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Nortel Networks N0060600 manual Symbols and conventions used in this guide

Models: N0060600

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Page 18

18Chapter 1 Getting started with BCM

•Voice Networking features

•LAN CTE (computer telephony engine)

•VEWAN (Voice Enabled WAN)

•IVR (Integrated Voice Response)

•IP Music

•Intelligent Contact Center

Symbols and conventions used in this guide

These symbols are used to highlight critical information for the BCM system:

Caution: Alerts you to conditions where you can damage the equipment.

Danger: Alerts you to conditions where you can get an electrical shock.

Warning: Alerts you to conditions where you can cause the system to fail or work improperly.

Note: Alerts you to important information.

Tip: Alerts you to additional information that can help you perform a task.

Security Note: Indicates a point of system security where a default should be

! changed, or where the administrator needs to make a decision about the level of security required for the system.

Warning: Alerts you to ground yourself with an antistatic grounding strap before performing the maintenance procedure.

N0060600

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Nortel Networks N0060600 manual Symbols and conventions used in this guide

Contents

BCM 4.0 Device Configuration Guide Copyright 2006 Nortel Networks, All Rights Reserved TrademarksBCM 4.0 Device Configuration Guide Task ListTask List N0060600About System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Chapter Global telephony settings ContentsChapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Purpose Getting started with BCMAbout this guide AudienceOrganization AcronymsAbout BCM Following is a list of acronyms used in this guideBCM applications BCM featuresBCM key hardware elements CTM4, CTM8Symbols and conventions used in this guide Related publications Technical DocumentsSystem Installation User GuidesHow to get Help Getting Help from the Nortel Web siteGetting Help through a Nortel distributor or reseller Welcome panel Attribute Value DescriptionWelcome panel Attribute Value Description Current AccountSystem Software Setting Date and TimeElement Manager Configuration System Date and Time Element Manager System IdentificationSystem Software Network Time Protocol SettingsDescribes each field on the Date and Time panel Date and Time panel fields Sheet 1Set Date and Time Source to NTP or Trunk Date and Time panel fields Sheet 2Current Date and Time Setting clock control to local system System schedule settings and services scheduling Panels Related panels or tasks FeatureSchedule common settings Configuring schedule names and timersSystem schedule settings and services scheduling Describes the fields on the subpanel tablesProvides a list of the default times for each schedule Configuring scheduled serviceDefault time settings Describes the fields under Scheduled ServicesManual or Auto System features and feature codes BCM feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel Button programming features IVR DNSet command System features and feature codesButton Programming Feature settings Sheet 1 Feature DescriptionSystem Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only System settings Global telephony settings on DN records parametersPanel tabs Tasks Features Main panel tabs common fieldsDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access tab Line Access Properties tabLine Access tab fields Sheet 1 Describes these fieldsDescribes the fields on this panel Line Access Line Assignment tabDN records parameters Line Access tab fields Sheet 2 Telephone line assignment fields Sheet 1Telephone line assignment fields Sheet 2 ActionsLine Access Line Pool Access tab Line Access Line Pool Access tabLine Pool Access fields Line Access Answer DNs tabDescribes the access fields on this panel Line Pool Access Fields Answer DNs Sheet 1Capabilities and Preferences main tab Capabilities and Preferences Properties tab Capabilities and Preferences tabbed panel Sheet 1Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1Calls by parking on Swca buttons on Capabilities and Preferences Swca Call Group tab Capabilities and Preferences Capabilities tab Sheet 3Setting Values Description Capabilities and Preferences Preferences tabDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming table Capabilities and Preferences Button Programming tabAlso refer to DN records parameters Describes the possible settings for telephone buttons Button programming fields Sheet 1Digits Setting Values Description Option Capabilities and Preferences User Speed Dial tabButton programming fields Sheet 2 Capabilities and Preferences ATA Settings tab Under the User Speed Dial Numbers table, click AddUse the information in to configure ATA settings ATA settingsCapabilities and Preferences IP Terminal Details tab Field is described in TableCapabilities and Preferences IP Terminal Details Restrictions main tab Restrictions PropertiesRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab Restrictions Set Restrictions tab fieldsSchedule Restriction filter defaults Provides a list of default restriction filtersSchedule filter defaults Restrictions Line/Set Restrictions tabN0060600 To copy telephone configurations Common procedures copying and renumbering DNsCopying settings to other DNs Select Configuration Telephony Sets All DNsCommon procedures copying and renumbering DNs Change telephone DNs using the Element ManagerProcedure is the same in both panels Renumbering DNsGlobal telephony settings Panels and Details Panels Configure FeaturesFeature Settings Global telephony settingsFeature Settings Feature Settings panelFeature settings Sheet 1 Describes each fieldGlobal telephony settings Feature settings Sheet 2 To the BCM 4.0 Networking Configuration Guide N0060606 forFeature settings Sheet 3 Timers on page 76 Park timeoutDN answer key levels TimersAnswer DN answer key levels Answer DN call response for Basic Enhanced ExtendedDescribes the timers Timer valuesSwca controls Sheet 1 Advanced Feature SettingsSystem Wide Call Appearances Control Attribute/Value DescriptionGlobal telephony settings Swca controls Sheet 2 Describes these trunks System Wide Call Appearance Swca Features CardONN Blocking North American systems ONN Blocking valuesDescribes the fields in this dialog box Silent Monitor system settingsSilent Monitor Field Values DescriptionReset logs Reset Call Log Space dialog boxDescribes the fields in this box Telephony system and device programming Voice mail, if applicable Telephony system and device programmingConfiguring system speed dial numbers System Speed Dial panelConfiguring system speed dial numbers System Speed Dial Sheet 1System Speed Dials table Choose the size of the speed dial list Programming System speed dialsSystem Speed Dial Sheet 2 Working with speed dial list entries Next stepsDMC Feature List Arranging the DMC Feature list using Element Manager To arrange the DMC Feature list using Element ManagerDMC Feature List Setting up central answering positions Panels TasksSee also Configuring CAP assignments eCAPs Setting up central answering positionsTo create CAP stations Select the DN for the CAP you want to configureProgramming CAP/KIM buttons CAP notesManaging lines on a KIM Panels Configure Tasks or Features Creating ring groupsRing groups panel Sheet 1 Ring Groups MembersCreating ring groups Attribute Value Description Ring GroupsRing groups panel Sheet 2 Ring Groups Line Settings tabElement Manager Configuration Telephony Ring Groups Attribute Value Description ActionsDescribes the headings on both these panels Attribute Value Description Lines Settings tabLine Settings panel Ringing group schedule line valuesConfiguring Hunt Groups Panel tabs TasksHunt Group settings Sheet 1 Hunt Groups system setupConfiguring Hunt Groups Telephony Dialing Plan DNs. The DN number can beHunt Group settings Sheet 2 Configuring Hunt Groups Hunt Group settings Sheet 3 Work correctly. Refer to Answer DN answer key levels onConfiguring the Hunt Group general settings To configure hunt groupsHunt Group members and lines Hunt Group tables Sheet 1 Field Values Description Hunt Group Members subpanelAction Hunt Group tables Sheet 2 Field Values Description Line AssignmentConfiguring Hunt Groups N0060600 Monitoring external hunt group calls Enter Feature *550Monitoring Hunt Groups To use a silent monitorMonitoring Hunt Groups Configuring Hospitality services Hospitality GeneralHospitality main settings Sheet 1 Explains the possible settings for the hospitality recordConfiguring Hospitality services Field Values Description AdministrationHospitality Rooms Wake-Up Call SettingsExpired Wake-Up Call Settings Call RestrictionsRoom settings Setting up your hospitality systemTo set up hospitality service Feature 877, Feature 878, orTo set up call restrictions To set up wake-up servicesTo assign a room to a telephone Next step Using the features To delete a room assignment from a telephoneConfiguring analog telephones and devices Prerequisite programmingAnalog device DN record overview Configuring an analog telephoneConfiguring analog telephones and devices Analog telephone customization Sheet 1Assigning a pause for External dialing for data Devices on Next step To assign a pause for external dialingAssigning a pause for external dialing for data devices Test telephonesConfiguring telephones Digital telephones Using the DN panels Configuring telephones Digital telephonesDigital telephone DN record overview Prerequisites To assign a line to a telephone System DNs Line Access tabClick Configuration Telephony Sets Active Sets Job aid Notes about assigning lines to telephones7316E digital telephone display button assignment protocol Adding an Answer DN To add line assignments Click the Line Pool Access tabLine Assignment and Line Pools Job aid Answer DN notesProgramming reference Configuring Capabilities and PreferencesTo configure capabilities and preferences Select the DN that you want to modifyConfiguring telephone capabilities Job aid Assigning intercom I/C buttons keysTo configure telephone capabilities Job aid Line redirection notes Dpnss notes UK onlyEmbark validation error messages Configuring PreferencesTo configure preferences for a telephone Message DescriptionJob aid Call log notes Call logging limitationsTelephone memory button programming To program telephone buttonsJob aid Notes about button programming To program user speed dials User speed dialsOutgoing call restrictions To program outgoing call restrictionsSet restrictions To set restrictionsTo set line/set restrictions Line/Set restrictionsConfiguring telephones Digital telephones N0060600 Configuring telephones IP telephones Prerequisite programmingLine Configuration Configuring an IP telephoneConfiguring telephones IP telephones IP telephone DN record overviewPvqm Proactive Voice Quality Monitoring Following is a description of the metricsPvqm threshold settings N0060600 Global VoIP features IP feature listGlobal VoIP features Feature List tab fields Feature List field descriptionIP telephone feature display labels To use the Services button to access featuresAssigning the list to a button IP Terminal Features Key Labels To define a key labelDescribes the headings on the table Hot desking IP telephone configurations Feature code New labelRelabeling examples Setting up a password and allowing Hot desking Using the Hot desking featureTo set up a password and allow Hot desking Enter Feature *999Click Reset Hot Desking Password Resetting the Hot desking passwordYou can access the reset button from two locations Enter Feature *999 Press DivertTo configure a new time zone on a remote IP telephone Configuring a new time zone on a remote IP telephoneTo cancel Hot desking Cancelling Hot deskingDownload firmware to a Nortel IP telephone To force a firmware download to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Default memory button programming for telephones Rules of default button assignment7316E digital phone button defaults Default memory button programming for telephones7316E digital phone upper button defaults Did Digital phone button defaults Autodial to N0060600Autodial Autodial to 7000 digital phone button defaults 7000 digital phone button mappingIP telephone button defaults IP telephone 2004 and 2050 Software Phone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2002 button defaults IP telephone 2001 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones IP Phone 2007 display screen 2007 display screen button formattingIP audio conference phone 2033 button defaults Feature Key text and icon displaysDefault memory button programming for telephones Default memory button programming for telephones LCD screen display Status Indicators Status indicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide To enable Bluetooth on an IP Phone 1140E IP Phone 1120EIP Phone 1120E and IP Phone 1140E buttons Sheet 1 Button DescriptionAdministrator Press the Mute key to listen to the receiving party withoutTransmitting. Press the Mute key again to return to two-way Wlan handset 2210/2211/2212 button defaults IP Phone 1120E and IP Phone 1140E buttons Sheet 3Wlan handset buttons and keys Following table describes the Wlan handset buttons and keysWlan handset display Accesses the Feature menuFtur Aaaa Bbbb Cccc Feature options area Status areaNo Service Melody Feature options areaDescribes the status indicators on your Wlan Handset Information areaFlashes when you have a message waiting Adjusts the handset and ringer volume= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M Accessing Desktop Assistant features CTEFeatures Introduction to Desktop Assistant Pro Administrator Edition Desktop Assistant Pro Administrator Edition main windowMenu bar commands File menuProgramming telephone sets Desktop Assistant portfolio Labels menu Phone menuButton programming Button labelingTo label a button Telephony features Features to set up telephone set featuresContrast adjustment Telset Admin Terminals and Sets User prefernces Language Press Feature *7Press Feature *82 Select how you dial your callsMoving line buttons Receiver volumePress Feature *81 To move line buttonsAuxiliary ringer Ring volumePress Feature *6 Programming distinctive ringingTelephony features Telephony features N0060600 Feature configuration Answering calls Configuring handsfree and handsfree answerbackAnswering calls directed to your telephone Call Queuing To configure handsfree and handsfree answerbackAnswering calls not directed to your telephone Directed PickupTo add a telephone to a pickup group To block user accessPickup Group Trunk AnswerDetermining which calls alert Answer DNsTo assign an Answer DN Assigning Answer DNs to telephonesConfiguring privacy Do Not DisturbDND on Busy Turn Privacy on or off Blocking user accessTo program a telephone for DND on Busy Programming a telephone for DND on BusyUsing the Privacy feature To automatically enable privacy on a lineProgramming a line to automatically enable privacy To program privacy on a lineHolding calls Using HoldSetting intrusion controls Intrusion controlsParking or transferring calls Cancel feature Feature #70, or simply press held line To use the transfer featureSetting up a transfer callback timer Transfer answered callsTo redirect lines from the system To transfer unanswered callsLine redirection To allow redirectCall forward unanswered calls To set a redirect toneTo redirect lines at the telephone To program call forward on the systemCall Forward and voice mail To use Call Forward at the telephoneCamp-on To use Camp-on Call ParkTo park a call To retrieve a parked call To configure the Swca system controlsConfiguring Swca system controls CallbackConfiguration three Configuration oneConfiguration two Configuration fourCall display information Call duration timerCall information To allow call displayMalicious Caller ID Mcid To reset call log spaceSetting call log space for the system Call logFeature configuration Answering calls LogIt Reset Call Log PasswordUsing the Call Log feature Set call log optionsTo block user access to feature programming Feature configuration Making callsBlocking user access to feature programming Activate feature Feature Cancel feature Feature #819Priority Call Managing a busy signal on an internal callOther ways of communicating with internal users To allow a telephone to make priority callsFeature constraints Leaving a messagePaging To configure system settings for To configure telephone settings forTo make a voice announcement To make a page announcementMaking announcements to individuals Voice Call Making a page announcementSetting a conference tone To set up a 3-party conference callTo set up an Ad-hoc multiparty conference call Create a conference callOther conference features Dialing shortcuts Send Hookswitch or Dtmf during a conference callUse the following features to save time when dialing Last Number RedialTo allow last number redial Allowing the featureSaved Number Redial AutodialTo program user speed dials at the telephone Enter Feature *4To program speed dials in the DN record Programming memory buttonsTo erase a memory button To view the feature that is currently assigned to a buttonTo configure memory buttons for features To store more than one number or code on one buttonFeature External call codes and definitionsHotline telephone Using telephones for special featuresSpecial feature telephones Control telephoneCancel feature Feature #871 Using the control telephoneShow active schedules Enter Feature Ringing service Restriction serviceSetting up Silent Monitoring Setting up a central answering positionHospitality services telephones Supervisor telephone for silent monitoringPrime line Central Answering Position overviewDirect dial telephone Creating an enhanced CAP stationHunt group feature operation Hunt groupsRinging groups Setting up Contact Center Using telephones for special features N0060600 Display prompts and messages These prompts can appear during general call featuresDisplay prompt Description of error or action Common display promptsPress # or OK when you have finished Display. Press OK when you have finishedPress Later to use the Ring Again or Message features Volume bar or Bksp to erase an incorrect digitDisconnect silent monitoring Join Exit the silent monitoring ExitQuit Clear Display promptQuit Cancl Retry Quit ADD Not in service Retry OK Block Supervisor Observe Active call display for a three-party conference masterViewing active services Active servicesCall log prompts Call log prompts Sheet 1Display prompts and messages Call log prompts Sheet 2 MSG CallsReport and record alarm codes Display prompts and messages N0060600 About System-Wide Call Appearance Swca keys Telephone key # Swca codeTo add Swca keys to your telephone Managing calls using Swca keysSelect a memory button with an indicator To receive a call and assign it to a Swca keyUsing Hold with Swca keys Temporarily parked callsNo available Swca keys Retrieving a call from a Swca key Other features that affect how you use SwcaTo retrieve a call from a Swca key Timed out Swca callsAuto Hold To conference a call parked on a Swca keyOutbound calls Transferring callsAbout System-Wide Call Appearance Swca keys N0060600 Market profile attributes Media bay module availabilityMedia bay module availability by market profile Sheet 1 FEM MBM-Norstar trunk cartridge combinations Analog trunk cardCanada Caribbean Denmark Time zones and language information Time and date format based on languageLanguage support for South America and Central America Time/date formats based on languageSouth/Central America language support Core parameters for market profiles Caller ID display formatsMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Global analog trunk parameters Pulse Dialing msTransmission parameters Market profile attributes Call supervision parameters Input GASM8 parametersTransmission Impedance Gain SchemeEIA/TIA-464A Dial pulse and Dtmf parameters Dial pulseIsdn services by protocol Isdn line servicesIsdn line services Protocol Market profile Available Isdn servicesAnalog and digital trunk types Analog and digital trunk types and descriptions Sheet 1Trunk types Description Digital trunk types Trunk types Description Analog trunk typesConfiguring the music source Configuring the music source Selecting the music sourceTo select the music source Setting Definition Audio JackMusic Manager control Configuring the music source Music parameters Sheet 2 Configuring Music Manager Opening the Music Manager Administration applicationTo open the Music Manager Administration application To load music onto the BCM Start the Music Manager Administration applicationLoading music onto the BCM Restrictions on uploading filesDeleting music from BCM To delete an audio file from BCM Adding music to the Play ListTo add a sound file to the Play List Configuring the music source Using the BcmAmp Player To access the BcmAmp PlayerBcmAmp Player button actions To select and play a sound file Click Next Configuring a Network Device to be the IP Music SourceTo configure a Network Device to be the IP Music source Click PreviousNetwork Device parameters Sheet 2 Configuring the music source N0060600 Symbols NumericsIndex BRIIndex Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600