SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS)
SOFTWARE LINE APPEARANCE (VIRTUAL EXTENSIONS)
General Description
This feature permits assignment of circuits which do not physically exist, to be used as secondary extensions on Multiline Terminals. There are 256 software lines that can be assigned to line keys and used as desired.
Station Application
All Multiline Terminals.
Operating Procedure
Normal call processing procedures apply.
Service Conditions
1.A Software Line Appearance can be assigned as follows:
•Hotline
•Intercom
•Station Hunting pilot number
•Automatic/Uniform Call Distribution phantom number
•Secondary appearance on Multiline Terminals
•Pilot numbers for hunting groups and Automatic/Uniform Call Distribution (ACD/UCD) groups
2.When accessing the Call Pickup feature, the Software Line Appearance assigned as a secondary extension can only pickup calls directed to the group programmed for that secondary extension.
3.A Software Line Appearance can enter or access the Speed Dialing data on the station of the same Multiline Terminal on which it appears.
4.All Station Message Detail Recording (SMDR) data of the Software Line Appearance will be recorded as activity on the primary extension of the Multiline Terminal on which it appears, including that on secondary extension appearances.
5.When a real number (corresponding to an installed station) is not used as a pilot number for Station Hunting or ACD/UCD groups, a software line can be used.
6.See Intercom, Station Hunting, Automatic Call Distribution, Uniform Call Distribution With Overflow and Hotline features for details.
7.The system can support up to 384 Multiline Terminals (up to 512 Multiline Terminals with an Extension Memory card of MP) and up to 256 Software Line Appearances. However, the combined total of Multiline Terminals and Software Line Appearances must not exceed 768.
NEAX2000 IVS2 |
|
Business/Hotel/Data Features and Specifications | Page 287 |
