Acronyms, About BCM, Organization | Nortel Networks N0060600

16Chapter 1 Getting started with BCM

Acronyms

The following is a list of acronyms used in this guide.

Table 1	Acronyms

Acronym		Description

ASM		Analog station module

ATA		analog terminal adapter

BRI		Basic Rate Interface

BCM		Business Communications Manager

CAP		Central Answering Position

CC		Contact Center

CLID		Calling Line Identification

CoS		Class of Service

DPNSS		Digital Private Network Signaling System

ISDN		Integrated Services Digital Network

KIM		Key Indicator Module

MCDN		Meridian Customer Defined Networking

MCID		malicious call identification

MWI		message wait indicator

OLI		outgoing line identification

ONN		outgoing name and number

PVQM		proactive voice quality monitoring

SM		silent monitor

SWCA		system-wide call appearance

Organization

This guide is organized for easy access to information that explains the concepts, operations, and procedures associated with the BCM system.

About BCM

The BCM system provides private network and telephony management capability to small and medium-sized businesses.

The BCM system:

•integrates voice and data capabilities, VoIP gateway functions, and QoS data-routing features into a single telephony system

•enables you to create and provide telephony applications for use in a business environment

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Nortel Networks N0060600 manual Acronyms, About BCM, Organization, Following is a list of acronyms used in this guide

Contents

BCM 4.0 Device Configuration Guide Copyright 2006 Nortel Networks, All Rights Reserved Trademarks BCM 4.0 Device Configuration Guide Task List Task List N0060600 About System-Wide Call Appearance Swca keys 249 Task List N0060600 Contents Chapter Global telephony settings Contents Chapter DMC Feature List Chapter Configuring telephones IP telephones Chapter Telephony features Chapter Feature configuration Making calls Chapter About System-Wide Call Appearance Swca keys Contents N0060600 Getting started with BCM About this guidePurpose Audience Acronyms About BCMOrganization Following is a list of acronyms used in this guide BCM features BCM key hardware elementsBCM applications CTM4, CTM8 Symbols and conventions used in this guide Related publications Technical Documents System Installation User Guides How to get Help Getting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Welcome panel Attribute Value Description Welcome panel Attribute Value Description Current Account Setting Date and Time Element Manager Configuration System Date and TimeSystem Software Element Manager System Identification Network Time Protocol Settings Describes each field on the Date and Time panelSystem Software Date and Time panel fields Sheet 1 Date and Time panel fields Sheet 2 Set Date and Time Source to NTP or TrunkCurrent Date and Time Setting clock control to local system System schedule settings and services scheduling Panels Related panels or tasks Feature Configuring schedule names and timers System schedule settings and services schedulingSchedule common settings Describes the fields on the subpanel tables Configuring scheduled service Default time settingsProvides a list of the default times for each schedule Describes the fields under Scheduled Services Manual or Auto BCM feature codes System features and feature codesFeature name 521 to *536 System Wide Call Appearance #802 Group Listening Cancel Button programming features IVR DN System features and feature codes Button Programming Feature settings Sheet 1Set command Feature Description System Wide Call Button Programming Feature settings Sheet 3 IP services list IP telephones only System settings Global telephony settings on DN records parameters Main panel tabs common fields Panel tabs Tasks FeaturesDN records parameters Main Panel tabs Common columns for the main panels Sheet 1 Line Access tab Line Access Properties tab Line Access tab fields Sheet 1 Describes these fields Line Access Line Assignment tab DN records parameters Line Access tab fields Sheet 2Describes the fields on this panel Telephone line assignment fields Sheet 1 Telephone line assignment fields Sheet 2 Actions Line Access Line Pool Access tab Line Access Line Pool Access tab Line Access Answer DNs tab Describes the access fields on this panelLine Pool Access fields Line Pool Access Fields Answer DNs Sheet 1 Capabilities and Preferences main tab Capabilities and Preferences Properties tab Capabilities and Preferences tabbed panel Sheet 1 Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Capabilities and Preferences Capabilities tab Sheet 1 Calls by parking on Swca buttons on Capabilities and Preferences Swca Call Group tab Capabilities and Preferences Capabilities tab Sheet 3 Capabilities and Preferences Preferences tab Setting Values DescriptionDescribes the headings on the Preferences panel Also refer to Call log on Capabilities and Preferences Button Programming tab Capabilities and Preferences Button Programming tableAlso refer to DN records parameters Button programming fields Sheet 1 Describes the possible settings for telephone buttonsDigits Capabilities and Preferences User Speed Dial tab Setting Values Description OptionButton programming fields Sheet 2 Capabilities and Preferences ATA Settings tab Under the User Speed Dial Numbers table, click Add Use the information in to configure ATA settings ATA settings Field is described in Table Capabilities and Preferences IP Terminal Details tabCapabilities and Preferences IP Terminal Details Restrictions Properties Restrictions main tabRestriction Set Restrictions tab Sheet 1 Restrictions Set Restrictions tab Restrictions Set Restrictions tab fields Provides a list of default restriction filters Schedule filter defaultsSchedule Restriction filter defaults Restrictions Line/Set Restrictions tab N0060600 Common procedures copying and renumbering DNs Copying settings to other DNsTo copy telephone configurations Select Configuration Telephony Sets All DNs Change telephone DNs using the Element Manager Procedure is the same in both panelsCommon procedures copying and renumbering DNs Renumbering DNs Global telephony settings Panels and Details Panels Configure Features Feature Settings Global telephony settings Feature Settings panel Feature settings Sheet 1Feature Settings Describes each field Global telephony settings Feature settings Sheet 2 To the BCM 4.0 Networking Configuration Guide N0060606 for Feature settings Sheet 3 Timers on page 76 Park timeout Timers Answer DN answer key levelsDN answer key levels Answer DN call response for Basic Enhanced Extended Describes the timers Timer values Advanced Feature Settings System Wide Call Appearances ControlSwca controls Sheet 1 Attribute/Value Description Global telephony settings Swca controls Sheet 2 System Wide Call Appearance Swca Features Card ONN Blocking North American systemsDescribes these trunks ONN Blocking values Silent Monitor system settings Silent MonitorDescribes the fields in this dialog box Field Values Description Reset Call Log Space dialog box Reset logsDescribes the fields in this box Telephony system and device programming Voice mail, if applicable Telephony system and device programming Configuring system speed dial numbers System Speed Dial panel System Speed Dial Sheet 1 Configuring system speed dial numbersSystem Speed Dials table Programming System speed dials Choose the size of the speed dial listSystem Speed Dial Sheet 2 Working with speed dial list entries Next steps DMC Feature List To arrange the DMC Feature list using Element Manager Arranging the DMC Feature list using Element ManagerDMC Feature List Panels Tasks Setting up central answering positionsSee also Configuring CAP assignments eCAPs Setting up central answering positions Select the DN for the CAP you want to configure Programming CAP/KIM buttonsTo create CAP stations CAP notes Managing lines on a KIM Panels Configure Tasks or Features Creating ring groups Ring Groups Members Creating ring groupsRing groups panel Sheet 1 Attribute Value Description Ring Groups Ring Groups Line Settings tab Element Manager Configuration Telephony Ring GroupsRing groups panel Sheet 2 Attribute Value Description Actions Attribute Value Description Lines Settings tab Line Settings panelDescribes the headings on both these panels Ringing group schedule line values Configuring Hunt Groups Panel tabs Tasks Hunt Groups system setup Configuring Hunt GroupsHunt Group settings Sheet 1 Telephony Dialing Plan DNs. The DN number can be Hunt Group settings Sheet 2 Configuring Hunt Groups Hunt Group settings Sheet 3 Work correctly. Refer to Answer DN answer key levels on To configure hunt groups Configuring the Hunt Group general settingsHunt Group members and lines Field Values Description Hunt Group Members subpanel Hunt Group tables Sheet 1Action Hunt Group tables Sheet 2 Field Values Description Line Assignment Configuring Hunt Groups N0060600 Enter Feature *550 Monitoring Hunt GroupsMonitoring external hunt group calls To use a silent monitor Monitoring Hunt Groups Configuring Hospitality services Hospitality General Explains the possible settings for the hospitality record Configuring Hospitality servicesHospitality main settings Sheet 1 Field Values Description Administration Wake-Up Call Settings Expired Wake-Up Call SettingsHospitality Rooms Call Restrictions Setting up your hospitality system To set up hospitality serviceRoom settings Feature 877, Feature 878, or To set up wake-up services To set up call restrictionsTo assign a room to a telephone Next step Using the features To delete a room assignment from a telephone Configuring analog telephones and devices Prerequisite programming Configuring an analog telephone Configuring analog telephones and devicesAnalog device DN record overview Analog telephone customization Sheet 1 Assigning a pause for External dialing for data Devices on To assign a pause for external dialing Assigning a pause for external dialing for data devicesNext step Test telephones Configuring telephones Digital telephones Configuring telephones Digital telephones Using the DN panelsDigital telephone DN record overview Prerequisites System DNs Line Access tab Click Configuration Telephony Sets Active SetsTo assign a line to a telephone Job aid Notes about assigning lines to telephones 7316E digital telephone display button assignment protocol Adding an Answer DN Click the Line Pool Access tab Line Assignment and Line PoolsTo add line assignments Job aid Answer DN notes Configuring Capabilities and Preferences To configure capabilities and preferencesProgramming reference Select the DN that you want to modify Configuring telephone capabilities Job aid Assigning intercom I/C buttons keys To configure telephone capabilities Job aid Line redirection notes Dpnss notes UK only Configuring Preferences To configure preferences for a telephoneEmbark validation error messages Message Description Job aid Call log notes Call logging limitations To program telephone buttons Telephone memory button programmingJob aid Notes about button programming User speed dials Outgoing call restrictionsTo program user speed dials To program outgoing call restrictions To set restrictions To set line/set restrictionsSet restrictions Line/Set restrictions Configuring telephones Digital telephones N0060600 Configuring telephones IP telephones Prerequisite programming Configuring an IP telephone Configuring telephones IP telephonesLine Configuration IP telephone DN record overview Pvqm Proactive Voice Quality Monitoring Following is a description of the metrics Pvqm threshold settings N0060600 Global VoIP features IP feature list Global VoIP features Feature List tab fields Feature List field description To use the Services button to access features IP telephone feature display labelsAssigning the list to a button To define a key label IP Terminal Features Key LabelsDescribes the headings on the table Feature code New label Hot desking IP telephone configurationsRelabeling examples Using the Hot desking feature To set up a password and allow Hot deskingSetting up a password and allowing Hot desking Enter Feature *999 Resetting the Hot desking password You can access the reset button from two locationsClick Reset Hot Desking Password Enter Feature *999 Press Divert Configuring a new time zone on a remote IP telephone To cancel Hot deskingTo configure a new time zone on a remote IP telephone Cancelling Hot desking To force a firmware download to a Nortel IP telephone Download firmware to a Nortel IP telephoneClick Force firmware download Global VoIP features N0060600 Default memory button programming for telephones Rules of default button assignment Default memory button programming for telephones 7316E digital phone button defaults7316E digital phone upper button defaults Did Digital phone button defaults Autodial to N0060600 Autodial Autodial to 7000 digital phone button defaults 7000 digital phone button mapping IP telephone 2004 and 2050 Software Phone button defaults IP telephone button defaultsTarget line Last No Redial Transfer Intercom Call Forward Default button assignment Btn # IP telephone 2001 button defaults IP telephone 2002 button defaultsCall Forward Line IP telephone 2007 button defaults IP Phone 2007 supports the following features Default memory button programming for telephones IP Phone 2007 display screen 2007 display screen button formatting IP audio conference phone 2033 button defaults Feature Key text and icon displays Default memory button programming for telephones Default memory button programming for telephones LCD screen display Status indicators Status IndicatorsIP Phone 1120E and IP Phone 1140E Hearing-aid compatibility BCM 4.0 Device Configuration Guide To enable Bluetooth on an IP Phone 1140E IP Phone 1120E IP Phone 1120E and IP Phone 1140E buttons Sheet 1 Button Description Press the Mute key to listen to the receiving party without AdministratorTransmitting. Press the Mute key again to return to two-way Wlan handset 2210/2211/2212 button defaults IP Phone 1120E and IP Phone 1140E buttons Sheet 3 Wlan handset buttons and keys Following table describes the Wlan handset buttons and keys Accesses the Feature menu Ftur Aaaa Bbbb Cccc Feature options areaWlan handset display Status area Feature options area Describes the status indicators on your Wlan HandsetNo Service Melody Information area Adjusts the handset and ringer volume Flashes when you have a message waiting= 1880 1900 MHz frequency band Hook Idle Off hook Ends an active call Active Default memory button programming for telephones N0060600 Programming telephone sets Desktop Assistant portfolio Print labels for T and M Accessing Desktop Assistant features CTE Features Introduction to Desktop Assistant Pro Administrator Edition Desktop Assistant Pro Administrator Edition main window File menu Menu bar commandsProgramming telephone sets Desktop Assistant portfolio Labels menu Phone menu Button labeling Button programmingTo label a button Features to set up telephone set features Telephony featuresContrast adjustment Press Feature *7 Press Feature *82Telset Admin Terminals and Sets User prefernces Language Select how you dial your calls Receiver volume Press Feature *81Moving line buttons To move line buttons Ring volume Press Feature *6Auxiliary ringer Programming distinctive ringing Telephony features Telephony features N0060600 Configuring handsfree and handsfree answerback Feature configuration Answering callsAnswering calls directed to your telephone To configure handsfree and handsfree answerback Answering calls not directed to your telephoneCall Queuing Directed Pickup To block user access Pickup GroupTo add a telephone to a pickup group Trunk Answer Answer DNs To assign an Answer DNDetermining which calls alert Assigning Answer DNs to telephones Do Not Disturb Configuring privacyDND on Busy Blocking user access To program a telephone for DND on BusyTurn Privacy on or off Programming a telephone for DND on Busy To automatically enable privacy on a line Programming a line to automatically enable privacyUsing the Privacy feature To program privacy on a line Using Hold Setting intrusion controlsHolding calls Intrusion controls Parking or transferring calls To use the transfer feature Setting up a transfer callback timerCancel feature Feature #70, or simply press held line Transfer answered calls To transfer unanswered calls Line redirectionTo redirect lines from the system To allow redirect To set a redirect tone To redirect lines at the telephoneCall forward unanswered calls To program call forward on the system To use Call Forward at the telephone Call Forward and voice mailCamp-on Call Park To use Camp-onTo park a call To configure the Swca system controls Configuring Swca system controlsTo retrieve a parked call Callback Configuration one Configuration twoConfiguration three Configuration four Call duration timer Call informationCall display information To allow call display To reset call log space Setting call log space for the systemMalicious Caller ID Mcid Call log Feature configuration Answering calls Reset Call Log Password Using the Call Log featureLogIt Set call log options Feature configuration Making calls Blocking user access to feature programmingTo block user access to feature programming Activate feature Feature Cancel feature Feature #819 Managing a busy signal on an internal call Other ways of communicating with internal usersPriority Call To allow a telephone to make priority calls Leaving a message Feature constraintsPaging To configure system settings for To configure telephone settings for To make a page announcement Making announcements to individuals Voice CallTo make a voice announcement Making a page announcement To set up a 3-party conference call To set up an Ad-hoc multiparty conference callSetting a conference tone Create a conference call Other conference features Send Hookswitch or Dtmf during a conference call Use the following features to save time when dialingDialing shortcuts Last Number Redial Allowing the feature Saved Number RedialTo allow last number redial Autodial Enter Feature *4 To program speed dials in the DN recordTo program user speed dials at the telephone Programming memory buttons To view the feature that is currently assigned to a button To configure memory buttons for featuresTo erase a memory button To store more than one number or code on one button Feature External call codes and definitions Using telephones for special features Special feature telephonesHotline telephone Control telephone Using the control telephone Show active schedules Enter Feature Ringing serviceCancel feature Feature #871 Restriction service Setting up a central answering position Hospitality services telephonesSetting up Silent Monitoring Supervisor telephone for silent monitoring Prime line Central Answering Position overview Direct dial telephone Creating an enhanced CAP station Hunt groups Hunt group feature operationRinging groups Setting up Contact Center Using telephones for special features N0060600 These prompts can appear during general call features Display prompt Description of error or actionDisplay prompts and messages Common display prompts Display. Press OK when you have finished Press Later to use the Ring Again or Message featuresPress # or OK when you have finished Volume bar or Bksp to erase an incorrect digit Disconnect silent monitoring Join Exit the silent monitoring Exit Quit Clear Display prompt Quit Cancl Retry Quit ADD Not in service Retry OK Block Supervisor Observe Active call display for a three-party conference master Viewing active services Active services Call log prompts Call log prompts Sheet 1 Display prompts and messages Call log prompts Sheet 2 MSG Calls Report and record alarm codes Display prompts and messages N0060600 About System-Wide Call Appearance Swca keys Telephone key # Swca code Managing calls using Swca keys Select a memory button with an indicatorTo add Swca keys to your telephone To receive a call and assign it to a Swca key Temporarily parked calls Using Hold with Swca keysNo available Swca keys Other features that affect how you use Swca To retrieve a call from a Swca keyRetrieving a call from a Swca key Timed out Swca calls To conference a call parked on a Swca key Outbound callsAuto Hold Transferring calls About System-Wide Call Appearance Swca keys N0060600 Media bay module availability Market profile attributesMedia bay module availability by market profile Sheet 1 Analog trunk card FEM MBM-Norstar trunk cartridge combinationsCanada Caribbean Denmark Time zones and language information Time and date format based on language Time/date formats based on language Language support for South America and Central AmericaSouth/Central America language support Caller ID display formats Core parameters for market profilesMarket profile Functionality Attribute Australia Brazil N0060600 BCM 4.0 Device Configuration Guide Vicap PBX N0060600 PRC Mcdn 4ESS BCM 4.0 Device Configuration Guide Vicap ITU-T N0060600 Vicap Global analog trunk parameters Pulse Dialing ms Transmission parameters Market profile attributes Call supervision parameters GASM8 parameters TransmissionInput Impedance Gain Scheme EIA/TIA-464A Dial pulse and Dtmf parameters Dial pulse Isdn line services Isdn line servicesIsdn services by protocol Protocol Market profile Available Isdn services Analog and digital trunk types and descriptions Sheet 1 Analog and digital trunk typesTrunk types Description Digital trunk types Trunk types Description Analog trunk types Configuring the music source Selecting the music source Configuring the music sourceTo select the music source Audio Jack Setting DefinitionMusic Manager control Configuring the music source Music parameters Sheet 2 Opening the Music Manager Administration application Configuring Music ManagerTo open the Music Manager Administration application Start the Music Manager Administration application Loading music onto the BCMTo load music onto the BCM Restrictions on uploading files Adding music to the Play List Deleting music from BCM To delete an audio file from BCMTo add a sound file to the Play List Configuring the music source To access the BcmAmp Player Using the BcmAmp PlayerBcmAmp Player button actions Configuring a Network Device to be the IP Music Source To configure a Network Device to be the IP Music sourceTo select and play a sound file Click Next Click Previous Network Device parameters Sheet 2 Configuring the music source N0060600 Symbols Numerics Index BRI Index Index Etsi Index Isdn Index PRI Index Swca Index Index Index N0060600