NEC NEAX 2000 specifications Call Transfer Attendant

CALL TRANSFER

Call Transfer - Attendant

3.A three-party Conference can be accessed from the Call Transfer state. The three parties connected can be as follows:

•Three stations

•Two stations and one trunk

•One station and two trunks

4.A four-party Conference can be accessed from the Call Transfer state by Multiline Terminals only. When the Consultation Hold of a three-party Conference connection is followed by calling another internal station, a four-way connection can be initiated. Refer to the Conference (Three/Four party) Features and Specifica- tions for additional information.

5.The maximum number of simultaneous Conferences per system is 16.

Call Transfer - Attendant

General Description

This feature permits a station user, while connected to an internal or outside call, to signal the Attendant and have the Attendant transfer the call to another station within the system or to an outside connection.

Station Application

All stations.

Operating Procedure

Calling the Attendant

1.While engaged in a call, press the FLASH key on a Single Line Telephone or the Transfer key on a Multiline Terminal and receive feature dial tone.

2.Dial the operator access code (normally "0"). The Attendant Console RCL lamp flashes and ringing is heard. The station receives ringback tone.

3.After the Attendant answers, request the transfer and restore the handset.

Service Conditions

1.This feature is available for incoming and outgoing C.O. calls and station-to-station calls.

2.When the Attendant Console is in Night Service, the transferring station will receive reorder tone. Refer to Attendant Night Transfer Features and Specifications for more information.

3.The Call Transfer-Attendant feature allows a station user, while participating in a two-party connection, to call the Attendant so that the Attendant may transfer the call or provide other assistance as required. A two- party connection can be comprised of two stations, or a station and a trunk

4.The Call Transfer - Attendant feature can be used by a fully restricted station. The Attendant can transfer a fully restricted station to another station only.

5.Any station, including Housephones without a dial, can transfer a call to the Attendant. Some additional sys- tem programming may be necessary.

NEAX2000 IVS2
Business/Hotel/Data Features and Specifications	Page 103
NDA-24271, Issue 1.0