N0060600 Configuring telephones IP telephones Prerequisite programming Line Configuration Configuring an IP telephoneConfiguring telephones IP telephones IP telephone DN record overview Pvqm Proactive Voice Quality Monitoring Following is a description of the metrics Pvqm threshold settings N0060600 Global VoIP features IP feature list Global VoIP features Feature List tab fields Feature List field description To use the Services button to access features IP telephone feature display labelsAssigning the list to a button To define a key label IP Terminal Features Key LabelsDescribes the headings on the table Feature code New label Hot desking IP telephone configurationsRelabeling examples Setting up a password and allowing Hot desking Using the Hot desking featureTo set up a password and allow Hot desking Enter Feature *999 Click Reset Hot Desking Password Resetting the Hot desking passwordYou can access the reset button from two locations Enter Feature *999 Press Divert To configure a new time zone on a remote IP telephone Configuring a new time zone on a remote IP telephoneTo cancel Hot desking Cancelling Hot desking To force a firmware download to a Nortel IP telephone Download firmware to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Default memory button programming for telephones Rules of default button assignment Default memory button programming for telephones 7316E digital phone button defaults7316E digital phone upper button defaults Did Digital phone button defaults Autodial to N0060600 Autodial Autodial to 7000 digital phone button defaults 7000 digital phone button mapping IP telephone 2004 and 2050 Software Phone button defaults IP telephone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2001 button defaults IP telephone 2002 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones IP Phone 2007 display screen 2007 display screen button formatting IP audio conference phone 2033 button defaults Feature Key text and icon displays Default memory button programming for telephones Default memory button programming for telephones LCD screen display Status indicators Status IndicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide To enable Bluetooth on an IP Phone 1140E IP Phone 1120E IP Phone 1120E and IP Phone 1140E buttons Sheet 1 Button Description Press the Mute key to listen to the receiving party without AdministratorTransmitting. Press the Mute key again to return to two-way Wlan handset 2210/2211/2212 button defaults IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset buttons and keys Following table describes the Wlan handset buttons and keys Wlan handset display Accesses the Feature menuFtur Aaaa Bbbb Cccc Feature options area Status area No Service Melody Feature options areaDescribes the status indicators on your Wlan Handset Information area Adjusts the handset and ringer volume Flashes when you have a message waiting= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M Accessing Desktop Assistant features CTE Features Introduction to Desktop Assistant Pro Administrator Edition Desktop Assistant Pro Administrator Edition main window File menu Menu bar commandsProgramming telephone sets Desktop Assistant portfolio Labels menu Phone menu Button labeling Button programmingTo label a button Features to set up telephone set features Telephony featuresContrast adjustment Telset Admin Terminals and Sets User prefernces Language Press Feature *7Press Feature *82 Select how you dial your calls Moving line buttons Receiver volumePress Feature *81 To move line buttons Auxiliary ringer Ring volumePress Feature *6 Programming distinctive ringing Telephony features Telephony features N0060600 Configuring handsfree and handsfree answerback Feature configuration Answering callsAnswering calls directed to your telephone Call Queuing To configure handsfree and handsfree answerbackAnswering calls not directed to your telephone Directed Pickup To add a telephone to a pickup group To block user accessPickup Group Trunk Answer Determining which calls alert Answer DNsTo assign an Answer DN Assigning Answer DNs to telephones Do Not Disturb Configuring privacyDND on Busy Turn Privacy on or off Blocking user accessTo program a telephone for DND on Busy Programming a telephone for DND on Busy Using the Privacy feature To automatically enable privacy on a lineProgramming a line to automatically enable privacy To program privacy on a line Holding calls Using HoldSetting intrusion controls Intrusion controls Parking or transferring calls Cancel feature Feature #70, or simply press held line To use the transfer featureSetting up a transfer callback timer Transfer answered calls To redirect lines from the system To transfer unanswered callsLine redirection To allow redirect Call forward unanswered calls To set a redirect toneTo redirect lines at the telephone To program call forward on the system To use Call Forward at the telephone Call Forward and voice mailCamp-on Call Park To use Camp-onTo park a call To retrieve a parked call To configure the Swca system controlsConfiguring Swca system controls Callback Configuration three Configuration oneConfiguration two Configuration four Call display information Call duration timerCall information To allow call display Malicious Caller ID Mcid To reset call log spaceSetting call log space for the system Call log Feature configuration Answering calls LogIt Reset Call Log PasswordUsing the Call Log feature Set call log options To block user access to feature programming Feature configuration Making callsBlocking user access to feature programming Activate feature Feature Cancel feature Feature #819 Priority Call Managing a busy signal on an internal callOther ways of communicating with internal users To allow a telephone to make priority calls Leaving a message Feature constraintsPaging To configure system settings for To configure telephone settings for To make a voice announcement To make a page announcementMaking announcements to individuals Voice Call Making a page announcement Setting a conference tone To set up a 3-party conference callTo set up an Ad-hoc multiparty conference call Create a conference call Other conference features Dialing shortcuts Send Hookswitch or Dtmf during a conference callUse the following features to save time when dialing Last Number Redial To allow last number redial Allowing the featureSaved Number Redial Autodial To program user speed dials at the telephone Enter Feature *4To program speed dials in the DN record Programming memory buttons To erase a memory button To view the feature that is currently assigned to a buttonTo configure memory buttons for features To store more than one number or code on one button Feature External call codes and definitions Hotline telephone Using telephones for special featuresSpecial feature telephones Control telephone Cancel feature Feature #871 Using the control telephoneShow active schedules Enter Feature Ringing service Restriction service Setting up Silent Monitoring Setting up a central answering positionHospitality services telephones Supervisor telephone for silent monitoring Prime line Central Answering Position overview Direct dial telephone Creating an enhanced CAP station Hunt groups Hunt group feature operationRinging groups Setting up Contact Center Using telephones for special features N0060600 Display prompts and messages These prompts can appear during general call featuresDisplay prompt Description of error or action Common display prompts Press # or OK when you have finished Display. Press OK when you have finishedPress Later to use the Ring Again or Message features Volume bar or Bksp to erase an incorrect digit Disconnect silent monitoring Join Exit the silent monitoring Exit Quit Clear Display prompt Quit Cancl Retry Quit ADD Not in service Retry OK Block Supervisor Observe Active call display for a three-party conference master Viewing active services Active services Call log prompts Call log prompts Sheet 1 Display prompts and messages Call log prompts Sheet 2 MSG Calls Report and record alarm codes Display prompts and messages N0060600 About System-Wide Call Appearance Swca keys Telephone key # Swca code To add Swca keys to your telephone Managing calls using Swca keysSelect a memory button with an indicator To receive a call and assign it to a Swca key Temporarily parked calls Using Hold with Swca keysNo available Swca keys Retrieving a call from a Swca key Other features that affect how you use SwcaTo retrieve a call from a Swca key Timed out Swca calls Auto Hold To conference a call parked on a Swca keyOutbound calls Transferring calls About System-Wide Call Appearance Swca keys N0060600 Media bay module availability Market profile attributesMedia bay module availability by market profile Sheet 1 Analog trunk card FEM MBM-Norstar trunk cartridge combinationsCanada Caribbean Denmark Time zones and language information Time and date format based on language Time/date formats based on language Language support for South America and Central AmericaSouth/Central America language support Caller ID display formats Core parameters for market profilesMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Global analog trunk parameters Pulse Dialing ms Transmission parameters Market profile attributes Call supervision parameters Input GASM8 parametersTransmission Impedance Gain Scheme EIA/TIA-464A Dial pulse and Dtmf parameters Dial pulse Isdn services by protocol Isdn line servicesIsdn line services Protocol Market profile Available Isdn services Analog and digital trunk types and descriptions Sheet 1 Analog and digital trunk typesTrunk types Description Digital trunk types Trunk types Description Analog trunk types Configuring the music source Selecting the music source Configuring the music sourceTo select the music source Audio Jack Setting DefinitionMusic Manager control Configuring the music source Music parameters Sheet 2 Opening the Music Manager Administration application Configuring Music ManagerTo open the Music Manager Administration application To load music onto the BCM Start the Music Manager Administration applicationLoading music onto the BCM Restrictions on uploading files Adding music to the Play List Deleting music from BCM To delete an audio file from BCMTo add a sound file to the Play List Configuring the music source To access the BcmAmp Player Using the BcmAmp PlayerBcmAmp Player button actions To select and play a sound file Click Next Configuring a Network Device to be the IP Music SourceTo configure a Network Device to be the IP Music source Click Previous Network Device parameters Sheet 2 Configuring the music source N0060600 Symbols Numerics Index BRI Index Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600