NEC NEAX 2000 specifications Automated Attendant

AUTOMATED ATTENDANT

AUTOMATED ATTENDANT

General Description

This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial tone to the caller. The caller can then dial the desired extension number and be directed to that station.

Station Application

Not applicable.

Operating Procedure

To record a message

1.Go off-hook and receive internal dial tone.

2.Dial the Digital Announcement Trunk record access code and the Digital Announcement Trunk card num- ber.

Three seconds of tone will be supplied.

3.Record the message (maximum duration - 60 seconds).

4.Restore handset.

To replay a message

1.Go off-hook and receive Dial tone.

2.Dial the Digital Announcement Trunk replay access code and Digital Announcement card number.

3.Receive a message.

4.Restore handset.

To delete a message

1.Go off-hook and receive Dial Tone.

2.Dial the Digital Announcement Trunk delete access code and Digital Announcement card number.

3.Receive Service Set Tone.

4.Restore handset.

Service Conditions

1.If the called station is busy or does not answer, or the number dialed is a feature access code or trunk access code, any one of the following operations can be set:

•The incoming trunk call can be released.

•A 2nd message and dial tone, or dial tone, can be supplied.

•An alternate call terminating destination (Attendant, Trunk Answer Any Station, Direct Inward Termi- nation) can be provided.

2.If Dual-Tone, Multi-Frequency (DTMF) digits have not arrived within a predetermined time interval (15 seconds) after the message is supplied, the system will transfer, as per programming, to an alternate call ter- minating destination (Attendant Console, Trunk Answer Any Station, Direct Inward Termination).

NEAX2000 IVS2
Business/Hotel/Data Features and Specifications	Page 47
NDA-24271, Issue 1.0