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AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM
AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT
INFORMATION SYSTEM
General Description
The Automatic Call Distribution (ACD) with Management Information System (MIS) feature provides a man- agement information system to be used in conjunction with the
Station Application
Not Applicable.
Operating Procedure
Refer to the CallCenterWorX System Manual.
Service Conditions
1.ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel printer. The personal computer and parallel printer are
2.Only one supervisor terminal is normally allowed per ACD system. The use of an external 1 to 8
3.The tenant number for the ACD/MIS pilot and agent stations must always be 0 in both the ACD Group set in the system and the PC MIS Agent assignment.
NEAX2000 IVS2 |
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Business/Hotel/Data Features and Specifications | Page 57 |