VOICE MAIL TRANSFER
To transfer a Camp-on call from an Attendant to a VMS
1.While answering an external call, dial a desired station number and receive a busy tone.
2.Press the RELEASE key.
3.A Camp-On tone is sent and Camp-On is set.
4.If the Camp-On call is not answered by predetermined time, the call will be automatically transferred to the VMS.
5.Press the RELEASE key.
Service Conditions
1.If all ports in the VMS UCD group are busy (assuming the following conditions): Station-A (or outside party)....Calling Party
Station-B....Called Party
Station-C....Destination of Call Transfer from Station-B
Station-C does not set Call Forwarding-All Calls, Call Forwarding-Busy Line, or Call Forwarding-No An- swer to the VMS.
Station-A (or outside party) calls Station B. Station-B presses Transfer key and dials Station-C.
a.Station-C is busy, Station-B hears Busy Tone (BUSY appears in display), and then presses VM transfer button (or dials 9).
•Station-A (or outside party) hears Music on Hold source.
•Station-B hears ROT and does not see CF BUSY in display as if it would if a VM port were avail- able. Station-B must press Transfer key to return to Calling Party.
b.Station-C is idle, Station-B hears Ringback Tone and presses VM transfer button (or dials 9).
•Station-A (or outside party) hears Music on Hold until Station-B goes on hook. When Station-B goes on hook, Station-A (or outside party) hears Ringback Tone.
•Station-B does not see CF NANS in display as if it would if a VM port were available, but Station- B sees Station-C number in display instead. If Station-B goes on hook, the call from Station-A (or outside party) is transferred to Station-C and continues to ring at Station-C until Station Transfer Recall occurs. The call will return to Station-B.
2.If all ports in the VMS UCD group are busy (assuming the following conditions): Station-A (or outside party)....Calling Party
Attendant Console....Called Party
Station-C....Destination of Call Transfer from Attendant Console
Station-C does not set Call Forwarding-All Calls, Call Forwarding-Busy Line, or Call Forwarding-No An- swer to the VMS.
Station-A (or outside party) calls Attendant Console. Attendant Console dials Station-C.
a.Station-C is busy, Attendant Console hears Busy Tone (BUSY appears in display), and then presses VM transfer button.
•Station-A (or outside party) hears Music on Hold source.
| NEAX2000 IVS2 |
Page 336 | Business/Hotel/Data Features and Specifications |
NDA-24271, Issue 1.0 |
