NEC NEAX 2000 specifications Trunk Queuing Outgoing

TRUNK QUEUING - OUTGOING

TRUNK QUEUING - OUTGOING

General Description

This allows a station user, upon encountering a busy signal on a trunk, to dial a feature access code and enter a first-in, first-out queue. As soon as an outgoing trunk becomes available, stations in the queue will be called back on a first-in, first-out basis.

Station Application

All stations.

Operating Procedure

From Single Line Telephones

• When Least Cost Routing is not provided

1.Dial the trunk access code and receive busy tone.

2.Press the FLASH key (or momentarily press hook switch) and receive feature dial tone.

3.Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.

4.Replace the handset.

5.When a trunk becomes idle, the station is recalled.

• When Least Cost Routing is provided

1.Dial the trunk access code and receive PBX dial tone.

2.Dial the desired number and receive busy tone.

3.Press the FLASH key (or momentarily press hook switch) and receive feature dial tone.

4.Dial the Trunk Queuing-Outgoing feature access code and receive service set tone.

5.Replace the handset.

6.When the trunk becomes idle, the station is recalled. Once connected to the trunk, the system automatically redials the number.

From Multiline Terminals

• When Least Cost Routing is not provided

1.Dial the trunk access code and receive busy tone.

2.Press the assigned CALL BACK key and receive service set tone.

3.Replace the handset.

• When Least Cost Routing is provided

1.Dial the trunk access code and receive PBX dial tone.

2.Dial the desired number and receive busy tone.

3.Press the assigned CALL BACK key and receive service set tone.

4.Replace the handset.

5.When the trunk becomes idle, the station is recalled. Once connected to the trunk, the system will automat- ically redial the number.

	NEAX2000 IVS2
Page 312	Business/Hotel/Data Features and Specifications
	NDA-24271, Issue 1.0