8-40 Troubleshooting
COLLECTING DR. WATSON DIAGNOSTIC INFORMATION
Dr. Watson collects diagnostic information related to application errors. The location to save the information can be specified as you like. For more information, refer to Chapter 5.
MEMORY DUMP
If an error occurs, the dump file should be saved to acquire necessary information.
If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the label. You can specify the location to save the diagnostic information as you like. For more information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 for detail)".
IMPORTANT:
Consult with your service representative before dumping the memory. Dumping the memory while the server is in the successful operation may affect the system operation.
Restarting the system due to an error may display a message indicating insufficient virtual memory. Ignore this message and proceed. Restarting the system may result in dumping improper data.
Preparing for Memory Dumping
Memory dumping with the DUMP switch may disable the server to restart. In such a case, it is required to force the server to shut down. This forced shutdown, however, is not available if "Enable" is selected for "Power Switch Inhibit" on the Security menu of the BIOS setup utility, SETUP, because this setting disables POWER switch operation.
Follow the procedure below to change the setting to enable the forced shutdown and restart of the server.
1.Power on the server and start the BIOS setup utility, SETUP.
2.Select "Disable" for "Power Switch Inhibit" in the Security menu.
3.Save the configuration data and exit the SETUP.
