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Chapter 25
Feature configuration: Making calls
The following describes the features the system user can configure, or use to place outgoing calls.
•“Blocking user access to feature programming”
•“Protecting outgoing call privacy”
•“Managing a busy signal on an internal call” on page 214
•“Other ways of communicating with internal users” on page 214
•“Dialing shortcuts” on page 220
Blocking user access to feature programming
You can block the user from using this feature key by setting the set lock for the telephone to Full (Configuration > Telephony > Sets > Active Sets > Restrictions > Properties > Set Lock
To block user access to feature programming
1Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to restrict.
2Click the Restrictions tab.
3On the Properties tab set lock to None, Partial, or Full. None - allows access to all features.
Partial - prevents programming autodial buttons and user speed dial. Full - no feature programming is allowed.
Protecting outgoing call privacy
Outgoing calls contain name and number information that displays on the target telephone, if this information is supported on the line, at the switch, and by the telephone.
You can block this information for outgoing calls using the ONN (outgoing name and number) blocking code.
For details about setting up ONN blocking on the system and for telephones, refer to “Programming outgoing CLID” in the BCM 4.0 Networking Configuration Guide (N0060606).
