202Chapter 24 Feature configuration: Answering calls
•“Line redirection” on page 203
•“Call forward (unanswered) calls” on page 204
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•“Call Park” on page 206
•“Callback” on page 207
•“Sharing calls by parking on SWCA buttons” on page 207
Transfer (answered) calls
When you answer a call, you can transfer the call either to a telephone within the system, or to a telephone external to the system, such as a receptionist on another system in a private network.
Note: You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines.
Setting up a transfer callback timer
If an external call is transferred to a busy internal or network extension, or is not answered after a number of rings (preset), the call automatically rings you back. A system timer determines how long the system waits for a transferred call to be answered, before it returns the call to the original answering telephone.
System settings: Transfer callback timeout
To use the transfer feature
1Make or answer a call.
2Press FEATURE 70. The call is placed on temporary hold.
3Enter the number to which the call is to be transferred.
4Stay on the line to speak to the person first.
5Press RLS to complete the transfer.
Cancel feature: FEATURE #70, or simply press held line.
Transfer (unanswered) calls
Telephones which do not use call forward to a voice mail system, can be programmed to forward unanswered external calls to a designated prime telephone.
