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Polycom DOC2066F manual

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Contents

Main Page Canadian Department of Communications (EC) Declaration of Conformity Page Table of Contents VoicePlus Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Monitoring On Going Conferences . . . . . . . . . . . . . . . . . . . . 3-1 Operations Performed During On Going Conferences . . . . 4-1 Meeting Rooms and Entry Queues . . . . . . . . . . . . . . . . . . . .5-1 IVR and Entry Queue Services . . . . . . . . . . . . . . . . . . . . . . . 6-1 Attended Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 Page VoicePlus Overview About the MGC Manager Users Guide VoicePlus Edition VoicePlus Main Features Page System Requirements Prerequisites VoicePlus Commands Shortcut Keys 1-7 1-8 Users Guide Conventions Page Audio Look & Feel Audio Only Conferences Reservation Templates Default Reservation Templates Page Page Page Connecting to an On Going Conference Page Page Defining Standard Audio Only Conferences and Reservations About Conferences Conference Scheduling Methods Attended and Unattended Conferences Page Conference Types IVR and Entry Queue Services MCU Configuration and Audio Only Conferences Participant Roles Participant Connection to Conference Page Page Page Page Conference Access for Dial-out Participants Defining New On Going Audio Conferences Page General Properties 2-17 2-18 2-19 2-20 Settings Parameters Page 2-23 2-24 2-25 2-26 2-27 Participants Page 2-30 8. If required, add participants to the conference using the following options: 2-31 2-32 Page Page Recording Completing the Conference Definition Resolving Scheduling Conflicts 2-38 The following information is displayed: Page Page Scheduling a New Reservation Page Page Defining Recurrent Reservations 2-45 Page Listing Reservations End of Conference Reminder Defining Participant Properties 2-50 The Participant Properties - Identification dialog box opens. 2. Define the following parameters: Participant definitions differ according to their selected Interface Types. 2-52 2-53 2-54 2-55 2-56 4. Optional: Click the Advanced tab. The participants Properties - Advanced dialog box opens. 2-57 5. If required, define the following parameters: 2-58 Page 2-60 7. Define the following parameters: Page 2-62 2-63 2-64 The IP Participant Properties - Advanced dialog box opens. 9. Define the following parameters: 2-65 2-66 Dialing-in from an H.323 Endpoint Page 2-69 Listing Participants Monitoring On Going Conferences General Monitoring Listing On Going Conferences in the Status Pane 3-4 General Conference and Participant Monitoring Page Page 3-8 3-9 3-10 3-11 3-12 3-13 3-14 Page 3-16 Participants Audio Status Table3-4 lists icons that indicate the current audio status of the participant. Monitor Filter Page Automatic Monitoring of Conferences Secure Conference Mode Page Audio Tones Noisy Line Detection Mechanism and Automatic Muting Participants Queue Conference Level Monitoring Page Page Page Participant Level Monitoring Monitoring ISDN/Telephone Participants Page 3-30 The Participant Properties - Connection Info1 dialog box opens. The following information is displayed for the connected participant: Page 3-32 The Participant Properties - Connection Info2 dialog box opens. The following information is displayed for the connected participant: 3-33 If required, modify the following parameters: mute the participant by checking the 4. To view the MCU resources used to handle the participant, click the Resource Details tab. Page Page Page The following information is displayed for the disconnected participant: Checking the Status of VoIP Participants Page 3-40 The Channel Info pane opens. The following information is displayed in the expanded tab: Page 3-42 The following information is displayed for a connected participant: Page Page Page 3-46 Operations Performed During On Going Conferences Management Functions Overview Participant and Conference Level Operations Page Participant Level Operations Making Dial-Out Connections Changing Participant Connection Types (Dial-In/Dial-Out) Disconnecting Participants from Conferences Naming Undefined Dial-in Participants Page Changing the Disconnected Participants Properties Moving a Participant from one Conference to Another Designating an Exclusive Speaker Changing Participants Status to Conference Chairperson Page Designating a VIP Participant Adjusting Participants Broadcasting and Listening Volume Muting and Unmuting Participants Audio Page Page Enabling/Disabling Auto Gain Control (AGC) Modifying the Participants User Defined Properties Conference Level Operations Adding New Participants to a Conference Page Page Page Page Page Muting Dial-In Participants Upon Connection Page Adding Remarks During an On Going Conference Locking and Unlocking a Conference Page Page Page Managing Question-and-Answer Sessions Page Page Page Page Page Page Managing Voting Sessions Page Page Page 4-46 The voting results are shown in the Voting Results section. The following information is displayed in the Voting Results pane: Page Page Placing a Conference On Hold Page Page Modifying Conference General Parameters Changing the Conference Duration Ending a Conference before its Scheduled Termination Time Rescheduling Conference Reservations Deleting Recurring Reservations Page Printing Conference Data Page Chapter 4 - Operations Performed During On Going Conferences 4-60 If Printer is selected, the conference data is printed to the default printer using the printer's current settings. If Clipboard is selected, the conference data is copied to the Page Managing Conferences Using DTMF Codes DTMF Guidelines 4-63 4-64 4-65 4-66 Service - DTMF Codes 4-67 Using DTMF Codes in Cascading Conferences Modifying Conference and Chairperson Passwords Page Request DTMF Help Menu Dialing Out to Invite Participants (Invite Session) Chairperson Initiated Blast Dial-out Managing Secure Mode Conferences Roll Call Page Page Meeting Rooms and Entry Queues Meeting Rooms Entry Queues Page Page Page Page 5-7 9. Define the following Meeting Room parameters: plus button Page 5-9 The Meet Me Service dialog box opens. a. Define the following parameters: Page Listing Meeting Rooms Page Defining a New Audio Only Entry Queue Page 5-15 5-16 Page Page Listing Entry Queues Dialing in to an Entry Queue Page Page Page IVR and Entry Queue Services Conference Access Operations Performed Using IVR Services 6-4 Using Roll Call Using SilenceIT Page IVR Requirements Hardware Audio File Conversion Defining IVR Software Module Properties Page Page 6-12 6-13 Page Page Setting IVR Message Services Defining a New IVR Message Service Page 6-18 Page 6-20 If you have enabled the Welcome Message option, select the following options and files: Page 6-22 9. Click Next. The Conference Password dialog box opens. Page Page 6-25 6-26 6-27 Page Page 6-30 19. Click Next. The Roll Call dialog box opens. Page Page 6-33 6-34 Page Listing IVR Message Services Setting an IVR Message Service as Default Modifying IVR Message Service Properties Assigning IVR Services to Conferences Defining a New Entry Queue Message Service 6-41 The Entry Queue Message Service dialog box opens. Page 6-43 6. Define the following parameters: Page Page Page Assigning Entry Queue Services to an Entry Queue Connecting to a Conference from an Entry Queue Viewing the Audio Messages Status Page Printing IVR/DTMF Codes Page 6-53 Default IVR Prompts and Messages The system is shipped with the following audio prompts and messages: 6-54 6-55 6-56 Page Page Page 6-60 6-61 Page Attended Conferencing Page Requirements for an Attended Conference 7-4 Defining an Operator Conference Page Page Page Setting the Participants Connection to the Conference to Attended Mode Setting the Entry Queue to Attended Mode Page Participants Queue Management Listing Participants in the Participants Queue Window 7-13 Participants Queue Toolbar Participant Queue Filter Toolbar Page Page 7-17 You can define the following filtering parameters. 7-18 Page Page The Attended Participants Dialog Box Page 7-23 7-24 7-25 7-26 7-27 7-28 Page Page Page Page Page Managing Attended Participants from the Browser, Status and Monitor Panes Selecting the Participants to Manage Page Performing Operations using the Right-Click Menu Page Page Page Page Page Performing Operations Using the Participants Queue Toolbar Performing Operations Using Shortcut Keys Moving a Participant Interactively Moving Multiple Participants to the Home Conference Page Page Recording Page Page Recording System Setup Procedures Page 8-6 ReadiRecorder software includes a default IVR Service. cases when you are: Setting up Recording for Conferences Defining a Recording Link Page 8-9 Page Defining Recording Functions in IVR Service Page Enabling Recording for a Conference Page Recording with MCU Version 7.05 Page Recording and Playback Using Prairie Systems Defining a Recording Port Participant Page Page Page Modifying System.cfg 8-23 The following table lists the system.cfg flags you can check and modify. 8-24 For more information on system configuration, refer to the MGC Manager Administrators Guide. 8-25 Page A-1 A Appendix A: Glossary A-2 A-3 A-4 A-5 A-6 A-7