Chapter 26 Using telephones for special features 227
Supervisor telephone for silent monitoring
The silent monitoring feature enables specified
Setting up Silent Monitoring
The following path indicates where to set up silent monitoring parameters in Element Manager:
•Element Manager: Configuration > Telephony > Global Settings > Advanced Feature
Settings
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Assigning a supervisor telephone
A maximum of 30
>Sets > Active Sets > Capabilities and Preferences > Capabilities. Refer to “Monitoring external hunt group calls” on page 107.
Hospitality services telephones
This feature enables small to medium service facilities to provide customer telephone service, as well as administration services, through a telephone interface.
Programming: Besides the general line and telephone programming required for individual group members, “Configuring Hospitality services” on page 109 explains the feature in detail.
Also refer to the Hospitality Features Card.
Setting up a central answering position
For incoming calls, you can have a central answering position, or you can specify target lines to one or more telephones to receive directed calling.
If you are using the central answering position to answer all calls, or to monitor incoming calls, you may need the extended capabilities of a T24 Key Indicator Module (KIM) for digital phones or a Key Expansion Module (KEM) for IP Phone 2002 and 2004. These telephones allow you to expand the number of line assignments, SWCA code assignments, and Hunt group indicators.
If you do not filter incoming calls through an central answering position, you can arrange your telephones in Hunt groups, ringing groups, or call groups that use system wide call appearance (SWCA) assignments to share calls.
