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Install
Report and record alarm codes
Password
Default time settings
Timers on page 76 Park timeout
Symbols
Status Indicators
Administrator
Configuring Hunt Groups
Reset logs
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Task List
N0060600
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Contents
BCM 4.0 Device Configuration Guide
Copyright 2006 Nortel Networks, All Rights Reserved
Trademarks
BCM 4.0 Device Configuration Guide
Task List
Task List
N0060600
About System-Wide Call Appearance Swca keys 249
Task List N0060600
Contents
Chapter Global telephony settings
Contents
Chapter DMC Feature List
Chapter Configuring telephones IP telephones
Chapter Telephony features
Chapter Feature configuration Making calls
Chapter About System-Wide Call Appearance Swca keys
Contents N0060600
Purpose
Getting started with BCM
About this guide
Audience
Organization
Acronyms
About BCM
Following is a list of acronyms used in this guide
BCM applications
BCM features
BCM key hardware elements
CTM4, CTM8
Symbols and conventions used in this guide
Related publications
Technical Documents
System Installation
User Guides
How to get Help
Getting Help from the Nortel Web site
Getting Help through a Nortel distributor or reseller
Welcome panel
Attribute Value Description
Welcome panel
Attribute Value Description Current Account
System Software
Setting Date and Time
Element Manager Configuration System Date and Time
Element Manager System Identification
System Software
Network Time Protocol Settings
Describes each field on the Date and Time panel
Date and Time panel fields Sheet 1
Set Date and Time Source to NTP or Trunk
Date and Time panel fields Sheet 2
Current Date and Time
Setting clock control to local system
System schedule settings and services scheduling
Panels Related panels or tasks Feature
Schedule common settings
Configuring schedule names and timers
System schedule settings and services scheduling
Describes the fields on the subpanel tables
Provides a list of the default times for each schedule
Configuring scheduled service
Default time settings
Describes the fields under Scheduled Services
Manual or Auto
System features and feature codes
BCM feature codes
Feature name
521 to *536 System Wide Call Appearance
#802 Group Listening Cancel
Button programming features
IVR DN
Set command
System features and feature codes
Button Programming Feature settings Sheet 1
Feature Description
System Wide Call
Button Programming Feature settings Sheet 3
IP services list IP telephones only
System settings Global telephony settings on
DN records parameters
Panel tabs Tasks Features
Main panel tabs common fields
DN records parameters
Main Panel tabs Common columns for the main panels Sheet 1
Line Access tab
Line Access Properties tab
Line Access tab fields Sheet 1
Describes these fields
Describes the fields on this panel
Line Access Line Assignment tab
DN records parameters Line Access tab fields Sheet 2
Telephone line assignment fields Sheet 1
Telephone line assignment fields Sheet 2
Actions
Line Access Line Pool Access tab
Line Access Line Pool Access tab
Line Pool Access fields
Line Access Answer DNs tab
Describes the access fields on this panel
Line Pool Access Fields Answer DNs Sheet 1
Capabilities and Preferences main tab
Capabilities and Preferences Properties tab
Capabilities and Preferences tabbed panel Sheet 1
Capabilities and Preferences Capabilities tab
Capabilities and Preferences Capabilities tab
Capabilities and Preferences Capabilities tab Sheet 1
Calls by parking on Swca buttons on
Capabilities and Preferences Swca Call Group tab
Capabilities and Preferences Capabilities tab Sheet 3
Setting Values Description
Capabilities and Preferences Preferences tab
Describes the headings on the Preferences panel
Also refer to Call log on
Capabilities and Preferences Button Programming table
Capabilities and Preferences Button Programming tab
Also refer to
DN records parameters
Describes the possible settings for telephone buttons
Button programming fields Sheet 1
Digits
Setting Values Description Option
Capabilities and Preferences User Speed Dial tab
Button programming fields Sheet 2
Capabilities and Preferences ATA Settings tab
Under the User Speed Dial Numbers table, click Add
Use the information in to configure ATA settings
ATA settings
Capabilities and Preferences IP Terminal Details tab
Field is described in Table
Capabilities and Preferences IP Terminal Details
Restrictions main tab
Restrictions Properties
Restriction Set Restrictions tab Sheet 1
Restrictions Set Restrictions tab
Restrictions Set Restrictions tab fields
Schedule Restriction filter defaults
Provides a list of default restriction filters
Schedule filter defaults
Restrictions Line/Set Restrictions tab
N0060600
To copy telephone configurations
Common procedures copying and renumbering DNs
Copying settings to other DNs
Select Configuration Telephony Sets All DNs
Common procedures copying and renumbering DNs
Change telephone DNs using the Element Manager
Procedure is the same in both panels
Renumbering DNs
Global telephony settings
Panels and Details Panels Configure Features
Feature Settings
Global telephony settings
Feature Settings
Feature Settings panel
Feature settings Sheet 1
Describes each field
Global telephony settings Feature settings Sheet 2
To the BCM 4.0 Networking Configuration Guide N0060606 for
Feature settings Sheet 3
Timers on page 76 Park timeout
DN answer key levels
Timers
Answer DN answer key levels
Answer DN call response for Basic Enhanced Extended
Describes the timers
Timer values
Swca controls Sheet 1
Advanced Feature Settings
System Wide Call Appearances Control
Attribute/Value Description
Global telephony settings Swca controls Sheet 2
Describes these trunks
System Wide Call Appearance Swca Features Card
ONN Blocking North American systems
ONN Blocking values
Describes the fields in this dialog box
Silent Monitor system settings
Silent Monitor
Field Values Description
Reset logs
Reset Call Log Space dialog box
Describes the fields in this box
Telephony system and device programming
Voice mail, if applicable
Telephony system and device programming
Configuring system speed dial numbers
System Speed Dial panel
Configuring system speed dial numbers
System Speed Dial Sheet 1
System Speed Dials table
Choose the size of the speed dial list
Programming System speed dials
System Speed Dial Sheet 2
Working with speed dial list entries
Next steps
DMC Feature List
Arranging the DMC Feature list using Element Manager
To arrange the DMC Feature list using Element Manager
DMC Feature List
Setting up central answering positions
Panels Tasks
See also
Configuring CAP assignments eCAPs
Setting up central answering positions
To create CAP stations
Select the DN for the CAP you want to configure
Programming CAP/KIM buttons
CAP notes
Managing lines on a KIM
Panels Configure Tasks or Features
Creating ring groups
Ring groups panel Sheet 1
Ring Groups Members
Creating ring groups
Attribute Value Description Ring Groups
Ring groups panel Sheet 2
Ring Groups Line Settings tab
Element Manager Configuration Telephony Ring Groups
Attribute Value Description Actions
Describes the headings on both these panels
Attribute Value Description Lines Settings tab
Line Settings panel
Ringing group schedule line values
Configuring Hunt Groups
Panel tabs Tasks
Hunt Group settings Sheet 1
Hunt Groups system setup
Configuring Hunt Groups
Telephony Dialing Plan DNs. The DN number can be
Hunt Group settings Sheet 2
Configuring Hunt Groups Hunt Group settings Sheet 3
Work correctly. Refer to Answer DN answer key levels on
Configuring the Hunt Group general settings
To configure hunt groups
Hunt Group members and lines
Hunt Group tables Sheet 1
Field Values Description Hunt Group Members subpanel
Action
Hunt Group tables Sheet 2
Field Values Description Line Assignment
Configuring Hunt Groups N0060600
Monitoring external hunt group calls
Enter Feature *550
Monitoring Hunt Groups
To use a silent monitor
Monitoring Hunt Groups
Configuring Hospitality services
Hospitality General
Hospitality main settings Sheet 1
Explains the possible settings for the hospitality record
Configuring Hospitality services
Field Values Description Administration
Hospitality Rooms
Wake-Up Call Settings
Expired Wake-Up Call Settings
Call Restrictions
Room settings
Setting up your hospitality system
To set up hospitality service
Feature 877, Feature 878, or
To set up call restrictions
To set up wake-up services
To assign a room to a telephone
Next step Using the features
To delete a room assignment from a telephone
Configuring analog telephones and devices
Prerequisite programming
Analog device DN record overview
Configuring an analog telephone
Configuring analog telephones and devices
Analog telephone customization Sheet 1
Assigning a pause for External dialing for data Devices on
Next step
To assign a pause for external dialing
Assigning a pause for external dialing for data devices
Test telephones
Configuring telephones Digital telephones
Using the DN panels
Configuring telephones Digital telephones
Digital telephone DN record overview Prerequisites
To assign a line to a telephone
System DNs Line Access tab
Click Configuration Telephony Sets Active Sets
Job aid Notes about assigning lines to telephones
7316E digital telephone display button assignment protocol
Adding an Answer DN
To add line assignments
Click the Line Pool Access tab
Line Assignment and Line Pools
Job aid Answer DN notes
Programming reference
Configuring Capabilities and Preferences
To configure capabilities and preferences
Select the DN that you want to modify
Configuring telephone capabilities
Job aid Assigning intercom I/C buttons keys
To configure telephone capabilities
Job aid Line redirection notes
Dpnss notes UK only
Embark validation error messages
Configuring Preferences
To configure preferences for a telephone
Message Description
Job aid Call log notes
Call logging limitations
Telephone memory button programming
To program telephone buttons
Job aid Notes about button programming
To program user speed dials
User speed dials
Outgoing call restrictions
To program outgoing call restrictions
Set restrictions
To set restrictions
To set line/set restrictions
Line/Set restrictions
Configuring telephones Digital telephones N0060600
Configuring telephones IP telephones
Prerequisite programming
Line Configuration
Configuring an IP telephone
Configuring telephones IP telephones
IP telephone DN record overview
Pvqm Proactive Voice Quality Monitoring
Following is a description of the metrics
Pvqm threshold settings N0060600
Global VoIP features
IP feature list
Global VoIP features
Feature List tab fields Feature List field description
IP telephone feature display labels
To use the Services button to access features
Assigning the list to a button
IP Terminal Features Key Labels
To define a key label
Describes the headings on the table
Hot desking IP telephone configurations
Feature code New label
Relabeling examples
Setting up a password and allowing Hot desking
Using the Hot desking feature
To set up a password and allow Hot desking
Enter Feature *999
Click Reset Hot Desking Password
Resetting the Hot desking password
You can access the reset button from two locations
Enter Feature *999 Press Divert
To configure a new time zone on a remote IP telephone
Configuring a new time zone on a remote IP telephone
To cancel Hot desking
Cancelling Hot desking
Download firmware to a Nortel IP telephone
To force a firmware download to a Nortel IP telephone
Click Force firmware download
Global VoIP features N0060600
Default memory button programming for telephones
Rules of default button assignment
7316E digital phone button defaults
Default memory button programming for telephones
7316E digital phone upper button defaults
Did
Digital phone button defaults
Autodial to N0060600
Autodial Autodial to
7000 digital phone button defaults
7000 digital phone button mapping
IP telephone button defaults
IP telephone 2004 and 2050 Software Phone button defaults
Target line Last No Redial Transfer Intercom Call Forward
Default button assignment Btn #
IP telephone 2002 button defaults
IP telephone 2001 button defaults
Call Forward Line
IP telephone 2007 button defaults
IP Phone 2007 supports the following features
Default memory button programming for telephones
IP Phone 2007 display screen
2007 display screen button formatting
IP audio conference phone 2033 button defaults
Feature Key text and icon displays
Default memory button programming for telephones
Default memory button programming for telephones
LCD screen display
Status Indicators
Status indicators
IP Phone 1120E and IP Phone 1140E
Hearing-aid compatibility BCM 4.0 Device Configuration Guide
To enable Bluetooth on an IP Phone 1140E
IP Phone 1120E
IP Phone 1120E and IP Phone 1140E buttons Sheet 1
Button Description
Administrator
Press the Mute key to listen to the receiving party without
Transmitting. Press the Mute key again to return to two-way
Wlan handset 2210/2211/2212 button defaults
IP Phone 1120E and IP Phone 1140E buttons Sheet 3
Wlan handset buttons and keys
Following table describes the Wlan handset buttons and keys
Wlan handset display
Accesses the Feature menu
Ftur Aaaa Bbbb Cccc Feature options area
Status area
No Service Melody
Feature options area
Describes the status indicators on your Wlan Handset
Information area
Flashes when you have a message waiting
Adjusts the handset and ringer volume
= 1880 1900 MHz frequency band
Hook
Idle Off hook Ends an active call Active
Default memory button programming for telephones N0060600
Programming telephone sets Desktop Assistant portfolio
Print labels for T and M
Accessing Desktop Assistant features
CTE
Features
Introduction to Desktop Assistant Pro Administrator Edition
Desktop Assistant Pro Administrator Edition main window
Menu bar commands
File menu
Programming telephone sets Desktop Assistant portfolio
Labels menu
Phone menu
Button programming
Button labeling
To label a button
Telephony features
Features to set up telephone set features
Contrast adjustment
Telset Admin Terminals and Sets User prefernces Language
Press Feature *7
Press Feature *82
Select how you dial your calls
Moving line buttons
Receiver volume
Press Feature *81
To move line buttons
Auxiliary ringer
Ring volume
Press Feature *6
Programming distinctive ringing
Telephony features
Telephony features N0060600
Feature configuration Answering calls
Configuring handsfree and handsfree answerback
Answering calls directed to your telephone
Call Queuing
To configure handsfree and handsfree answerback
Answering calls not directed to your telephone
Directed Pickup
To add a telephone to a pickup group
To block user access
Pickup Group
Trunk Answer
Determining which calls alert
Answer DNs
To assign an Answer DN
Assigning Answer DNs to telephones
Configuring privacy
Do Not Disturb
DND on Busy
Turn Privacy on or off
Blocking user access
To program a telephone for DND on Busy
Programming a telephone for DND on Busy
Using the Privacy feature
To automatically enable privacy on a line
Programming a line to automatically enable privacy
To program privacy on a line
Holding calls
Using Hold
Setting intrusion controls
Intrusion controls
Parking or transferring calls
Cancel feature Feature #70, or simply press held line
To use the transfer feature
Setting up a transfer callback timer
Transfer answered calls
To redirect lines from the system
To transfer unanswered calls
Line redirection
To allow redirect
Call forward unanswered calls
To set a redirect tone
To redirect lines at the telephone
To program call forward on the system
Call Forward and voice mail
To use Call Forward at the telephone
Camp-on
To use Camp-on
Call Park
To park a call
To retrieve a parked call
To configure the Swca system controls
Configuring Swca system controls
Callback
Configuration three
Configuration one
Configuration two
Configuration four
Call display information
Call duration timer
Call information
To allow call display
Malicious Caller ID Mcid
To reset call log space
Setting call log space for the system
Call log
Feature configuration Answering calls
LogIt
Reset Call Log Password
Using the Call Log feature
Set call log options
To block user access to feature programming
Feature configuration Making calls
Blocking user access to feature programming
Activate feature Feature Cancel feature Feature #819
Priority Call
Managing a busy signal on an internal call
Other ways of communicating with internal users
To allow a telephone to make priority calls
Feature constraints
Leaving a message
Paging
To configure system settings for
To configure telephone settings for
To make a voice announcement
To make a page announcement
Making announcements to individuals Voice Call
Making a page announcement
Setting a conference tone
To set up a 3-party conference call
To set up an Ad-hoc multiparty conference call
Create a conference call
Other conference features
Dialing shortcuts
Send Hookswitch or Dtmf during a conference call
Use the following features to save time when dialing
Last Number Redial
To allow last number redial
Allowing the feature
Saved Number Redial
Autodial
To program user speed dials at the telephone
Enter Feature *4
To program speed dials in the DN record
Programming memory buttons
To erase a memory button
To view the feature that is currently assigned to a button
To configure memory buttons for features
To store more than one number or code on one button
Feature
External call codes and definitions
Hotline telephone
Using telephones for special features
Special feature telephones
Control telephone
Cancel feature Feature #871
Using the control telephone
Show active schedules Enter Feature Ringing service
Restriction service
Setting up Silent Monitoring
Setting up a central answering position
Hospitality services telephones
Supervisor telephone for silent monitoring
Prime line
Central Answering Position overview
Direct dial telephone
Creating an enhanced CAP station
Hunt group feature operation
Hunt groups
Ringing groups
Setting up Contact Center
Using telephones for special features N0060600
Display prompts and messages
These prompts can appear during general call features
Display prompt Description of error or action
Common display prompts
Press # or OK when you have finished
Display. Press OK when you have finished
Press Later to use the Ring Again or Message features
Volume bar or Bksp to erase an incorrect digit
Disconnect silent monitoring Join
Exit the silent monitoring Exit
Quit Clear
Display prompt
Quit
Cancl Retry
Quit ADD
Not in service
Retry OK
Block
Supervisor Observe
Active call display for a three-party conference master
Viewing active services
Active services
Call log prompts
Call log prompts Sheet 1
Display prompts and messages Call log prompts Sheet 2
MSG Calls
Report and record alarm codes
Display prompts and messages N0060600
About System-Wide Call Appearance Swca keys
Telephone key # Swca code
To add Swca keys to your telephone
Managing calls using Swca keys
Select a memory button with an indicator
To receive a call and assign it to a Swca key
Using Hold with Swca keys
Temporarily parked calls
No available Swca keys
Retrieving a call from a Swca key
Other features that affect how you use Swca
To retrieve a call from a Swca key
Timed out Swca calls
Auto Hold
To conference a call parked on a Swca key
Outbound calls
Transferring calls
About System-Wide Call Appearance Swca keys N0060600
Market profile attributes
Media bay module availability
Media bay module availability by market profile Sheet 1
FEM MBM-Norstar trunk cartridge combinations
Analog trunk card
Canada Caribbean Denmark
Time zones and language information
Time and date format based on language
Language support for South America and Central America
Time/date formats based on language
South/Central America language support
Core parameters for market profiles
Caller ID display formats
Market profile Functionality Attribute Australia Brazil
N0060600
BCM 4.0 Device Configuration Guide
Vicap
PBX
N0060600
PRC
Mcdn 4ESS
BCM 4.0 Device Configuration Guide
Vicap
ITU-T
N0060600
Vicap
Global analog trunk parameters
Pulse Dialing ms
Transmission parameters
Market profile attributes Call supervision parameters
Input
GASM8 parameters
Transmission
Impedance Gain Scheme
EIA/TIA-464A
Dial pulse and Dtmf parameters
Dial pulse
Isdn services by protocol
Isdn line services
Isdn line services
Protocol Market profile Available Isdn services
Analog and digital trunk types
Analog and digital trunk types and descriptions Sheet 1
Trunk types Description Digital trunk types
Trunk types Description
Analog trunk types
Configuring the music source
Configuring the music source
Selecting the music source
To select the music source
Setting Definition
Audio Jack
Music Manager control
Configuring the music source Music parameters Sheet 2
Configuring Music Manager
Opening the Music Manager Administration application
To open the Music Manager Administration application
To load music onto the BCM
Start the Music Manager Administration application
Loading music onto the BCM
Restrictions on uploading files
Deleting music from BCM To delete an audio file from BCM
Adding music to the Play List
To add a sound file to the Play List
Configuring the music source
Using the BcmAmp Player
To access the BcmAmp Player
BcmAmp Player button actions
To select and play a sound file Click Next
Configuring a Network Device to be the IP Music Source
To configure a Network Device to be the IP Music source
Click Previous
Network Device parameters Sheet 2
Configuring the music source N0060600
Symbols
Numerics
Index
BRI
Index
Index
Etsi
Index
Isdn
Index
PRI
Index
Swca
Index
Index
Index N0060600