AUTOMATIC RECALL

AUTOMATIC RECALL

General Description

This feature works as a timed reminder. When a call remains on Hold, Camp-On or ringing unanswered for a fixed interval after being transferred, the station that initiated the hold, transfer, or Camp-On is automatically alerted.

Station Application

All stations.

Operating Procedure

No manual operation is required.

Service Conditions

1.Automatic Recall timing is flexible in system programming. Automatic Recall timing is as follows: a. All stations:

Nonexclusive Hold : 4 to 396 seconds (Default: 60-64 seconds)

Exclusive Hold

: 4 to 396 seconds (Default: 236-240 seconds)

Transfer Recall

:

4 to 120 seconds (Default: 24-28 seconds)

Camp-On Recall

:

8 to 128 seconds (Default: 24-32 seconds)

b.Attendant Consoles:

Attendant Recall (Camp-On/No Answer) : 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)

Attendant-Held calls

: 2.4 to 124.8 seconds (Default: 31.2-33.6 seconds)

2.When a Multiline Terminal user reenters a held or transferred call, the recall timing is reset. If the call is returned to a Hold or Transfer condition, the recall timer restarts.

3.When an Attendant reenters a held or Camped-On trunk, the recall timing is reset. If the trunk is returned to a Hold or Transfer condition, the recall timer restarts.

4.When a held call recalls to a Multiline Terminal, a continuous ring of 0.5 seconds on, 0.5 seconds off and an LED flash of 240 IPM occurs until the call is answered. The signal occurs whether the Multiline Terminal is on-hook or off-hook, and regardless of whether the Multiline Terminal is ring assigned on that line key.

5.Before an unattended transfer recalls to the originating station of the transfer, the called station will ring nor- mally for a programmable period of 4 to 120 seconds. When the Automatic Recall begins, the LCD of the originating station displays:

RECALL XXXX

XXXX

The station (or trunk) being transferred

The transferred destination

6.When a recall occurs on the Attendant Console, a buzzer sounds (provided no other calls are being pro- cessed) in addition to the LED indication. The called station continues to ring. If the called party answers after the Attendant reseizes the line, a three-party conference is established.

 

NEAX2000 IVS2

Page 60

Business/Hotel/Data Features and Specifications

NDA-24271, Issue 1.0

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NEC NEAX 2000 specifications Automatic Recall, Xxxx