252Chapter 28 About
Retrieving a call from a SWCA key
If the indicator beside a SWCA key is blinking, you can retrieve the call by picking up the handset and pressing the SWCA key associated with the indicator, or by dialing in the SWCA code that associates with that key.
Line 1
Line 2
SWCA1
SWCA2
SWCA3
SWCA4
SWCA5
SWCA6
Intercom
Intercom
In this example, the call parked on SWCA1 was retrieved by this user, who pressed the SWCA1 key.
The flashing indicator beside SWCA1 becomes solid. As well, a solid indicator appears beside one of the intercom buttons.
On all other telephones in the group, the indicator displays solid beside SWCA1, indicating that the call has been retrieved and is active.
To retrieve a call from a SWCA key
If you are not sure which call to retrieve, you can use one of the following codes to find the longest parked call or the most recently parked call:
•FEATURE *537 retrieves the oldest SWCA call. The indicator on all telephones in the group becomes solid, indicating an active call.
Note: These codes only work for telephones that have SWCA keys defined, and the system only searches across the range of codes that are assigned for that telephone.
•FEATURE *538 retrieves the most recent SWCA call. The indicator on all telephones in the group becomes solid, indicating an active call.
Other features that affect how you use SWCA
Timed out SWCA calls
If a call remains parked and unanswered on a SWCA key for a
