NEC 140Rc-4 - page 239

Chapter 8

Troubleshooting

If your server does not operate as expected, read this chapter before assuming a failure.

NOTE: For provision against an unexpected failure, it is

recommended to install the Off-line Maintenance Utility, NEC

ESMPRO, to the server and client computers.

Contents

Main PROPRIETARY NOTICE AND LIABILITY DISCLAIMER Keep this Users Guide at hand for quick reference at anytime necessary. SAFETY INDICATIONS WARNING CAUTION SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attentions Prohibited Actions Mandatory Action SAFETY INDICATIONS BY COLOR OF THE PARTS Page Trademarks Momentary voltage drop prevention: Page ii ABOUT THIS USER'S GUIDE How to Use This User's Guide To aid you in finding information quickly, this Users Guide contains the following information: Text Conventions IMPORTANT: NOTE: IN THE PACKAGE Page CONTENTS Page Page Page Page Page Page WARNING LABELS Notes on Using Your Server 1-3 SAFETY NOTES General Page Notes on Using Your Server 1-5 Notes on Installing and Accessing the Rack Cabinet 1-6 Notes on Using Your Server Power Supply and Power Cord Use Notes on Using Your Server 1-7 Installation, Relocation, Storage, and Connection 1-8 Notes on Using Your Server Notes on Using Your Server 1-9 Cleaning and Working with Internal Devices 1-10 Notes on Using Your Server Notes on Using Your Server 1-11 During Operation FOR PROPER OPERATION Page TRANSFER TO THIRD PARTY NEC Express server IMPORTANT: Provided software CONSUMABLES DISPOSAL OF THE SERVER IMPORTANT: NOTE: USER SUPPORT When Having Your Server Repaired Notes on Using Your Server 1-17 Advice for Health Page Page OVERVIEW Top View 2-4 General Description Front View General Description 2-5 Front View (with Front Bezel Removed) 2-6 General Description Front View (Switches and Lamps) General Description 2-7 Rear View 2-8 General Description General Description 2-9 Internal View 2-10 General Description Electronics Bay General Description 2-11 Baseboard 2-12 General Description Processor Board Page 2-14 General Description STANDARD FEATURES Power Supplies Peripheral Bays Memory Mirroring Feature Online Sparing Memory Feature Page System Board Features Processor DIMM Memory NOTE: Onboard Video SCSI Controller Network Interface Controllers NOTE: System Board Management Controller (BMC) Degradation Feature Remote Power-On Feature (Wake On LAN) NOTE: AC-LINK Feature Security Security with Mechanical Locks and Monitoring Software Locks via the System Setup Utility NEC EXPRESSBUILDER NOTE: Page USING YOUR SERVER Front Bezel POWER Switch Power On POST NOTE: POST Flow IMPORTANT: 1. After power-on, POST is activated to start the memory check. The message indicating the NOTE: 2. Detects the SCSI controller built in the server and displays the message prompting the 5. Displays the message notifying you of the detection of the CPU and the connected 6. Displays any of the following messages. NOTE: 7. When a password is set in the BIOS setup utility SETUP, the screen prompting you to IMPORTANT: 8. Starts OS at the termination of POST. Page SLEEP Switch NOTE: IMPORTANT: Floppy Disk Drive NOTE: NOTE: CD-ROM Drive 5. As shown in the figure below, hold the tray with a hand and press the CD-ROM with 6. Push the front of the tray lightly to retract it into the drive. Page NOTE: Page 3-2 Setting Up Your Server SETUP FLOW Follow the flowchart below to set up the server. Setting Up Your Server 3-3 SELECTING A SITE Installation Your server unit should be mounted in a standard EIA 19-inch rack cabinet. Installation of Rack WARNING Page Page ASSEMBLING THE RACK-MOUNT SYSTEM WARNING ESD Precaution Checking Components 3-8 Setting Up Your Server Required Tools Installation Procedure 1. Define the position (height) at which the server is installed by using templates. 2. Install the core nuts coming with the rack at the positions defined by the templates. IMPORTANT: 3. Pull out either one of the inner rails from the slide rail assembly. Page Page 9. Loosen the three screws with which the slide bracket of the slide rail assemble is fixed. 10. Locate the slide rail assembly on the right side of the rack frame at the position defined by Page 14. Hold the server by more than one person to mount it on the rack. IMPORTANT: NOTE: 15. Install the cable arm on the rear of the server with two screws B. 16. Install the arm bracket on the mount face at the rear of the rack or the slide rail assembly. NOTE: Page 17. Install the other end of the cable arm on the arm bracket installed in step 16. Page Page Removal Procedure 1. After confirming that the server is off-powered, remove the power cords and all interface 2. Loosen two screws with which the cable arm is fixed to the rear of the server to remove 3. Release the security lock to remove the front bezel. 4. Remove four screws C located at both side of the front face of the server to fix it. 5. Hold the handle to pull out the server from the rack slowly and carefully. 6. Push the left and right release levers to release the latch and then pull out the server from CONNECTING PERIPHERAL DEVICES Setting Up Your Server 3-25 B REAR A FRONT Connection to Serial Ports IMPORTANT: Connection between the RJ-45 Serial Port and a Modem Connection between the RJ-45 Serial Port and a UPS Connection between the RJ-45 Serial Port and a Management PC (DB9), etc. Connection between the RJ-45 Serial Port and Device Needing a DCD/DSR Signal Setting Up Your Server 3-31 JP25 Connection to External SCSI Devices CONNECTING POWER CORD Page TURNING ON THE SERVER IMPORTANT: 1. Make sure that the floppy disk drive contains no floppy disk and the CD-ROM drive 2. Press the POWER switch. NOTE: INSTALLING OPERATING SYSTEM INSTALLING UTILITIES MAKING BACKUP COPIES OF SYSTEM INFORMATION Page Chapter 4 Configuring Your Server SYSTEM BIOS ~ SETUP ~ Starting SETUP Utility 1. Turn on the power of the server. 2. Press F2 to start the SETUP utility and display its Main menu. NOTE: Configuring Your Server 4-3 Description on On-Screen Items and Key Usage Configuration Examples Link with Management Software UPS Boot Memory CPU Security IMPORTANT: External Devices Internal Devices PCI Hot Plug Saving the Configuration Data Menu and Parameter Descriptions Main 4-10 Configuring Your Server Page 4-12 Configuring Your Server Primary IDE Master/Primary IDE Slave Selecting "Primary IDE Master" or "Primary IDE Slave" on the Main menu shows the following submenu. See the following table for the items. Configuring Your Server 4-13 4-14 Configuring Your Server Advanced boards in DIMM group #1 and #3 must be the same capacities and type. Page Configuring Your Server 4-17 Hot-plug PCI Control Selecting "Hot-plug PCI Control" on the PCI Configuration submenu shows the following screen. See the table blow for the items. Empty Bus Default Speed Embedded SCSI/Embedded NIC/Embedded Video Controller 4-20 Configuring Your Server PCI Slot 1 PCI Slot 8 Selecting each menu on the PCI Configuration submenu shows the following screen. See the table for the item. Page 4-22 Configuring Your Server Page Page Security 4-26 Configuring Your Server NOTE: Configuring Your Server 4-27 Server 4-28 Configuring Your Server IMPORTANT: Page Page Page Exit Page SCSI BIOS ~ SCSISelect ~ Using SCSISelect Utility IMPORTANT: Configuring SCSI Controller on Baseboard Running the Utility 1. Power on the Express server. IMPORTANT: 2. Press and hold Ctrl and A. Exiting the Utility Configure/View Host Adapter Settings Page IMPORTANT: NOTE: 4-40 Configuring Your Server Page Page SCSI Disk Utilities Configuring SCSI Controller on Optional Board CONFIGURING BASEBOARD JUMPERS Page Chapter 5 About Express Setup Page Microsoft Windows Server 2003 Installation Notice Supported OS on this model Installing Optional Mass Storage Driver BIOS Specification Windows Server 2003 Installing on the Mirrored Volume Connecting MO Device Media such as DAT Connecting Hard Disk Creating Partition Size Re-installing to the hard disk which has been upgraded to Dynamic Disk Disk Configuration (Concerning the area displayed as "MAINTE_P") Installing the Operating System with Express Setup 5-7 The Flow of Setup This section visually describes the flow of the setup operated by Express Setup. Installing the Windows Server 2003 8. Confirm the contents specified during OS installation. Page 9. Copy the modules for the optional mass storage driver. 10. Follow the message and take NEC EXPRESSBUILDER CD-ROM and Configuration 11. Read the contents carefully and click [I agree.] or press F8 if you do agree. If you do not Installing and Setting Device Drivers Page Page Setting for Solving Problems Memory Dump (Debug Information) 1. Select [Control Panel] and click [System]. 2. Select [Advanced] tab. 3. Click [Settings] on the [Startup and Recovery] group box. 4. Specify "Complete memory dump" and modify [Dump file:] in the 5. Click [Settings] on the [Performance] group box. 9. Click [OK]. Page Installing Maintenance Utilities Updating the System Making Backup Copies of System Information Exceptional Setup Microsoft Windows 2000 Installation Notice Supported OS on this model Installing Optional Mass Storage Driver BIOS Specification Windows 2000 Installing on the Mirrored Volume Connecting MO Device Media such as DAT Connecting Hard Disk Creating Partition Size Page Installing the Operating System with Express Setup 5-25 The Flow of Setup This section visually describes the flow of the setup operated by Express Setup. Installing the Windows 2000 8. Confirm the contents specified during OS installation. Page 9. Copy the modules for the optional mass storage driver. 10. Follow the message and take NEC EXPRESSBUILDER CD-ROM and Configuration 11. Read the contents carefully and click [I agree.] or press F8 if you do agree. If you do not 12. If you selected [Apply] on [Apply Service Pack] at Basic Information, follow the Installing and Setting Device Drivers Page Page Page Setting for Solving Problems 9. Click [OK]. Page Installing Maintenance Utilities Updating the System - Applying Service Pack - Making Backup Copies of System Information Exceptional Setup Page Page NEC EXPRESSBUILDER Page NEC EXPRESSBUILDER for DOS-Based with Local Console Express Setup Tools Page Page Page Page NEC EXPRESSBUILDER for DOS-based with Remote Console Starting Main Menu Setup Tools NEC EXPRESSBUILDER for Windows-Based (Master Control Menu) CONFIGURATION DISKETTE CREATOR Installing Configuration Diskette Creator Windows XP/2000 / Windows Server 2003 / Windows NT 4.0 / Windows 95/98/Me 1. Start the OS. 2. Insert the attached NEC EXPRESSBUILDER CD-ROM into the CD-ROM drive. Page Page Page Page NEC ESMPRO Functions and Features NEC MWA Servers to be Remotely Managed by MWA Precautions Remote Management Configuration for the Server without Console Page Page Page Page Power Console Plus Major Functions Components Page Server Setup Operating Environment Management PC Setup Operating Environment Chapter 7 Maintenance MAKING BACKUP COPIES 7-2 Maintenance CLEANING Clean the server on a regular basis to keep the serer in a good shape. Cleaning the Server Cleaning the Interior Cleaning the Keyboard/Mouse Cleaning CD-ROM OK NG SYSTEM DIAGNOSTICS Test Items NOTE: IMPORTANT: Starting and Ending the System Diagnostics 6. Select [System Diagnostics]. Page RELOCATING/STORING THE SERVER Page Page Page LAMPS POWER/SLEEP Lamp STATUS Lamp Troubleshooting 8-5 Page Page Hard Disk Drive Lamp (DISK Lamp) NOTE: IMPORTANT: AC Standby Lamp Power Lamp NOTE: LAN Connector Lamps PCI Slot Lamps FAN Fault Lamps IMPORTANT: ERROR MESSAGES Error Messages after Power-on IMPORTANT: Troubleshooting 8-15 POST Error Messages IMPORTANT: consulting with your service representative. Alarm messages are useful information for maintenance. 8-16 Troubleshooting Troubleshooting 8-17 8-18 Troubleshooting Troubleshooting 8-19 NOTE: Troubleshooting 8-21 Beep Codes NOTE: SOLVING PROBLEMS Problems with Server Page Page Page Page Page Page Page Page Page Problems with NEC EXPRESSBUILDER Problems with Express Setup <For Windows 2000> Page Page Page Problems with Configuration Diskette Creator <Common to Windows 2000> COLLECTING EVENT LOG COLLECT CONFIGURATION INFORMATION COLLECTING DR. WATSON DIAGNOSTIC INFORMATION MEMORY DUMP Preparing for Memory Dumping Saving the Dump File IMPORTANT: RECOVERY FOR Windows 2000 4. Press F6 while the message "Setup is inspecting your computer's hardware 5. Press S when the following message appears: 6. Insert Windows 2000 OEM-DISK for NEC EXPRESSBUILDER into the floppy disk Page OFF-LINE MAINTENANCE UTILITY Starting the Off-line Maintenance Utility Features of Off-line Maintenance Utility IMPORTANT: RESETTING THE SERVER IMPORTANT: FORCED SHUTDOWN IMPORTANT: Page Chapter 9 Upgrading Your Server 9-2 Upgrading Your Server SAFETY NOTES Observe the following notes to install or remove optional devices safely and properly. ANTI-STATIC MEASURES PREPARING FOR INSTALLATION AND REMOVAL TOOLS AND SUPPLIES NEEDED DEVICE INSTALLATION OR REMOVAL PROCEDURE Hard Disk Drive Page Page Page Page Power Supply Unit 6. Connect two power cords. 7. Power on the server. 8. Confirm, by the STATUS lamp or on the POST diagnostic screen, that there are no errors Page Page Server ~ Extending from the Rack Cabinet~ 3. Hold the flame on the front of the server and slowly pull out the server from the rack. Page Front Access Cover 5.25-inch Peripheral Device Page Page Removal Rear Access Cover CPU Access Cover PCI Board NOTE: RAID Controller Considerations 9-26 Upgrading Your Server List of Optional Devices and their Available Slots The following table shows the cards supported by this server and the available slots: Onboard LAN Controller Considerations Page Page Page Hot-plug PCI Board Requirements for Hot Add Status Lamps Page Page Page Page Page Page Page Page Page Page Page Page Page Memory Board Page DIMM Page Page Page Memory Mirroring / Online Spare Memory Feature Memory Mirroring Feature Online Spare Memory Page Processor Board Air Duct Page Processor Board Page Processor (CPU) OKNG Page Page Removal 1. Start SETUP to select menus "Main" "Processor Settings" "Processor Retest" in the 2. Select "Yes" for [Reset Configuration Data] on the Advanced menu. CABLE CONNECTION IDE Interface SCSI Interface Baseboard Page Page Page Disk array configuration of disk expansion units IMPORTANT: External SCSI Cable Page Serial Interface Page Page Page Appendix A Specifications Page Appendix B Other Precautions Transfer Rate of the On-board LAN Controller Server Management Software Floppy Disk Notes on use IMPORTANT: CD-ROM Tape Media Keyboard NOTE: Mouse NOTE: Appendix C IRQ and I/O Port Address Interrupt Request C-2 IRQ and I/O Port Address PIRQ and PCI Device IRQ and I/O Port Address C-3 I/O Port Address The factory-set I/O port addresses for the server are assigned as follows: C-4 IRQ and I/O Port Address Appendix D Installing Windows Server 2003 BEFORE INSTALLING Windows Server 2003 MO Device Media such as DAT Partition Size INSTALLING Windows Server 2003 Creating "Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER" NOTE: Page Windows Server 2003 Clean Installation 4. Press F6 in a few seconds when the window is in either of the following states. 5. When the following message is displayed, press S. 6. Insert the Windows Server 2003 OEM-DISK for NEC EXPRESSBUILDER into the Updating the System Upgrade installation 10. If the optional board is installed, select the proper SCSI Adapter and press Enter. 11. Update the system. 12. Install the driver and make detailed settings. DRIVER INSTALLATION AND ADVANCED SETTINGS PROSet Network Driver Re-install the Network Driver Installing SCSI Controller Driver Page Appendix E Installing Windows 2000 BEFORE INSTALLING Windows 2000 Page Partition Size INSTALLING Windows 2000 Preparations for Installation Creating "Windows 2000 OEM-DISK for NEC EXPRESSBUILDER" NOTE: Page Windows 2000 Clean Installation 4. Press F6 in a few seconds when the window is in either of the following states. 5. When the following message is displayed, press S. 6. Insert Windows 2000 OEM-DISK for NEC EXPRESSBUILDER into the floppy disk Page DRIVER INSTALLATION AND ADVANCED SETTINGS PROSet Network Driver Re-install the Network Driver Graphics Accelerator Driver Installing SCSI Controller Driver Page Appendix F Product Configuration Record Table Use this table for information about setup and system environment change. Hardware F-2 Product Configuration Record Table Product Configuration Record Table F-3 Software