Polycom DOC2066F manual Enabling SilenceIT

MGC Manager User’s Guide - VoicePlus Edition

noisy line. At this point, the muted participant can press <9> to listen to a menu which lists the following options:

•Return to the conference unmuted (default)

•Return to the conference muted

•Reduce the level of the SilenceIT Sensitivity and return to the conference unmuted

•Disable the SilenceIT feature for this conference and return to the conference unmuted

For IVR messages used with SilenceIT, see Table 6-10 on page 6-33.

•SilenceIT is supported for Audio Only participants in IVR-enabled Audio and Video conferences.

•SilenceIT is not supported when the participant is moved to the Operator Conference (Attended status).

•SilenceIT is not supported in Recording Ports and with DTMF Forwarding.

•SilenceIT is not applicable with Cascading conferences.

Enabling SilenceIT

Enabling the SilenceIT option for an IVR Service is described on page 6-16.

The SilenceIT option is enabled for conferences by assigning a SilenceIT- enabled IVR Service and by selecting his option in the Conference Properties - Settings dialog box. However, if the option is not enabled in the IVR Message Service, it cannot be activated for the conference. If you enable this option while an IVR Service you selected as the Message Service type is not SilenceIT-enabled, the conference definition will be rejected.

6-7