BROKER'S CALL
BROKER'S CALL
General Description
This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user utilizes the Transfer or Answer key to alternate between the two parties. The Single Line Telephone user uses the Hold fea- ture to alternate between the two parties.
Station Application
All stations.
Operating Procedure
To activate Broker's Call from a Multiline Terminal with a call in progress
1.Press the Transfer key and receive feature dial tone. The first party is placed on hold.
2.Dial the new number and wait for the second party to answer.
3.Press the Transfer or Answer key and return to the first party. The second party is placed on hold.
4.Repeat as often as needed.
To activate a Broker's Call from a Single Line Telephone with a call in progress
1.Press the FLASH key (or momentarily press hookswitch) and receive feature dial tone. The first party is placed on Consultation Hold.
2.Dial the Call Hold feature access code and receive extension dial tone.
3.Dial the new number and the second party answers.
4.Press the FLASH key (or momentarily press the hookswitch). The second party is placed on Consultation Hold.
5.Dial the Call Hold feature access code and the second party is placed on Call Hold. The first party is recon- nected.
6.Repeat the last two steps, as necessary.
Service Conditions
1.A
2.Once a Single Line Telephone has set up a Broker's Call, a Conference cannot be established.
3.The party on hold during a Broker's Call will receive Music on Hold, if provided.
4.If the Recall key is pressed with a Broker's Call in progress, the currently connected party is dropped. The party on Consultation Hold remains on Consultation Hold and new feature dial tone is provided. Restoring the handset allows the Consultation Hold call to recall.
5.A Broker's call can also be initiated after receiving a
6.When a Multiline Terminal has a Broker's Call in progress, the Answer key alternates between the calls and will not answer additional incoming calls.
NEAX2000 IVS2 |
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Business/Hotel/Data Features and Specifications | Page 69 |
