204 Chapter 24 Feature configuration: Answering calls
To set a redirect tone
1Click Configuration > Telephony > Sets > Active Sets, select the DN record for the telephone for which you want to create a redirect tone.
2Click the Capabilities and Preferences tab.
3In the bottom panel, click the Capabilities tab.
4Select the Redirect ring check box.
To redirect lines at the telephone
1Press FEATURE 84.
2Enter the external telephone number where you want the call to transfer.
Cancel feature: FEATURE #84
Note: Model 7000 and 7100 digital telephones, and 2001 IP telephones, do not support this feature.
Call forward (unanswered) calls
You can set up a telephone to send calls to another telephone automatically, or to a voice mail box if the telephone is not answered, or if it rings busy. This feature can be programmed from the system for each telephone, as well as at the telephone.
Programming call forward on the system
Using system programming, you can forward calls internally or externally if the telephone is unanswered, if the telephone is busy, or you can forward all calls to an external number.
To program call forward on the system
1Determine the dial string for the telephone to which the calls are to be forwarded. Include routing codes if the telephone is external to the system.
2Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN record for the telephone for which you want to configure call forward.
3In the bottom panel, under the Properties tab, enter the dial string where to forward the call.
Note: Ensure that this entry is less than the Delayed ring transfer setting (Configuration > Telephony > Global Settings > Feature Settings).
Fwd No Answer: Calls are forwarded to the entered dial string after a set number of rings.
