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NEC 140Rc-4 manual This page is intentionally left blank

Models: 140Rc-4

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Troubleshooting Specs Install Error codes Empty Bus Default Speed Connecting Peripheral Devices Maintenance Configuring Your Server Setting for Solving Problems Resetting the Server

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8-48 Troubleshooting

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NEC 140Rc-4 manual This page is intentionally left blank

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Contents

NEC Express5800/140Rc-4 Users Guide Proprietary Notice and Liability Disclaimer Safety Indications Prohibited Actions Symbols Used in this Users Guide and Warning LabelsSafety Indications by Color of the Parts Mandatory Action CE Statement Bsmi Statement Trademarks Momentary voltage drop prevention Preface How to Use This Users Guide About this Users Guide Package Text Conventions This page is intentionally left blank Contents Post Installing the Operating System with Express Setup NEC Expressbuilder Viii Appendix a SpecificationsOther Precautions Appendix B Hardware Software Chapter Attached to the CPU access cover Safety Notes GeneralPage Page Power Supply and Power Cord Use Installation, Relocation, Storage, and Connection Page Cleaning and Working with Internal Devices Do not disassemble, repair, or alter the serverPage During Operation For Proper Operation Page NEC Express server Transfer to Third PartyProvided software Consumables Disposal of the Server When Having Your Server Repaired User Support Advice for Health This page is intentionally left blank General Description Overview Rear access cover Front access coverTop View Front bezel Front ViewKey hole Front View with Front Bezel Removed Front View Switches and Lamps Rear View Serial port a connector Keyboard connectorMouse connector Monitor connector Internal View Electronics Bay Baseboard Intelligent Chassis Management Bus Icmb connector1-2 1-1 2 Additional PCI board slots 8slots Processor Board Memory Board Processor board interface connectorDimm socket Standard Features Power Supplies Peripheral Bays Memory Mirroring Feature Online Sparing Memory Feature SAF-TE Logic System Cooling Dimm Memory System Board FeaturesProcessor Onboard Video Scsi Controller Network Interface Controllers System Board Management Controller BMC Remote Power-On Feature Wake On LAN Degradation FeatureAC-LINK Feature Security Software Locks via the System Setup UtilitySecurity with Mechanical Locks and Monitoring NEC Expressbuilder System Diagnostic Utility Off-line Maintenance UtilityNEC Management Workstation Application NEC MWA Installing or Removing the Front Bezel Using Your ServerFront Bezel Power Switch Power On Post Post Flow Displayed message may vary depending on the device status „ F4 „ Esc„ F2 „ F12 Post Error Messages Power Off Sleep Switch Floppy Disk Drive Write-protect switch Write Write disable enable CD-ROM Drive CD-ROM Emergency hole General Description Setting Up Your Server Setup Flow Follow the flowchart below to set up the server Installation of Rack InstallationSelecting a Site Setting Up Your Server Unpacking the System Assembling the RACK-MOUNT System ESD Precaution Checking Components Required Tools Qty Remarks Installation Procedure Inner rail Slide rail assembly Release lever Handle L Screw B Screws Setting Up Your Server Release lever Cable arm Mount face Arm bracket Setting Up Your Server Screws C and Washers a Install the front bezel Now the installation is completed Removal Procedure More than one person should remove the server from the rack Unlock Lock Connecting Peripheral Devices Front Connection to Serial Ports Connection between the RJ-45 Serial Port and a Modem Connection between the RJ-45 Serial Port and a UPS DTE Setting Up Your Server JP25 Connection to External Scsi Devices Only for LVD Connecting Power Cord Connect the provided power cord to the server Example Turning on the Server Setting Up Your Server Installing Utilities Installing Operating SystemMaking Backup Copies of System Information This page is intentionally left blank Configuring Your Server System Bios ~ Setup ~ Starting Setup Utility Esc Description on On-Screen Items and Key UsageEnter F10 Boot Configuration ExamplesLink with Management Software To check the installed memory Dimm board status Memory CPU External Devices SecurityInternal Devices Code Board name Setting Value Saving the Configuration DataPCI Hot Plug Menu and Parameter Descriptions Main Option Parameter Description Your Setting MM/DD/YYYY Processor Settings Cpuid Primary IDE Master/Primary IDE Slave CD-ROM Fpio 3/DMA Fpio 4/DMA Advanced Memory Configuration 1KB PCI Configuration Hot-plug PCI Control PHP Empty Bus Default Speed Embedded SCSI/Embedded NIC/Embedded Video Controller PCI Slot 1 PCI Slot Device Configuration EPP Advanced Chipset Control PCI Device Selectable only when User Password is registered CTRL+ALT+ Server BMC IRQ Configuring Your Server System Management Console Redirection VT-UTF8 Boot Exit Saving Changes ExitExit Discarding Changes Save Custom Defaults Load Setup DefaultsLoad Custom Defaults Discard Changes Scsi Bios ~ SCSISelect ~ Using SCSISelect Utility Configuring Scsi Controller on Baseboard Running the Utility Scsi Bus Interface Definitions Configure/View Host Adapter SettingsExiting the Utility Menu item Parameter Description Additional Options „ Boot Device ConfigurationSubmenu item Parameter Description „ Scsi Device Configuration Asyn „ Advanced Configuration Advanced Configuration Baseboard has no hard disks connected, there Scsi Disk Utilities Submenu item Description Configuring Scsi Controller on Optional Board Configuring Baseboard Jumpers Following figure illustrates the jumper switch location Installing the Operating System with Express Setup About Express Setup NEC Expressbuilder Bios Specification Installation NoticeInstalling Optional Mass Storage Driver Supported OS on this model Installing on the Mirrored Volume Windows Server Creating Partition Size Flow of Setup Agree Software License Agreement Restart Installing the Windows Server Using the specified Configuration Diskette Using Blank disk Installing the Operating System with Express Setup Installing the Operating System with Express Setup Installing and Setting Device Drivers PROSet Network Driver Installing Scsi Controller Driver Optional Network Board Driver N8104-80/86/103/111/113 Setting for Solving Problems Memory Dump Debug Information Installing the Operating System with Express Setup Windows Dr. Watson Installing Maintenance Utilities Network Monitor Making Backup Copies of System Information Updating the System Exceptional Setup Microsoft Windows Windows Creating Partition Size Disk Configuration Concerning the area displayed as Maintep Insert SP CD-ROM Installing the Windows Using the specified Configuration Diskette Installing the Operating System with Express Setup Installing the Operating System with Express Setup Installing and Setting Device Drivers Network Driver Optional Network Board Driver Graphics Accelerator Driver Installing Scsi Controller Driver Setting for Solving Problems Installing the Operating System with Express Setup Windows 2000 Dr. Watson Installing Maintenance Utilities Updating the System Applying Service Pack Exceptional Setup This page is intentionally left blank Installing and Using Utilities NEC Expressbuilder Installing and Using Utilities NEC Expressbuilder for DOS-Based with Local Console Starting NEC Expressbuilder Express Setup Tools Installing and Using Utilities Installing and Using Utilities Fdisk Installing and Using Utilities NEC Expressbuilder for DOS-based with Remote Console Starting Main Menu Setup NEC Expressbuilder for Windows-Based Master Control Menu Configuration Diskette Creator Installing Configuration Diskette Creator Installing and Using Utilities Creating Configuration Diskette Installing and Using Utilities Installing Optional Mass Storage Driver Functions and Features NEC Esmpro NEC MWA PrecautionsServers to be Remotely Managed by MWA Through the management PC via LAN Installing and Using Utilities Installing and Using Utilities Through the management PC with direct connection Installing and Using Utilities Power Console Plus Major Functions Components Installing and Using Utilities Server Setup Operating Environment Management PC Setup Maintenance Making Backup Copies Cleaning Cleaning the Server Cleaning the Interior Cleaning the Keyboard/Mouse Cleaning CD-ROM System Diagnostics Test Items Starting and Ending the System Diagnostics Guide line Test window Test result Test Result Follow the procedure below to relocate or store the server RELOCATING/STORING the Server Maintenance Troubleshooting System Viewers Example POWER/SLEEP Lamp Lamps Status Lamp Status lamp Description Action Indication Troubleshooting Disk Access Lamp LAN1/LAN2 Access Lamp Access Lamps UID Lamp Hard Disk Drive Lamp Disk Lamp AC Standby Lamp Power Lamp LAN Connector Lamps PCI Slot Fault Lamp PCI Slot Power LampPCI Slot Lamps FAN Fault Lamps Error Messages Error Messages after Power-on Post Error Messages Error Error message Recommended Action Code Troubleshooting Contact you service representative to add an 0BDA Troubleshooting „ Processors CPUs Beep Codes Beep code Description Recommended action Fail to power on the server Solving ProblemsProblems with Server No screen display appears with beep Fail to power of the server / Sleep switch is disabled Post fails to complete Troubleshooting Fail to access read or write to the floppy disk Keyboard or mouse fails to operate Fail to access to the CD-ROM Fail to access the hard disk Fail to access the internal or external Scsi devices Cannot install the operating system correctly Fail to start the OS Cannot turn the power OFF at the blue screenOS presents unstable operation Server is not found on the network System displays the message below and fails to log Event logs in using Snmp Service in Windows Server PCI board is not recognized PCI hot-plug fails Problems with NEC Expressbuilder Message Cause and Remedy For Windows Problems with Express SetupComplete appears on the Role of Computer screen Complete does not appear on Role of Computer screen Entered the incorrect Product ID/CD key Unable to specify the details of Network adapter Problems with Master Control Menu Error Message during Disk Array ConfigurationMaster control menu fails to appear Point to Point tunneling protocol cannot be set Problems with Configuration Diskette CreatorDetails of a network adapter cannot be set Collecting Event LOG Collect Configuration Information Memory Dump Collecting DR. Watson Diagnostic InformationPreparing for Memory Dumping Saving the Dump File Recovery for Windows Troubleshooting OFF-LINE Maintenance Utility Starting the Off-line Maintenance Utility Features of Off-line Maintenance Utility Resetting the Server Forced Shutdown This page is intentionally left blank Upgrading Your Server Upgrading Your Server ANTI-STATIC Measures Preparing for Installation and Removal Tools and Supplies Needed Device Installation or Removal Procedure Hard Disk Drive Installation Hook Frame to hang the hook Removal Upgrading Your Server Power Supply Unit Upgrading Your Server Replacing a Failing Power Supply Unit Upgrading Your Server Server ~ Extending from the Rack Cabinet~ Release lever Front Access Cover „ Scsi device Installation ConsiderationsInch Peripheral Device „ IDE device Upgrading Your Server Ultra 320 B connector Interface cable Device Removal Rear Access Cover CPU Access Cover PCI Board RAID Controller Considerations Onboard LAN Controller Considerations List of Optional Devices and their Available SlotsHot-plug Installation Non-hot-plug PCI Boards Lock Removal Hot-plug PCI Board „ PCI slot Power lamp green „ No boards installed in the same bus„ PCI boards installed on the same bus „ PCI slot Fault lamp amber Hot Add Upgrading Your Server Upgrading Your Server Hot Remove Upgrading Your Server Upgrading Your Server Tab Lock for long card Hot Replace Upgrading Your Server Upgrading Your Server Tab Lock for long card Upgrading Your Server Upgrading Your Server To install or remove the DIMM, remove the memory board first Installation Dimm Installation Upgrading Your Server Removal Memory Mirroring / Online Spare Memory Feature Memory Mirroring Feature Online Spare Memory Dimm group #1 Dimm group #2 Dimm group #3 Online Spare Memory was not ready Processor Board Air Duct Move the AC inlet into place and attach it using the screw Processor Board Installation Processor CPU Retention Pin marks Upgrading Your Server Removal Cable Connection IDE Interface Scsi Interface Baseboard Disk array configuration of built-in disks Disk Array Controller Upgrading Your Server Upgrading Your Server Disk array configuration of disk expansion units External Scsi Cable Blank cover Serial Interface Upgrading Your Server Upgrading Your Server This page is intentionally left blank Appendix a Specifications Floppy Disk Transfer Rate of the On-board LAN ControllerServer Management Software Floppy disk type Other Precautions Other Precautions B-3 CD-ROM Tape Media Other Precautions B-5 Keyboard Mouse Interrupt Request Peripheral Device Controller Pirq and PCI Device Menu Option Interrupt Port Address Address Chip in Use CD6 Disk Configuration Concerning the area displayed as Maintep Installing Service PackUpdating System Media such as DAT MO DevicePartition Size Installing Windows Server Creating Windows Server 2003 OEM-DISK for NEC Installing Windows Server Windows Server 2003 Clean Installation Following message is displayed Procedure for License Authentication Upgrade installation Installing Windows Server Driver Installation and Advanced Settings PROSet Network Driver Re-install the Network Driver Installing Scsi Controller Driver Setting for Collecting Memory Dump Debug Information Appendix E Installing Windows Installing Windows 2000 E-3 Preparations for Installation Creating Windows 2000 OEM-DISK for NEC Expressbuilder Installing Windows 2000 E-5 Windows 2000 Clean Installation Installing Windows 2000 E-7 Driver Installation and Advanced Settings Installing Windows 2000 E-9 Re-install the Network Driver Graphics Accelerator Driver Setting for Collecting Memory Dump Debug Information Appendix F Hardware Product Configuration Record Table Software † Hpfs † Ntfs This page is intentionally left blank

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