CALL FORWARDING
Group Diversion
Operating Procedure
Normal call handling procedures apply.
Service Conditions
This feature is allowed to all stations and the Attendant Console.
Group Diversion
General Description
This feature allows all calls terminated to an extension that are not answered within a predetermined time to be forwarded to a predesignated station.
Station Application
All stations.
Operating Procedure
No manual operation is required.
Service Conditions
1. The system provides three methods of Call Forwarding – No Answer:
| Call Forwarding - | Call Forwarding - |
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| No Answer | No Answer |
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| (Individual) | (System) | Group Basis | |
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| Individual Station Basis | Tenant Basis | Group Diversion | |
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Set/Cancel | From STA/ATT | From MAT/CAT | From MAT/CAT | |
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| STA call |
| STA call | |
| TRK call | TRK call (DID, DIT, TIE Line) | ||
Applicable for | TRK call | |||
(DID/TIE only) | ATT call | |||
| ATT call | |||
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| ATT Transfer Recalls | ||
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Priority | (1) | (3) | (2) | |
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2.The maximum number of Group Diversion groups per system is 31.
3.The number of stations that can be included in the same group is unlimited.
4.The Group Diversion group has no relation with Call Pick Up Group, Station Hunting Group, or any other group.
5.
6.The destination of this service must be assigned for each group separately.
7.An Attendant Console cannot be assigned as the destination of this feature.
8.Incoming direct trunk appearances will not follow Group Diversion programming.
| NEAX2000 IVS2 |
Page 92 | Business/Hotel/Data Features and Specifications |
