NEC NEAX 2000 specifications Immediate Overflow UCD

UNIFORM CALL DISTRIBUTION (UCD)

Immediate Overflow - UCD

Station Application

Multiline Terminals and Single Line Telephones.

Operating Procedure

Refer to the Call-Forwarding-No Answer Features and Specifications for details on setting the No Answer for- warding condition.

Service Conditions

1.This feature uses Call Forwarding-No Answer (to another UCD member) to enable a call to an agent that fails to answer, to hunt past that agent, to the next agent.

2.Calls directed to the agents primary extension number will also forward (or a no-answer condition) to the next agent.

3.It is recommended, when this feature is used, that the Call Forwarding-No Answer and the Call Forwarding- Busy Line features be separately assigned (use different access codes and keys).

Immediate Overflow - UCD

General Description

This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon en- countering an “all agents busy” condition.

Station Application

All UCD Pilot Stations.

Operating Procedure

Refer to the Call Forwarding-Busy Line Features and Specifications for details on setting the forwarding when busy condition.

Service Conditions

1.This feature uses the Call Forwarding-Busy Line feature (set on the UCD pilot extension) to immediately forward the call to another UCD group, upon encountering an all busy condition in the first group.

2.This feature works if the overflow destination is a UCD pilot number.

3.When a call has terminated to UCD group A, and all station in group A are busy, and group B is assigned as the overflow destination (using Call Forwarding-Busy Line), the call is transferred to group B. When all the stations are busy in group B, the call queues onto UCD group A.

4.One overflow group can be provided for each UCD group.

5.Overflow is performed only once.

	NEAX2000 IVS2
Page 320	Business/Hotel/Data Features and Specifications
	NDA-24271, Issue 1.0