NEC NEAX 2000 specifications Refer to the CallCenterWorX System Manual

AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT INFORMATION SYSTEM

AUTOMATIC CALL DISTRIBUTION WITH MANAGEMENT

INFORMATION SYSTEM

General Description

The Automatic Call Distribution (ACD) with Management Information System (MIS) feature provides a man- agement information system to be used in conjunction with the built-in ACD features of the system. The MIS incorporates a supervisor's terminal for real-time monitoring of agent activity, amber and red alarms, and hard- copy summary reports.

Station Application

Not Applicable.

Operating Procedure

Refer to the CallCenterWorX System Manual.

Service Conditions

1.ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel printer. The personal computer and parallel printer are user-provided.

2.Only one supervisor terminal is normally allowed per ACD system. The use of an external 1 to 8 RS-232 Expansion unit can allow up to 8 supervisor terminals. Refer to the CallCenterWorX System Manual for details on the external expansion unit.

3.The tenant number for the ACD/MIS pilot and agent stations must always be 0 in both the ACD Group set in the system and the PC MIS Agent assignment.

NEAX2000 IVS2
Business/Hotel/Data Features and Specifications	Page 57
NDA-24271, Issue 1.0