ATTENDANT CONSOLE
Attendant Call Selection
Attendant Call Selection
General Description
This feature allows assignment of keys on the Attendant Console to particular types of trunk routes (such as WATS or FX) and particular types of service calls (such as Attendant recalls, intercept calls, etc.). LEDs indicate the type of incoming call and pressing the associated key allows the Attendant to answer the calls in any order.
Operating Procedure
1.The Attendant presses a key that has a flashing lamp according to the desired priority (this allows override of priorities assigned to the use of the Answer key).
2.The Attendant identifies the incoming call by trunk route or service type.
3.Normal call handling procedures are used.
Service Conditions
1.The six keys located on the left side of the console can be assigned for Attendant Call Selection. (For SN716 DESKCON, 7 keys out of upper 20 keys can be assigned) In addition, the upper 12 keys can also be assigned for Attendant Call Selection instead of loops and function keys. (SN610 ATTCON only) A flashing LED on these keys means a call waiting to be answered and a steadily lit LED indicates an existing connection.
2.Trunk routes and services can be assigned for Attendant Call Selection as follows:
• | CO Incoming Calls | • | Operator Calls | • | Priority Calls |
• | FX Incoming Calls | • | Attendant Recalls | • | Emergency Calls |
• | WATS Incoming Calls | • | Intercept Calls | • | Serial Calls |
• Tie Line Incoming Calls | • Call Forward – No Answer Calls | • | |||
• Call Forward – Busy Calls | • | Special Operator Calls | • | Interposition Calling/Transfer | |
3.Multiple Attendant Call Selection keys can be flashing at the same time. The Attendant can select any in- coming call by pressing the associated key, or can answer on a first in, first out (FIFO) basis using the An- swer key.
Attendant Console Lockout – Password
General Description
This feature allows the Attendant Console to be set into a lockout mode. This disables the console from origi- nating or receiving calls and setting or resetting service features. To return the Console to its manual operating condition a password is required.
Station Application
Attendant Console (SN610 ATTCON).
NEAX2000 IVS2 |
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Business/Hotel/Data Features and Specifications | Page 23 |
