Nortel Networks N0060600 About System-Wide Call Appearance Swca keys, Telephone key # Swca code

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Chapter 28

About System-Wide Call Appearance (SWCA) keys

The System-Wide Call Appearance (SWCA) feature enables you to park incoming and outgoing calls on your BCM and, at the same time, provides call appearance to a group of telephones. Using this feature frees the line used by the call, and enables another user to pick up the call at any telephone that has been assigned the same SWCA keys.

Note: Your telephone must have a free intercom key to pick up SWCA calls.

Labelling your telephone keys provides identification about which code is applied to which key. (See diagram below.)

Assigning SWCA keys

Line 1

Line 2

SWCA1	SWCA4
SWCA2	SWCA5
SWCA3	SWCA6
	Intercom
	Intercom

If possible, assign the same set of buttons to the same SWCA user codes for all telephones in the call group.

You can use any name for the keys, but a reference to the SWCA code saved on the key is useful.

If you must find out which code has been assigned to a button, use Button Inquiry (FEATURE *0).

Indicate the label for your SWCA keys

Telephone key # SWCA code

FEATURE *521

FEATURE *522

FEATURE *523

FEATURE *524

FEATURE *525

FEATURE *526

FEATURE *527

FEATURE *528

FEATURE *529

FEATURE *530

FEATURE *531

FEATURE *532

FEATURE *533

FEATURE *534

FEATURE *535

FEATURE *536

BCM 4.0 Device Configuration Guide