AUTOMATIC CALL DISTRIBUTION (ACD)
Priority Queuing – ACD
Priority Queuing – ACD
General Description
This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters an ACD queue. When a call is a considered as priority it is placed at the beginning of the queue.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
Service Conditions
1.Priority queuing is available on incoming trunk calls. Queue priority is determined on a trunk route, or for DID Calls, on a station number, basis.
2.If two (or more) priority type calls occur at the same time, the system will place them in queue in a
Queue Size Control – ACD
General Description
On incoming DID/Tie line calls, the system can be assigned a threshold which limits the number of calls in queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone.
Station Application
Not Applicable.
Operating Procedure
No manual operation is required.
| NEAX2000 IVS2 |
Page 54 | Business/Hotel/Data Features and Specifications |
